Facebook
igital marketing) before you use it. You may not advertise, promote, post, or list information relating to the Restaurants on the Internet (through the creation of a Website or on Facebook, Twitter, I
From the filings
HQ-led decisions
Cici's Pizza
Quick service restaurantSoftware purchasing at Cici's Pizza is controlled at the franchisor level, with Chief Information Officer David Roberts overseeing technology decisions. The brand mandates a Cicis Approved POS System across its 270 locations, 251 of which are franchised. For vendors, this means a concentrated addressable market of 270 units, primarily in Texas, with a single decision-making hub at the Coppell, TX headquarters.
For software vendors selling into US franchise brands.
Live signals
Total units
270
251 franchised
Unit growth YoY
-3.831%
vs prior filing
AUV
$1.40M
Item 19, 2024
Royalty
5%
of gross sales
Ad fund
5%
national + local
Initial fee
$30K
per unit
Investment range
$322K–$1.04M
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
10%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Instagram
efore you use it. You may not advertise, promote, post, or list information relating to the Restaurants on the Internet (through the creation of a Website or on Facebook, Twitter, Instagram, LinkedIn,
LinkedIn
se it. You may not advertise, promote, post, or list information relating to the Restaurants on the Internet (through the creation of a Website or on Facebook, Twitter, Instagram, LinkedIn, or on any
Twitter
keting) before you use it. You may not advertise, promote, post, or list information relating to the Restaurants on the Internet (through the creation of a Website or on Facebook, Twitter, Instagram,
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 10 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated or stored in the Cicis Approved POS System, which includes all transactional data, summary level data, and point of sale reports.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
you will submit to us, in the form we prescribe, your monthly balance sheet and profit and loss statement (which may be unaudited) and your monthly sales tax return for your Restaurant within 20 days after the end of each month
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, JMC, supplies certain products and services to our franchisees.
Is there a franchisee advisory council, association or committee?
YesItem 11
We currently have a Franchise Advisory Council (“FAC”) that is typically comprised of 8 members, 6 of which are elected by franchisees, 2 of which are appointed by us.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may revoke our approval of any supplier at any time and may designate ourselves, our affiliate, or a third party as the exclusive source for any particular item.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During the 2024 fiscal year, we did not receive any revenue from the sale or lease of goods and services to our franchisees; however, (i) we received rebates amounting to $9,752,184 from our designated suppliers, representing 22.92% of our total revenue of $42,546,700 for that fiscal year; and (ii) JMC received…
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may profit or derive revenue or other benefits from your purchases from approved or designated suppliers, and we and/or our affiliates may receive payments, fees, commissions, or reimbursements from approved or designated suppliers in respect of your purchases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
The total amount of required purchases of goods and services by franchisees constitute 90% to 95% of the total cost incurred by you in establishing your Cicis Restaurant and 90% to 95% of the total cost incurred by you in operating your Cicis Restaurant.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
if you wish to purchase, lease, or use any Operating Asset from a supplier we have not approved, you must submit a written request for approval, or must ask the supplier to do so.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You agree that, as between us and you, we own and have superior rights to the telephone numbers and any related business listings for your Restaurant, including any Internet websites, listings, services, search engines, or systems.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
All technology used to support the Cicis Approved POS System must maintain the most current PCI DSS-compliance (compliance with the then- current regulations of the Payment Card Industry Data Security Standards council or its successor and other regulations and industry standards applicable to the protection of…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
To participate, at your expense, in the conduct of any test marketing and mystery shopper or other customer satisfaction programs we authorize.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We or our designee have the right at all reasonable times to review, audit, examine, and copy your books and records as we may require without cause or prior notice you.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
It is your responsibility to secure our approval of the proposed site for your Cicis Restaurant within 120 days following the execution of the Franchise Agreement, and if you fail to do so we may terminate the Franchise Agreement.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not advertise, promote, post, or list information relating to the Restaurants on the Internet (through the creation of a Website or on Facebook, Twitter, Instagram, LinkedIn, or on any blog or other social media site).
Is a minimum grand opening advertising spend required?
YesItem 11
You must spend at least $10,000 on marketing expenditure for the grand opening of your Cicis Restaurant.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
In addition to the Fund Contribution, you must spend at least 1% of your Restaurant’s Net Sales on approved marketing programs for your Restaurant in the Protected Area (“Local Marketing Spend”).
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
You will be required to participate in our gift and loyalty card programs that are currently conducted by and through our affiliate, CiCi Services.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We have designated third-party suppliers for the following Operating Assets and you must purchase such goods and services from those suppliers: food and beverage products; the initial restaurant equipment, furniture, fixture, supplies & décor package; smallwares; branded merchandise; the point-of-sale system; digital…
Must equipment be purchased from designated or approved suppliers?
YesItem 8
We have designated third-party suppliers for the following Operating Assets and you must purchase such goods and services from those suppliers: food and beverage products; the initial restaurant equipment, furniture, fixture, supplies & décor package; smallwares; branded merchandise; the point-of-sale system; digital…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
The Royalty Fee will be due and payable each week based on your Restaurant’s Net Sales for the preceding week and will be paid to us via EFT (defined below) or such other means we specify from time to time.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must purchase, install, and use only (1) the point of sale and computer system and all ancillary and peripheral equipment and components and software we require and (2) all other hardware and software we require in connection with your Cicis Restaurant’s operations
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated or stored in the Cicis Approved POS System, which includes all transactional data, summary level data, and point of sale reports.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We reserve the right to charge a reasonable fee for such additional training programs and seminars.
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
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The vendor opportunity at Cici's Pizza
Cici's Pizza operates 270 locations in the United States, 251 of which are franchised and 19 company-owned. The brand is part of CiCi Acquisition Company, LLC and is headquartered in Texas. Average unit volume sits at $1,404,300, with a 5.0% royalty rate and a standard 10-year initial franchise term. Year-over-year unit growth declined by 3.831%, reflecting a contracting footprint that still concentrates heavily in Texas (114 mapped units), followed by Tennessee (14), Florida (13), Georgia (8), and South Carolina (7). For software vendors, the addressable market is 270 units under a single franchisor-controlled technology environment.
Who controls software purchasing
The 2025 Franchise Disclosure Document names David Roberts as Chief Information Officer, making him the primary technology decision-maker at the brand. The executive team also includes Jeff Hetsel (President), Sunil Dharod (Chief Executive Officer), Craig Richard (Chief Operating Officer), and Dan Patel (Vice President and Chief Financial Officer). In a system where all 196 mapped operators are single-unit franchisees—with zero multi-unit operators—technology purchasing authority is centralized at the franchisor level. Vendors should direct outreach to the CIO and the operations leadership team in Coppell, Texas.
Mandated and current tech stack
The FDD mandates a "Cicis Approved POS System" for all franchisees. No additional mandated or recommended technology systems are disclosed in the filing. The absence of named vendors beyond the POS requirement means the brand may rely on a closed or narrowly specified set of approved solutions, but the exact vendor or platform is not publicly identified in the 2025 disclosure. For software sellers, this signals a gated technology environment where the franchisor controls the POS standard, and any adjacent systems—loyalty, online ordering, labor scheduling, inventory—would need to integrate with or gain approval alongside that mandated POS.
Procurement, renewals, and timing
Item 8 of the 2025 FDD does not extract any procurement language, meaning no designated supplier or approved supplier program is described for general purchasing. This leaves the procurement model for non-POS technology unspecified. On renewals, Item 17 states that a franchisee who satisfies required pre-conditions may renew for one additional consecutive 10-year term. With 251 franchised units operating under 10-year agreements and recent unit contraction, renewal-driven technology evaluations may occur in small, scattered cohorts rather than large waves. Vendors should monitor franchisee turnover and any system-wide technology initiatives announced outside the FDD.
How to read the Cici's Pizza FDD
The embedded PDF viewer below contains the full 2025 Cici's Pizza Franchise Disclosure Document. Key sections for software vendors include Item 11 (mandated POS and any other required technology), Item 8 (procurement restrictions, if any), and Item 17 (renewal conditions that can trigger tech stack reviews). The filing is made with state franchise regulators and provides the most authoritative public view of the brand's technology and purchasing requirements. For a ranked target list of franchise systems matched to your software category, FranCloud can help.
Questions vendors ask
Cici's Pizza, answered from the filing
David Roberts, Chief Information Officer, is the named technology executive in the 2025 FDD. The President, Jeff Hetsel, and CEO, Sunil Dharod, are also likely involved in major vendor approvals.
The 2025 FDD mandates a 'Cicis Approved POS System.' No specific vendor brand is disclosed in the filing, only that an approved system is required for all franchisees.
270 total units as of the 2025 FDD: 251 franchised and 19 company-owned. The brand contracted by -3.8% year-over-year, with Texas hosting 114 of the mapped locations.
The 2025 FDD does not disclose a designated or approved supplier program in Item 8. Procurement signals are absent from the filing, suggesting an open or unspecified model for non-POS technology.
Franchise agreements run 10 years with one optional 10-year renewal if pre-conditions are met. With 251 franchised units and recent negative growth, renewal-triggered tech evaluations may be sporadic.
The 2025 FDD is filed with state franchise regulators. You can review the embedded PDF viewer below to analyze Item 11 tech mandates, Item 8 procurement, and Item 17 renewal terms directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Cici's Pizza files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
204 operators run 204 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit204
Top states by locations
| TX | 119 |
|---|---|
| TN | 15 |
| FL | 13 |
| GA | 8 |
| SC | 7 |
Ownership
The portfolio behind Cici's Pizza
unknown of cici acquisition.
Related Quick service restaurant brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.