AdyenAdyen
Mandatorys or other consideration from Adyen. As of the date of this Disclosure Document, Adyen’s transactions fees are up to $175 per month ($2,100 per year). In the future we may replace Adyen and add additi
From the filings
HQ-led decisions
Outset Collection by Hilton
LodgingOutset Collection by Hilton's 2026 FDD covers 2 franchised lodging locations headquartered in Virginia, with a 2% royalty and a 23-year initial term — the longest in this batch. The filing requires five distinct systems: Adyen, Amadeus Delphi, Amadeus Hospitality, Delphi (Amadeus Hospitality), and MeetingBroker. The FDD makes no financial performance representation.
For software vendors selling into US franchise brands.
Live signals
Total units
2
2 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2026
Royalty
2%
of gross sales
Ad fund
—
national + local
Initial fee
$50K
per unit
Investment range
$2.20M–$51.97M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
2%+of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus DelphiAmadeus
Mandatoryi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc and other
Amadeus HospitalityAmadeus
Mandatory455 to $720 per month ($5,460 to $8,640 per year). These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality,
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, the D
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
e ability to pay for hotel charges using credit cards, debit cards, and certain third- party digital payment apps and other online services that we approve, such as Google Pay and Apple Pay (“Digital
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
ystem, which provides guests with the ability to pay for hotel charges using credit cards, debit cards, and digital payment apps and other online services that we approve, such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
19 requirements the franchisor states in this filing, each in its own words; 7 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
HSM has various discount agreements with manufacturers and suppliers, under which it receives rebates and allowances based on the total volume of sales purchased from the manufacturer.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use a product, or a particular brand or model, that has not been specified as having met our standards, or if you want to purchase from an unapproved supplier an item that must be purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We will administer a quality assurance program for the System that may include conducting pre-opening and periodic inspections of the Hotel and guest satisfaction surveys and audits to ensure compliance with the Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You may not start construction until you receive our approval.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register, own, or maintain any Sites that relate to the Network, or the Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors guest reward programs and any successor programs.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must install our approved Digital Payment system, which provides guests with the ability to pay for hotel charges using credit cards, debit cards, and digital payment apps and other online services that we approve, such as Google Pay and Apple Pay (“Digital Payments”).
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must comply with our Standards regarding the purchase of products and services for use at and for your Hotel, including furniture, fixtures, equipment, amenities, food and beverages, operating supplies, consumable inventories, merchandise to be used at and/or sold from the Hotel, signs and graphics, uniforms…
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
Computer System You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 5
These could include additional training for you and your employees, assistance in recruiting various types of employees, and other services and programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
See Notes 3 and 4. Conferences and Training Brand Conference Currently, $2,500 per Before Your general manager and director of attendee. attendance. sales (or equivalent) must attend the Brand conference, usually held annually.
The filing answers no to 7 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Item 6
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Outset Collection by Hilton
Outset Collection by Hilton's 2026 FDD covers 2 franchised lodging locations headquartered in Virginia. The royalty is 2% on a 23-year initial term, and the FDD makes no financial performance representation. Five systems are already required — the densest tech requirement in this batch.
Who controls software purchasing
Item 2 names President and Chief Executive Officer Christopher J. Nassetta, Chief Financial Officer and Executive Vice President Kevin J. Jacobs, Executive Vice President and General Counsel Caroline Krass, President of Global Brands and Commercial Services Christopher Silcock, and Chief Development Officer and Executive Vice President Christian Charnaux — all at the Hilton parent level, which sets the required tech stack for the brand's 2 locations.
Tech named in the FDD, and what is actually required
Item 11 requires Adyen for payments, Amadeus Delphi and Amadeus Hospitality for reservations, and MeetingBroker for group sales. Item 8 separately requires Delphi (Amadeus Hospitality). Amadeus, Apple Pay and CoStar are named in Items 3 and 5; none of the three is a requirement.
Procurement, renewals, and timing
Item 8 uses specifications only: franchisees may generally buy from any supplier meeting Hilton's standards, though the franchisor may require approved suppliers or specific brands for certain items, including exterior signage and specific computer systems, and franchisees may propose alternate suppliers for approval. Outset Collection is part of Hilton, alongside sibling brands DoubleTree by Hilton, Homewood Suites by Hilton, Tempo by Hilton, LXR Hotels & Resorts, Motto by Hilton and Hampton Inn by Hilton. The initial term is 23 years, and Item 17 governs renewal, transfer and termination terms.
How to read the Outset Collection by Hilton FDD
The Outset Collection by Hilton FDD was filed with state franchise regulators in 2026. The embedded PDF viewer below carries Items 3, 5, 8 and 11 in full. Talk to FranCloud for a ranked list of franchise systems that fit your product.
Questions vendors ask
Outset Collection by Hilton, answered from the filing
Item 2 names President and CEO Christopher J. Nassetta and CFO/EVP Kevin J. Jacobs at the Hilton parent level, alongside President of Global Brands and Commercial Services Christopher Silcock — the buying center for a brand that already mandates five systems.
Item 11 requires Adyen for payments, Amadeus Delphi and Amadeus Hospitality for reservations, and MeetingBroker; Item 8 separately requires Delphi (Amadeus Hospitality). Amadeus, Apple Pay and CoStar are named in Items 3 and 5 without being required.
Outset Collection by Hilton operates 2 franchised locations, per the 2026 FDD.
Item 8 uses specifications only: franchisees may buy from any supplier that meets Hilton's standards, though the franchisor may require approved suppliers or specific brands for certain items, and franchisees may propose alternate suppliers for approval.
The initial term is 23 years — long enough that the mandated Adyen, Amadeus and MeetingBroker contracts set at signing are likely to run for the life of most agreements barring a brand-wide systems change. Item 17 governs renewal, transfer and termination terms.
The Outset Collection by Hilton FDD was filed with state franchise regulators in 2026. The embedded PDF viewer below carries Items 3, 5, 8 and 11 in full.
Source
Read the filing itself
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FDD alert
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Operator footprint
Outset Collection by Hilton’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Outset Collection by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.