Amadeus HospitalityAmadeus
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
From the filings
+10.256% units YoYHQ-led decisions
Home2 Suites by Hilton
LodgingHome2 Suites by Hilton runs on Hilton's centralized OnQ reservation and business-computer stack, with the Delphi system mandated for group sales. Software decisions for all 731 franchised hotels flow through Hilton corporate, not individual owners.
For software vendors selling into US franchise brands.
Live signals
Total units
731
731 franchised
Unit growth YoY
+10.256%
vs prior filing
AUV
—
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
3.5%
national + local
Initial fee
$100K
per unit
Investment range
$18.08M–$26.55M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
15 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 15 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may designate approved suppliers for any such promotional programs or related products and services, and we and our affiliates may receive fees, rebates, and other revenues from your purchases related to these promotional programs as described in this Item 8.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1146081244Item 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Currently, neither we nor any of our affiliates receive any other direct or indirect fees, rebates,
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We will administer a quality assurance program for the System that may include conducting pre-opening and periodic inspections of the Hotel and guest satisfaction surveys and audits to ensure compliance with the Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register, own, or maintain any Sites that relate to the Network, or the Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You must participate in, and pay all charges related to, our marketing programs not covered by Monthly Program Fees, and all guest frequency programs we require, including the Hilton Honors Worldwide guest reward programs or any successor programs.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must comply with our Standards regarding the purchase of products and services for use at and for your Hotel, including furniture, fixtures, equipment, amenities, food and beverages, operating supplies, consumable inventories, merchandise to be used at and/or sold from the Hotel, signs and graphics, uniforms…
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must use our required business computer systems, which we may periodically change.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 5
These could include additional training for you and your employees, assistance in recruiting various types of employees, and other services and programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
of sales (or equivalent) must attend the Brand conference, usually held annually.
The filing answers no to 4 questions
- Is there a franchisee advisory council, association or committee?Item 20
- Must the franchisee buy products from a designated distributor?
- Must equipment be purchased from designated or approved suppliers?Item 8
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Item 11
The vendor opportunity at Home2 Suites by Hilton
Home2 Suites by Hilton is a 731-hotel, fully franchised lodging brand growing its franchised outlet count 10.3% year over year on a 6.0% royalty. As part of Hilton's multi-brand portfolio — alongside DoubleTree, Homewood Suites, Tempo, Outset Collection, LXR Hotels & Resorts and Motto — its technology stack is set centrally, not hotel by hotel.
Who controls software purchasing
Hilton corporate leadership sets Home2 Suites' technology standards. CEO Christopher Nassetta, CFO Kevin Jacobs, and President of Global Brands and Commercial Services Christopher Silcock are among the officers the FDD lists with management responsibility for the franchise.
Tech named in the FDD, and what is actually required
The FDD requires computer equipment and software compatible with the Reservation Service (OnQ) and mandates the Delphi sales and events system, along with the OnQ business computer system, the Guest Internet Access System, and Hilton's designated GRO, Connected Room, Digital Floor Plan and Digital Key systems. Hotels must use the Reservation Service for referrals, though they may also use other reservation services to refer reservations to (but not from) the hotel.
Procurement, renewals, and timing
Item 8 runs on specifications rather than a fixed supplier list: franchisees may buy from any supplier that meets Hilton's standards, though exterior signage and licensed trademark items must come from Hilton-licensed suppliers, required business computer systems come from HSS, preferred providers or, for some products, other vendors, and franchisees may propose new suppliers for approval except for required computer hardware and software. The initial franchise term runs 22 years for new construction and 10 to 20 years for conversions, and Item 17 of the FDD sets Home2 Suites' renewal, transfer and termination terms.
How to read the Home2 Suites by Hilton FDD
The embedded PDF viewer below carries Home2 Suites by Hilton's 2026 Franchise Disclosure Document in full — talk to FranCloud for a ranked target list of hospitality brands with a centralized technology mandate like this one.
Questions vendors ask
Home2 Suites by Hilton, answered from the filing
Hilton corporate sets Home2 Suites' required business computer systems and reservation technology. CEO Christopher Nassetta and President of Global Brands and Commercial Services Christopher Silcock are among the officers the FDD lists with management responsibility for the franchise.
The FDD requires OnQ, Hilton's business computer system, and OnQ-compatible computer equipment for the Reservation Service, plus the Delphi sales and events system, the Guest Internet Access System, and Hilton's designated GRO, Connected Room, Digital Floor Plan and Digital Key systems.
Home2 Suites by Hilton operates 731 franchised hotels, all franchised, with franchised outlets growing 10.3% year over year.
Item 8 lets franchisees buy from any supplier meeting Hilton's specifications, though hotels must use the Reservation Service, exterior signage and trademarked items must come from Hilton-licensed suppliers, and required computer systems come from HSS, preferred providers or, for some products, other vendors. Franchisees may propose new suppliers, except for required computer hardware and software.
Home2 Suites franchise agreements run a 22-year initial term for new construction and 10 to 20 years for conversions. Item 17 of the FDD sets the brand's renewal, transfer and termination terms, and 10.3% annual franchised-outlet growth means new-hotel openings are a steady source of technology decisions.
The embedded PDF viewer below holds Home2 Suites by Hilton's 2026 Franchise Disclosure Document in full.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Home2 Suites by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Top states by locations
| WI | 1 |
|---|
Ownership
The portfolio behind Home2 Suites by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.