The vendor opportunity at Cici's Pizza
Cici's Pizza operates 270 locations in the United States, 251 of which are franchised and 19 company-owned. The brand is part of CiCi Acquisition Company, LLC and is headquartered in Texas. Average unit volume sits at $1,404,300, with a 5.0% royalty rate and a standard 10-year initial franchise term. Year-over-year unit growth declined by 3.831%, reflecting a contracting footprint that still concentrates heavily in Texas (114 mapped units), followed by Tennessee (14), Florida (13), Georgia (8), and South Carolina (7). For software vendors, the addressable market is 270 units under a single franchisor-controlled technology environment.
Who controls software purchasing
The 2025 Franchise Disclosure Document names David Roberts as Chief Information Officer, making him the primary technology decision-maker at the brand. The executive team also includes Jeff Hetsel (President), Sunil Dharod (Chief Executive Officer), Craig Richard (Chief Operating Officer), and Dan Patel (Vice President and Chief Financial Officer). In a system where all 196 mapped operators are single-unit franchisees—with zero multi-unit operators—technology purchasing authority is centralized at the franchisor level. Vendors should direct outreach to the CIO and the operations leadership team in Coppell, Texas.
Mandated and current tech stack
The FDD mandates a "Cicis Approved POS System" for all franchisees. No additional mandated or recommended technology systems are disclosed in the filing. The absence of named vendors beyond the POS requirement means the brand may rely on a closed or narrowly specified set of approved solutions, but the exact vendor or platform is not publicly identified in the 2025 disclosure. For software sellers, this signals a gated technology environment where the franchisor controls the POS standard, and any adjacent systems—loyalty, online ordering, labor scheduling, inventory—would need to integrate with or gain approval alongside that mandated POS.
Procurement, renewals, and timing
Item 8 of the 2025 FDD does not extract any procurement language, meaning no designated supplier or approved supplier program is described for general purchasing. This leaves the procurement model for non-POS technology unspecified. On renewals, Item 17 states that a franchisee who satisfies required pre-conditions may renew for one additional consecutive 10-year term. With 251 franchised units operating under 10-year agreements and recent unit contraction, renewal-driven technology evaluations may occur in small, scattered cohorts rather than large waves. Vendors should monitor franchisee turnover and any system-wide technology initiatives announced outside the FDD.
How to read the Cici's Pizza FDD
The embedded PDF viewer below contains the full 2025 Cici's Pizza Franchise Disclosure Document. Key sections for software vendors include Item 11 (mandated POS and any other required technology), Item 8 (procurement restrictions, if any), and Item 17 (renewal conditions that can trigger tech stack reviews). The filing is made with state franchise regulators and provides the most authoritative public view of the brand's technology and purchasing requirements. For a ranked target list of franchise systems matched to your software category, FranCloud can help.