Amadeus DelphiAmadeus
Mandatoryear) for an 89-room hotel and between $501 and $779 per month ($6,012 to $9,348 per year) for a 113-room hotel. These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-
From the filings
+0.446% units YoYHQ-led decisions
Hampton Inn by Hilton
LodgingHampton Inn by Hilton's franchise agreement runs software purchasing through Hilton's corporate technology stack: franchisees must use the OnQ business computer system, license HPMS software from Hilton affiliate HSS, and run the Digital Key system and Delphi.fdc sales and events system Hilton designates. The system spans 1,351 hotels, all franchised, on a 22-year initial term for new construction.
For software vendors selling into US franchise brands.
Live signals
Total units
1,351
1,351 franchised
Unit growth YoY
+0.446%
vs prior filing
AUV
—
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
4%
national + local
Initial fee
$100K
per unit
Investment range
$17.04M–$24.73M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
3 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
10%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatory($6,012 to $9,348 per year) for a 113-room hotel. These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality,
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
18 requirements the franchisor states in this filing, each in its own words; 9 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We may modify, remove, or replace the Chain Code for the Brand at any time in our discretion.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1146094244Item 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
we and our affiliates may receive fees, rebates, and other revenues from your purchases related to these promotional programs as described in this Item 8.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register, own, or maintain any Sites that relate to the Network, or the Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors Worldwide guest reward programs or any successor programs.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We can require you to transmit all payments required under the Franchise Agreement by wire transfer or other form of electronic funds transfer.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
You must pay any fees associated with required and optional training courses.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 9 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must equipment be purchased from designated or approved suppliers?Item 8
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Must the franchisee participate in a gift card program?Item 11
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Hampton Inn by Hilton
Hampton Inn by Hilton operates 1,351 hotels, all of them franchised, with franchised outlets essentially flat (up 0.4%) year over year on a 22-year initial term for new construction. Item 19 of the FDD makes a financial performance representation. Hampton Inn sits inside Hilton's wider brand portfolio alongside DoubleTree, Homewood Suites, Tempo, Outset Collection, LXR Hotels & Resorts and Motto by Hilton — a relationship that gives a vendor selling into Hampton Inn's mandated stack a path into sibling brands running the same Hilton systems.
Who controls software purchasing
Software purchasing at Hampton Inn runs almost entirely through Hilton's corporate technology stack. Item 11 requires franchisees to use the OnQ business computer system, which connects hotels to Hilton's reservation offices and travel planners worldwide, and to install authorized hardware and software for it. Franchisees must also license HPMS software from Hilton affiliate HSS, and purchase Windows Server operating systems, client-access licenses, database applications and virus-detection tools that meet Hilton's specifications. CEO Christopher J. Nassetta and CFO Kevin J. Jacobs, alongside EVP and General Counsel Caroline Krass, lead that side of the business.
Tech named in the FDD, and what is actually required
Beyond OnQ and HPMS, Hilton mandates the "StayConnected" guest-internet program, the GRO revenue-optimization system based on a solution from IDeaS, the Delphi.fdc sales and events system powered by Amadeus Hospitality, the Digital Key system that lets guests open room doors through the Hilton Honors App, and — depending on a hotel's configuration — the MeetingBroker lead-distribution platform, which integrates with Delphi.fdc, is also powered by Amadeus Hospitality and may require a separate license with Amadeus Hospitality. Franchisees must use Hilton's Reservation Service, though they may also use other reservation services to refer reservations to (but not by or from) the hotel.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: Hilton may require franchisees to buy FF&E and supplies from an approved supplier, or a particular brand or model available from only one source, and exterior signage and trademarked items only from licensed or approved vendors. Franchisees may submit a written request for Hilton to approve an alternative product or supplier. The royalty runs 6.0% of gross rooms revenue on a 22-year initial term for new construction, and Item 17 of the FDD sets the renewal, transfer and termination terms for a Hampton Inn franchise.
How to read the Hampton Inn FDD
The embedded viewer below carries Hampton Inn by Hilton's 2026 Franchise Disclosure Document in full, including the Item 11 technology and Item 8 supplier-restriction language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Hampton Inn where the technology mandate and Hilton portfolio reach line up with your product.
Questions vendors ask
Hampton Inn by Hilton, answered from the filing
Hilton's headquarters controls the core technology mandate: Item 11 requires the OnQ business computer system and licensed HPMS software from Hilton affiliate HSS. CEO Christopher J. Nassetta and CFO Kevin J. Jacobs lead the corporate side a vendor should approach for a brand-wide pitch.
Hampton Inn mandates the OnQ business computer system with HPMS, the StayConnected guest-internet program, the GRO revenue system based on IDeaS, the Delphi.fdc sales and events system powered by Amadeus Hospitality, and the Digital Key system tied to the Hilton Honors App. Depending on configuration, the MeetingBroker lead-distribution platform may also be required.
1,351 total hotels, all franchised, within Hilton's brand portfolio, with franchised outlets essentially flat (up 0.4%) year over year.
Item 8 runs an approved-supplier list: Hilton may require franchisees to buy FF&E and supplies from an approved supplier or a single-source brand, and exterior signage and trademarked items only from licensed vendors. Franchisees may propose a product or supplier for approval.
The initial term runs 22 years for new construction, so most technology conversations happen mid-term rather than at renewal. Item 17 of the FDD covers Hampton Inn's renewal, transfer and termination terms.
The embedded PDF viewer below carries Hampton Inn by Hilton's 2026 Franchise Disclosure Document.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Hampton Inn by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Top states by locations
| WI | 1 |
|---|
Ownership
The portfolio behind Hampton Inn by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.