Amadeus DelphiAmadeus
Mandatoryternet Access you must have certain hardware, software, an internet access circuit, and internet service. In addition, you must have the Connected Room system, the GRO system, the Delphi.fdc system, a
From the filings
+3.125% units YoYHQ-led decisions
Graduate by Hilton
LodgingGraduate by Hilton's 33 franchised US units run on a 5% royalty and a 23-year initial term, with a reservations stack — Amadeus Delphi, Amadeus Hospitality and MeetingBroker — mandated system-wide under Items 8 and 11. Software purchasing runs through Hilton's corporate structure rather than individual properties. Unit count grew 3.1% year over year, and Graduate sits alongside six other Hilton brands sharing the same vendor architecture.
For software vendors selling into US franchise brands.
Live signals
Total units
33
33 franchised
Unit growth YoY
+3.125%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
4%
national + local
Initial fee
$100K
per unit
Investment range
$18.96M–$93.72M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryreimbursement for our costs in developing and maintaining Delphi.fdc for our Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead d
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
ing before 12 2026 US GRADUATE BY HILTON the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
18 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 12 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 1
We may add elements to the System or modify, alter or delete elements of the System.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
For the fiscal year ended December 31, 2025, HSM had revenues of $54,141,339 in administrative fees on purchases made by franchisees of all of our brands.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, and any telephone number, any classified…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 1
(i) impose requirements concerning data security and data privacy, and data breach notifications.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
5.1.8 participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper…
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update the Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
You will not open the Hotel unless and until you receive our written consent to do so pursuant to Subsection 6.4.2 or 6.4.3.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, “Sites”), relating to the Network, the System, or your Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors guest reward programs and any successor programs.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 7
We may charge additional training costs based on the number of personnel that require training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 4 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Item 6
- Must the franchisee participate in a gift card program?Item 11
The vendor opportunity at Graduate by Hilton
Graduate by Hilton runs 33 franchised US units in the lodging segment, headquartered in Virginia as part of the Hilton portfolio. The 2026 FDD makes no financial performance representation. Royalty runs 5% of sales on a 23-year initial term, and units grew 3.1% year over year — a small, Hilton-standardized system where the software stack is largely set at the brand level.
Who controls software purchasing
Item 2 names Hilton's corporate leadership: Christopher J. Nassetta as Chief Executive Officer and President, Kevin J. Jacobs as Chief Financial Officer and Executive Vice President, Caroline Krass as Executive Vice President and General Counsel, Christopher Silcock as President of Global Brands and Commercial Services, and Christian Charnaux as Chief Development Officer and Executive Vice President. Graduate by Hilton sits alongside DoubleTree by Hilton, Homewood Suites by Hilton, Tempo by Hilton, Outset Collection by Hilton, LXR Hotels & Resorts and Motto by Hilton under Hilton's strategic multi-brand structure — a system-level buying decision, not a property-by-property one. The operator footprint tracked here covers 1 mapped operator across 1 located unit, concentrated in Wisconsin.
Tech named in the FDD, and what is actually required
Item 11 mandates Amadeus Delphi and Amadeus Hospitality, and Item 8 separately mandates Delphi (part of Amadeus Hospitality) — all from Amadeus. Item 11 also mandates MeetingBroker. Adyen and Apple Pay appear in Item 11, and Amadeus and CoStar appear in Item 3, all named without being required. The mandated cluster sits entirely on the reservations and meetings side, run through Amadeus.
Procurement, renewals, and timing
Item 8 runs on a specifications-only model: franchisees can generally buy from any source that meets Hilton's Standards, with named exceptions for signage, trademarked items, reservation systems, business computer systems and food-and-beverage consultants. Franchisees must use Hilton's Reservation Service for reservation referrals, and if they choose StiR Creative Collective for food-and-beverage consulting, that purchase must run through Hilton. Franchisees may propose an alternative supplier for approval. With a 23-year initial term and 3.1% unit growth, the reservations and payments stack named above is the part of this system most likely to see near-term vendor activity.
How to read the Graduate by Hilton FDD
The filing was filed with state franchise regulators in 2026, and the embedded PDF viewer below has the source document. Talk to FranCloud for a ranked target list of franchise systems that fit your ICP.
Questions vendors ask
Graduate by Hilton, answered from the filing
Hilton's corporate leadership controls it system-wide: Christopher Silcock (President, Global Brands and Commercial Services) and Christian Charnaux (Chief Development Officer) are the most relevant buying-center titles named in Item 2.
Item 11 mandates Amadeus Delphi, Amadeus Hospitality and MeetingBroker; Item 8 separately mandates Delphi. Adyen, Apple Pay, Amadeus and CoStar appear in the filing without being required.
33 franchised units in the lodging segment, all under Hilton's brand, with 3.1% unit growth year over year.
Item 8 sets a specifications-only model: franchisees may buy from any source meeting Hilton's Standards, except for signage, trademarked items, reservation systems, business computer systems and food-and-beverage consultants, which run through approved channels.
The system runs a 23-year initial term with steady 3.1% unit growth, and its reservations stack — Amadeus Delphi, Amadeus Hospitality and MeetingBroker — is set at the Hilton brand level rather than per franchisee.
The FDD was filed with state franchise regulators in 2026. Use the embedded PDF viewer below to read the full filing.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Graduate by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Top states by locations
| WI | 1 |
|---|
Ownership
The portfolio behind Graduate by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.