Amadeus DelphiAmadeus
Mandatoryternet Access you must have certain hardware, software, an internet access circuit, and internet service. In addition, you must have the Connected Room system, the GRO system, the Delphi.fdc system, a
From the filings
+22.222% units YoYHQ-led decisions
Tapestry Collection by Hilton
LodgingTapestry Collection by Hilton is a 143-unit, fully franchised lodging brand growing at 22.2% unit growth per year, and it mandates a stack of Amadeus and MeetingBroker systems across its hotels. With that much of the technology stack already centralized by Hilton, vendors have a clear, HQ-level buying center to reach.
For software vendors selling into US franchise brands.
Live signals
Total units
143
143 franchised
Unit growth YoY
+22.222%
vs prior filing
AUV
—
Item 19, 2026
Royalty
2%
of gross sales
Ad fund
—
national + local
Initial fee
$100K
per unit
Investment range
$2.86M–$70.25M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
2%+of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
d and pending before 13 2026 US TAPESTRY the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
18 requirements the franchisor states in this filing, each in its own words; 8 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We and our affiliates may derive revenue from manufacturers and suppliers in the form of administrative fees and rebates as described in this Item 8, and from any third party that we approve to provide products or services to your spa.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 1
We may add elements to the System or modify, alter or delete elements of the System.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
HSM has various discount agreements with manufacturers and suppliers, under which it receives rebates and allowances based on the total volume of sales purchased from the manufacturer.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
We may maintain a list of approved Identity Consultants that you can choose from, or you may propose an Identity Consultant for our approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We will administer a quality assurance program for the System that may include conducting pre-opening and periodic inspections of the Hotel and guest satisfaction surveys and audits to ensure compliance with the Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 16
There is no limit on our right to make changes to the System, the Brand Standards or the Restaurant Brand Guidelines.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Site Control: Before commencement of Construction Work, but not later than the Construction Work Completion Date, you must submit to us evidence satisfactory to us showing your title to, or long-term possessory interest in, the real property on which the Hotel will be sited (i.e. a conformed copy of the deed, or…
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register, own, or maintain any Sites that relate to the Network, or the Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors guest reward programs and any successor programs.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We can require you to transmit all payments required under the Franchise Agreement by wire transfer or other form of electronic funds transfer.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Brand Conference. We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 8 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Must employees wear uniforms specified by the franchisor?Item 8
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Tapestry Collection by Hilton
Tapestry Collection by Hilton runs 143 fully franchised hotels on a 2.0% royalty, growing at 22.2% unit growth year over year, alongside sibling Hilton brands DoubleTree, Homewood Suites, Tempo, Outset Collection, LXR Hotels & Resorts, and Motto. Item 19 makes no financial performance representation. This is a fast-growing, large-footprint brand with a hospitality technology stack that is already substantially mandated — the pitch here is best aimed at complementing, not replacing, what Hilton has already locked in.
Who controls software purchasing
Item 2 names Hilton's top leadership: CEO and President Christopher J. Nassetta, CFO and EVP Kevin J. Jacobs, EVP and General Counsel Caroline Krass, President of Global Brands and Commercial Services Christopher Silcock, and Chief Development Officer Christian Charnaux. With four mandated systems already running across every hotel, this corporate team is the buying center, not individual franchisees.
Tech named in the FDD, and what is actually required
Amadeus Delphi, under Item 8, Amadeus Hospitality, under Item 5, Delphi (Amadeus Hospitality), also under Item 8, and MeetingBroker, under Item 11, are all mandated — every hotel must use them. Adyen and Apple Pay, under Item 11, along with Amadeus and CoStar, under Item 3, are named in the filing without being required.
Procurement, renewals, and timing
Item 8 runs on specifications rather than a fixed supplier list: franchisees can generally purchase from any source that meets Hilton's standards, though the franchisor reserves the right to require single-source purchasing for items like exterior signage or reservation systems in the future, and alternative suppliers can still be proposed. The initial term is a long 23 years, and with 22.2% annual unit growth, expect most software openings to track new hotel development.
How to read the Tapestry Collection by Hilton FDD
The 2026 FDD is filed with state franchise regulators. Use the embedded PDF viewer below to jump to Items 2, 3, 5, 8, and 11.
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Questions vendors ask
Tapestry Collection by Hilton, answered from the filing
Hilton's corporate leadership controls the stack: CEO and President Christopher J. Nassetta, CFO Kevin J. Jacobs, and Chief Development Officer Christian Charnaux sit above a set of mandated hospitality systems every hotel must run.
Amadeus Delphi, Amadeus Hospitality, Delphi (Amadeus Hospitality), and MeetingBroker are all mandated. Adyen, Amadeus, Apple Pay, and CoStar are named in the filing but not required.
143 franchised hotels, all franchisee-owned, in the lodging segment, growing at 22.2% year over year.
Specifications only under Item 8: franchisees can generally build and furnish from any source that meets Hilton's standards, though the franchisor may require certain items, like signage or reservation systems, from a single approved source.
The initial term runs a long 23 years, typical of Hilton's hotel agreements. With 22.2% unit growth, most near-term software activity will follow new hotel openings rather than renewal cycles.
The 2026 FDD was filed with state franchise regulators. Use the embedded PDF viewer below to review Items 2, 3, 5, 8, and 11 directly.
Source
Read the filing itself
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FDD alert
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Operator footprint
Tapestry Collection by Hilton’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Tapestry Collection by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.