Amadeus DelphiAmadeus
Mandatoryi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc and other
From the filings
HQ-led decisions
Tempo by Hilton
LodgingSoftware purchasing at Tempo by Hilton runs through corporate: Item 11 obliges every location to use Amadeus Delphi and MeetingBroker, while Item 5 and Item 8 each add an Amadeus Hospitality clause to the mandate. The system is a 6-unit brand inside Hilton's portfolio, alongside DoubleTree, Homewood Suites, and other sibling brands.
For software vendors selling into US franchise brands.
Live signals
Total units
6
6 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
—
national + local
Initial fee
$100K
per unit
Investment range
$25.52M–$37.85M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
5%+of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
18 requirements the franchisor states in this filing, each in its own words; 10 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
Given the changing nature of computer and communications technology, we have the right to withhold our approval, withdraw any prior approval, and to modify our requirements at any time.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1146094244Item 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244 (for clarity this excludes royalty and program fees, pass-through…
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
For the fiscal year ended December 31, 2025, HSM had revenues of $54,141,339 in administrative fees on purchases made by franchisees of all of our brands.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
We may consider approving a Designer that you recommend but have no obligation to do so.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 1
impose requirements concerning data security and data privacy, and data breach notifications.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We will administer a quality assurance program for the System that may include conducting pre-opening and periodic inspections of the Hotel and guest satisfaction surveys and audits to ensure compliance with the Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register, own, or maintain any Sites that relate to the Network, or the Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors guest reward programs or any successor programs.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 5
Most of these services and programs will be optional, but some, including systems upgrades and changes in System standards, which may require additional mandatory training or participation in additional programs, may be mandatory.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 10 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must equipment be purchased from designated or approved suppliers?Item 8
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Item 6
- Must the franchisee participate in a gift card program?Item 11
- Must employees wear uniforms specified by the franchisor?Item 8
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Tempo by Hilton Tempo by Hilton is a 6-unit lodging brand, entirely franchised, inside Hilton's portfolio alongside DoubleTree by Hilton, Homewood Suites by Hilton, Outset Collection by Hilton, LXR Hotels & Resorts, Motto by Hilton, and Hampton Inn by Hilton. The 2026 FDD carries a 22-year initial term and a 5% royalty.
Who controls software purchasing Item 2 names Christopher J. Nassetta as Chief Executive Officer and President, Kevin J. Jacobs as Chief Financial Officer and Executive Vice President, Caroline Krass as Executive Vice President and General Counsel, Christopher Silcock as President of Global Brands and Commercial Services, and Christian Charnaux as Chief Development Officer and Executive Vice President — the officer team sitting above any property-level buying.
Tech named in the FDD, and what is actually required Item 11 makes Amadeus Delphi and MeetingBroker mandatory. Item 5 requires Amadeus Hospitality, and Item 8 requires its Delphi (Amadeus Hospitality) module — four separate mandated clauses, all pointing at the same Amadeus stack. Adyen, the broader Amadeus platform, Apple Pay, and CoStar are named in the filing without a purchase requirement attached.
Procurement, renewals, and timing Item 8 sets a specifications-only model: franchisees may purchase from any supplier meeting Hilton's standards, with carve-outs for signage, computer systems, and design consultants, and franchisees may propose an alternative supplier for approval. The initial term runs 22 years. The FDD makes no financial performance representation.
How to read the Tempo by Hilton FDD The full 2026 disclosure document is embedded below via the PDF viewer, filed with state franchise regulators. For a ranked list of franchise systems that fit your product better than this one, talk to FranCloud.
Questions vendors ask
Tempo by Hilton, answered from the filing
Hilton corporate sets the mandate. CEO and President Christopher J. Nassetta leads the executive team named in Item 2, with Chief Development Officer Christian Charnaux positioned over the brand systems the Amadeus stack runs on.
Item 11 requires Amadeus Delphi and MeetingBroker. Item 5 and Item 8 each add an Amadeus Hospitality requirement. Adyen, the broader Amadeus platform, Apple Pay, and CoStar are named in the filing without a purchase requirement.
6 units, all franchised, in the lodging segment, per the 2026 FDD.
Item 8 sets a specifications-only model: franchisees may buy from any supplier that meets Hilton's standards, with exceptions for signage, computer systems, and design consultants. Franchisees may propose a supplier for approval.
The initial term runs 22 years, one of the longer terms in the Hilton portfolio, so near-term activity is more likely to come from new-unit openings than from renewal cycles.
The embedded PDF viewer below carries the full document, filed with state franchise regulators in 2026.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Tempo by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Tempo by Hilton’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Tempo by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.