Amadeus DelphiAmadeus
Mandatorydor, which is paid to us and currently costs between $1,155 and $1,620 per month ($13,860 to $19,440 per year). These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-
From the filings
HQ-led decisions
Hilton Franchise Holding
LodgingHilton Franchise Holding's 188 franchised US units run on a 2% royalty and a 23-year initial term, with Item 8 mandating four separate systems directly from the franchisor: the OnQ business computer system, the Guest Internet Access System, the Connected Room system and the GRO system. Item 11 additionally mandates Amadeus Delphi, Amadeus Hospitality and MeetingBroker. That makes software purchasing a corporate, Hilton-level decision rather than a per-property one.
For software vendors selling into US franchise brands.
Live signals
Total units
188
188 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2026
Royalty
2%
of gross sales
Ad fund
—
national + local
Initial fee
$85K
per unit
Investment range
$50.84M–$213.34M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
2%+of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatorynd $1,620 per month ($13,860 to $19,440 per year). These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality,
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
17 requirements the franchisor states in this filing, each in its own words; 8 explicit no's; 9 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
HSM may receive an administrative fee from manufacturers and suppliers that is on average between 1.0% and 4.5% by category of the purchases made by our franchisees (depending on the specific item).
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use a product, or a particular brand or model, that has not been specified as having met our standards, or if you want to purchase from an unapproved supplier an item that must be purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 16
There is no limit on our right to make changes to the System, the Brand Standards or the Restaurant Brand Guidelines.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, "Sites"), relating to the Network, the System, or your Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors Worldwide guest reward programs or any successor programs.
Operations
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems that we designate for the System or any portion of the System based on our assessment of the long-term best interests of System Hotels…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
We may require you to transmit the Monthly Fees and all other payments required under this Agreement by wire transfer or other form of electronic funds transfer and to provide the standard schedule in electronic form.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
Computer Requirements You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
We may provide some required training courses without a course fee.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 8 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Must the franchisee participate in a gift card program?Item 11
- Must employees wear uniforms specified by the franchisor?
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Hilton Franchise Holding
Hilton Franchise Holding runs 188 franchised US units in the lodging segment, headquartered in Virginia. The 2026 FDD carries a financial performance representation. Royalty runs 2% of sales on a 23-year initial term. Item 8 already mandates four separate software and hardware systems directly from the franchisor, making this one of the more tech-locked brands in the Hilton portfolio.
Who controls software purchasing
Item 2 names Hilton's corporate leadership: Christopher J. Nassetta as Chief Executive Officer and President, Kevin J. Jacobs as Chief Financial Officer and Executive Vice President, Caroline Krass as Executive Vice President and General Counsel, Christopher Silcock as President of Global Brands and Commercial Services, and Christian Charnaux as Chief Development Officer and Executive Vice President. Hilton Franchise Holding sits alongside DoubleTree by Hilton, Homewood Suites by Hilton, Tempo by Hilton, Outset Collection by Hilton, LXR Hotels & Resorts and Motto by Hilton under Hilton's strategic multi-brand structure, with technology decisions running through that same corporate structure.
Tech named in the FDD, and what is actually required
Item 11 mandates Amadeus Delphi and Amadeus Hospitality, and Item 8 separately mandates Delphi (part of Amadeus Hospitality) — all from Amadeus. Item 11 also mandates MeetingBroker. Adyen and Apple Pay appear in Item 11, and Amadeus and CoStar appear in Item 3, all named without being required.
Procurement, renewals, and timing
Item 8 runs a specifications-only model for most purchases, but requires franchisees to use Hilton's Reservation Service for reservation referrals, and to buy the OnQ business computer system (hardware, software, installation and support), the Guest Internet Access System (hardware, software, internet circuit and service), the Connected Room system, and the GRO system — each required to meet Hilton's Standards and specifications. Franchisees may propose an alternative supplier for approval outside these named systems. That is a concentrated, franchisor-controlled software stack spanning reservations, guest connectivity and property systems — the clearest single point of entry for a vendor mapping this brand.
How to read the Hilton Franchise Holding FDD
The filing was filed with state franchise regulators in 2026, and the embedded PDF viewer below has the source document. Talk to FranCloud for a ranked target list of franchise systems that fit your ICP.
Questions vendors ask
Hilton Franchise Holding, answered from the filing
Hilton's corporate leadership controls it system-wide: Christopher Silcock (President, Global Brands and Commercial Services) and Christian Charnaux (Chief Development Officer) are the most relevant buying-center titles named in Item 2.
Item 11 mandates Amadeus Delphi, Amadeus Hospitality and MeetingBroker; Item 8 separately mandates Delphi, plus the OnQ business computer system, the Guest Internet Access System, the Connected Room system and the GRO system. Adyen, Apple Pay, Amadeus and CoStar appear without being required.
188 franchised units in the lodging segment, all under Hilton's brand, per the 2026 FDD.
Item 8 runs mostly on specifications, but requires franchisees to buy the Reservation Service, the OnQ computer system, Guest Internet Access, Connected Room and GRO systems directly to Hilton's standards.
This 23-year system's mandated stack — Amadeus Delphi, MeetingBroker, OnQ, Guest Internet Access, Connected Room and GRO — is set at the Hilton brand level, so vendor conversations run through corporate rather than per-property renewal.
The FDD was filed with state franchise regulators in 2026. Use the embedded PDF viewer below to read the full filing.
Source
Read the filing itself
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FDD alert
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Operator footprint
Hilton Franchise Holding’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Hilton Franchise Holding
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.