AdyenAdyen
Mandatorys or other consideration from Adyen. As of the date of this Disclosure Document, Adyen’s transactions fees are up to $175 per month ($2,100 per year). In the future we may replace Adyen and add additi
From the filings
HQ-led decisions
Project Q by Hilton
LodgingProject Q by Hilton operates 5 US units — 2 franchised, 3 company-owned — under a 2025 FDD that puts software purchasing squarely with Hilton. The FDD requires franchisees to run Adyen for payments plus a cluster of Amadeus hospitality systems, so vendors pitching this brand are pitching Hilton's corporate technology team, not individual owners.
For software vendors selling into US franchise brands.
Live signals
Total units
5
2 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2025
Royalty
2%
of gross sales
Ad fund
—
national + local
Initial fee
$50K
per unit
Investment range
$2.41M–$52.18M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
2%+of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus DelphiAmadeus
Mandatoryeem sufficient (such as vendor confidentiality agreements). At certain times there might be only one approved software vendor for certain applications, such as the GRO system, the Delphi.fdc system, a
Amadeus HospitalityAmadeus
Mandatory455 to $720 per month ($5,460 to $8,640 per year). These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality,
Delphi (Amadeus Hospitality)Amadeus
Mandatorywhich we may periodically change. Currently, we require you to acquire and install the hardware and software for our required OnQ system, Guest Internet Access system, GRO System, Delphi system, Conne
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AmadeusAmadeus
this matter. Ryan Segal v. Amadeus IT Group, S.A., et. al. (N.D. Ill.), Civil No. 1:24-civil-01783 (Class Action). On March 1, 2024, plaintiff filed a class action lawsuit against Amadeus IT Group, S.
Apple PayApple
e ability to pay for hotel charges using credit cards, debit cards, and certain third- party digital payment apps and other online services that we approve, such as Google Pay and Apple Pay (“Digital
CoStarCoStar
28, 2025, Plaintiff filed a third Amended Complaint to modify the antitrust claims. Hilton intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
ystem, which provides guests with the ability to pay for hotel charges using credit cards, debit cards, and digital payment apps and other online services that we approve, such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
Franchisor behaviours
What the franchisor requires
17 requirements the franchisor states in this filing, each in its own words; 7 explicit no's; 10 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
These records will include books of account, tax returns, governmental reports, register tapes, daily reports, and complete quarterly and annual financial statements (including profit and loss statements, balance sheets and cash flow statements), and will be prepared in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We and our affiliates may derive revenue from manufacturers and suppliers in the form of administrative fees and rebates as described in this Item 8, and from any third party that we approve to provide products or services to your spa.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may derive revenue from manufacturers and suppliers in the form of administrative fees and rebates as described in this Item 8, and from any third party that we approve to provide products or services to your spa.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use a product, or a particular brand or model, that has not been specified as having met our standards, or if you want to purchase from an unapproved supplier an item that must be purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys and audits (including Stay Score assessments) to ensure your Hotel’s compliance with PIP requirements, renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
You will not open the Hotel unless and until you receive our written consent to do so pursuant to Subsection 6.4.2 or 6.4.3.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register, own, or maintain any Sites that relate to the Network, or the Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors guest reward programs and any successor programs.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
If you want to use a product, or a particular brand or model, that has not been specified as having met our standards, or if you want to purchase from an unapproved supplier an item that must be purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must install our approved Digital Payment system, which provides guests with the ability to pay for hotel charges using credit cards, debit cards, and digital payment apps and other online services that we approve, such as Google Pay and Apple Pay (“Digital Payments”).
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We can require you to transmit all payments required under the Franchise Agreement by wire transfer or other form of electronic funds transfer.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Training
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Brand Conference. We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 7 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?Franchise agreement
- Must the franchisee participate in a gift card program?Item 11
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Project Q by Hilton
Project Q by Hilton is a small but active brand in Hilton's lodging portfolio: 5 total units, split 2 franchised and 3 company-owned, under a 2025 FDD. The royalty runs 2.0% of sales over a 23-year initial term — a long window once a vendor relationship is locked in.
Who controls software purchasing
Hilton centralizes technology decisions for Project Q. The FDD requires franchisees to run Adyen (Item 11), Amadeus Delphi (Item 8), Amadeus Hospitality (Item 11), and the Delphi module inside Amadeus Hospitality (Item 5), plus MeetingBroker (Item 11). Christopher Silcock, President of Global Brands and Commercial Services, and Gary Steffen, Global Category Leader for Full Service Brands, are named in Item 2 among the executives who shape that stack.
Tech named in the FDD, and what is actually required
Five systems carry a mandate: Adyen, Amadeus Delphi, Amadeus Hospitality, the Delphi (Amadeus Hospitality) module, and MeetingBroker. The standalone Amadeus listing, Apple Pay, and CoStar also appear in the filing, but nothing in the FDD requires franchisees to run them — they are named as market context, not as obligations.
Procurement, renewals, and timing
Item 8 sets a specifications-only supplier model: franchisees can source furniture, fixtures, and supplies from any vendor meeting Hilton's standards, though the franchisor may require approved suppliers or specific brands for certain items, and can also seek approval to propose alternative suppliers. The FDD makes no financial performance representation for this brand.
How to read the Project Q by Hilton FDD
The FDD was filed with state franchise regulators in 2025. The embedded viewer below covers Items 2, 5, 8, and 11 — the sections that show exactly which systems Hilton has already locked in.
Talk to FranCloud for a ranked list of Hilton-family brands with open technology contracts.
Questions vendors ask
Project Q by Hilton, answered from the filing
Hilton's corporate technology and brand leadership decides. The FDD mandates Adyen, Amadeus Delphi, Amadeus Hospitality, and MeetingBroker across the system, and Item 2 names Christopher Silcock, President of Global Brands and Commercial Services, among the executives who set that policy.
The FDD obliges franchisees to run Adyen, Amadeus Delphi, Amadeus Hospitality, the Delphi module of Amadeus Hospitality, and MeetingBroker. Amadeus (the standalone listing), Apple Pay, and CoStar also appear in the filing, though nothing in the FDD requires franchisees to use them.
The 2025 FDD reports 5 total units — 2 franchised and 3 company-owned — making Project Q an early-stage brand within Hilton's lodging portfolio.
Item 8 sets a specifications-only model: franchisees may buy from any supplier meeting Hilton's standards, though the franchisor can require approved suppliers or specific brands for items like logo goods and exterior signage. Franchisees may propose their own supplier for approval.
Item 17 of the FDD governs renewal, transfer, and termination. With a 23-year initial term and five mandated systems already in place under Items 5, 8, and 11, vendor openings are most likely tied to Hilton's brand-wide technology contracts rather than individual unit turnover.
The Project Q by Hilton FDD was filed with state franchise regulators in 2025. Use the embedded PDF viewer below to review Items 2, 5, 8, and 11 directly.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Project Q by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Project Q by Hilton’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Project Q by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.