Amadeus DelphiAmadeus
Mandatoryaid to us and currently costs between $564 and $860 per month ($6,768 to $10,320 per year). These costs are normally not refundable. 49 2026 US HOMEWOOD Delphi System You must use Delphi.fdc, a cloud-
From the filings
+2.51% units YoYHQ-led decisions
Homewood Suites by Hilton
Quick service restaurantHomewood Suites by Hilton mandates Hilton's OnQ computer system, Amadeus Hospitality's Delphi platform, the GRO revenue system, and the Digital Key guest-entry system, with MeetingBroker lead distribution required depending on a hotel's configuration. Technology decisions for all 531 franchised hotels run through Hilton corporate, not individual owners.
For software vendors selling into US franchise brands.
Live signals
Total units
531
531 franchised
Unit growth YoY
+2.51%
vs prior filing
AUV
—
Item 19, 2026
Royalty
3.5%
of gross sales
Ad fund
—
national + local
Initial fee
$100K
per unit
Investment range
$23.76M–$34.73M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
3.5%+of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatory($6,768 to $10,320 per year). These costs are normally not refundable. 49 2026 US HOMEWOOD Delphi System You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality,
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
19 requirements the franchisor states in this filing, each in its own words; 9 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may designate approved suppliers for any such promotional programs or related products and services, and we and our affiliates may receive fees, rebates, and other revenues from your purchases related to these promotional programs as described in this Item 8.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1146094244Item 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244 (for clarity this excludes royalty and program fees, pass-through…
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
we and our affiliates may receive fees, rebates, and other revenues from your purchases related to these promotional programs as described in this Item 8.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use a product, or a particular brand or model, that has not been specified as having met our standards, or if you want to purchase from an unapproved supplier an item that must be purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, "Sites"), relating to the Network, the System, or your Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors Worldwide guest reward programs or any successor programs.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We can require you to transmit all payments required under the Franchise Agreement by wire transfer or other form of electronic funds transfer.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must comply with our Standards regarding the purchase of products and services for use at and for your Hotel, including furniture, fixtures, equipment, amenities, food and beverages, operating supplies, consumable inventories, merchandise to be used at and/or sold from the Hotel, signs and graphics, uniforms…
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 9 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must equipment be purchased from designated or approved suppliers?Item 8
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Must the franchisee participate in a gift card program?Item 11
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ committee: CEO/President + VP Ops + IT/CIO + Franchise + procurement involved.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Homewood Suites by Hilton
Homewood Suites by Hilton is a 531-hotel, fully franchised extended-stay brand growing its franchised outlet count 2.5% year over year, with a royalty that steps from 3.5% of Gross Rooms Revenue in a new or converted hotel's first year to 5.5% from its third year. As part of Hilton's portfolio alongside DoubleTree, Tempo, Hampton Inn and Motto, its technology requirements are set once, for the whole brand.
Who controls software purchasing
Hilton corporate leadership sets Homewood Suites' technology mandates. CEO Christopher Nassetta, CFO Kevin Jacobs and President of Global Brands and Commercial Services Christopher Silcock are among the officers the FDD lists with management responsibility for the franchise.
Tech named in the FDD, and what is actually required
The FDD mandates the OnQ business computer system, the Delphi.fdc sales and events system powered by Amadeus Hospitality, the GRO revenue system based on IDeaS, a Digital Floor Plan, and the Digital Key system for keyless guest entry through the Hilton Honors App. It also requires the HPMS software licensed from Hilton affiliate HSS, certain software licenses such as Windows Server, and the StayConnected guest-internet program. MeetingBroker, also powered by Amadeus Hospitality, may be required for group-sales lead distribution depending on a hotel's technology configuration.
Procurement, renewals, and timing
Item 8 lets franchisees buy from any supplier meeting Hilton's specifications, though exterior signage and licensed trademark items must come from Hilton-licensed suppliers, required business computer systems come from HSS, preferred providers or, for some products, other vendors, and franchisees may propose new suppliers for approval. The initial franchise term runs 22 years for new construction and 10 to 20 years for conversions, and Item 17 of the FDD sets Homewood Suites' renewal, transfer and termination terms.
How to read the Homewood Suites by Hilton FDD
The embedded PDF viewer below carries Homewood Suites by Hilton's 2026 Franchise Disclosure Document in full — talk to FranCloud for a ranked target list of hospitality brands with a multi-vendor technology mandate like this one.
Questions vendors ask
Homewood Suites by Hilton, answered from the filing
Hilton corporate sets Homewood Suites' required computer systems, including the OnQ, Delphi and Digital Key requirements every franchised hotel must follow. CEO Christopher Nassetta and President of Global Brands and Commercial Services Christopher Silcock are among the officers the FDD lists.
The FDD mandates the OnQ computer system, the Delphi.fdc sales and events system powered by Amadeus Hospitality, the GRO revenue system based on IDeaS, StayConnected guest internet and the Digital Key guest-entry system. MeetingBroker for group-sales lead distribution may be required depending on a hotel's technology configuration.
Homewood Suites by Hilton operates 531 franchised hotels, all franchised, with franchised outlets growing 2.5% year over year across Hilton's extended-stay portfolio.
Item 8 lets franchisees buy from any supplier meeting Hilton's specifications, though exterior signage and trademarked items must come from Hilton-licensed suppliers, and required computer systems come from HSS, preferred providers or, for some products, other vendors. Franchisees may propose new suppliers for approval.
Franchise agreements run a 22-year initial term for new construction and 10 to 20 years for conversions. Item 17 of the FDD sets Homewood Suites' renewal, transfer and termination terms, giving technology vendors a long but predictable planning horizon.
The embedded PDF viewer below holds Homewood Suites by Hilton's 2026 Franchise Disclosure Document in full.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Homewood Suites by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Top states by locations
| WI | 1 |
|---|
Ownership
The portfolio behind Homewood Suites by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.