Amadeus Delphi
Mandatoryternet Access you must have certain hardware, software, an internet access circuit, and internet service. In addition, you must have the Connected Room system, the GRO system, the Delphi.fdc system, a
From the filings
+3.704% units YoYHQ-led decisions
Canopy by Hilton
LodgingSoftware purchasing decisions for Canopy by Hilton are controlled at the corporate level by Hilton's executive team, led by President and CEO Christopher J. Nassetta. The brand mandates a tightly integrated Hilton tech stack including HPMS, OnQ, and Adyen across its 28 franchised locations. This creates a single, high-level procurement target for vendors whose solutions can complement or integrate with the existing mandated ecosystem.
For software vendors selling into US franchise brands.
Live signals
Total units
28
28 franchised
Unit growth YoY
+3.704%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
—
national + local
Initial fee
$85K
per unit
Investment range
$57.44M–$128.33M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
5%+of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
3 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus Hospitality
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)
Mandatorywhich we may periodically change. Currently, we require you to acquire and install the hardware and software for our required OnQ system, Guest Internet Access system, GRO System, Delphi system, Conne
Adyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
Amadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple Pay
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStar
fed and pending before 13 2026 US CANOPY the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google Pay
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
MeetingBroker
ur Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc and other group booking systems. MeetingBroker is als
Yahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
18 requirements the franchisor states in this filing, each in its own words; 9 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1146094244Item 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244 (for clarity this excludes royalty and program fees, pass-through…
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may derive revenue from suppliers as described in this Item 8.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 16
There is no limit on our right to make changes to the System, the Brand Standards or the Restaurant Brand Guidelines.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, "Sites"), relating to the Network, the System, or your Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors Worldwide guest reward programs or any successor programs.
Operations
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
5.1.6 purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems that we designate for the System or any portion of the System based on our assessment of the long-term best interests of System Hotels…
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may also charge for training materials.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 9 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Must the franchisee participate in a gift card program?Item 11
- Must employees wear uniforms specified by the franchisor?Item 8
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Canopy by Hilton
Canopy by Hilton is a boutique lodging brand with a small but growing footprint of 28 franchised locations. For software vendors, the opportunity is not in scale but in the brand's position within the Hilton enterprise ecosystem. The brand's year-over-year unit growth of 3.7% signals measured expansion, meaning each new property opening is a potential window for technology evaluation. The average unit volume (AUV) is not disclosed in the most recent FDD. The franchise agreement carries a 5.0% royalty and a long 23-year initial term, indicating stable, long-term operator relationships.
Who controls software purchasing
Software purchasing authority for Canopy by Hilton sits firmly at the corporate level. The FDD lists Christopher J. Nassetta as Chief Executive Officer and President, and Christopher Silcock as President, Global Brands and Commercial Services. These executives, along with Chief Financial Officer Kevin J. Jacobs and General Counsel Caroline Krass, form the buying center that governs technology mandates across the Hilton portfolio. For a vendor, the path to adoption runs through Hilton's corporate commercial and brand leadership, not through individual franchisees. The chief development officer, Christian Charnaux, may also influence technology decisions tied to new property openings.
Mandated and current tech stack
The FDD reveals a comprehensive mandated technology stack. The Hilton Property Management System (HPMS) and OnQ suite—including OnQ Rate & Inventory—form the operational core. Payment processing is locked to Adyen. Guest-facing technology includes the Digital Key system, the Hilton Honors App, and the Property Engagement Platform (PEP). GRO is also listed as a mandated system. This tightly controlled environment means any vendor must either integrate seamlessly with these existing systems or offer a solution that Hilton's leadership deems essential enough to add to the mandate.
Procurement, renewals, and timing
Specific procurement procedures from Item 8 and renewal or renegotiation signals from Item 17 were not extracted in our corpus. However, the extensive list of mandated systems strongly implies a designated-supplier model where Hilton negotiates and selects technology at the brand level. The 23-year franchise term suggests that major technology shifts are not frequent, but the 3.7% unit growth rate provides a recurring, albeit small, stream of new-implementation opportunities. Vendors should monitor Hilton's development pipeline for Canopy by Hilton as the most likely trigger for new software evaluations.
How to read the Canopy by Hilton FDD
The 2026 Franchise Disclosure Document provides the foundational data for any vendor's go-to-market strategy. It confirms the 28-unit footprint, the centralized decision-making authority under Hilton's named executives, and the specific mandated technology vendors. The document is embedded below for your review. Use it to validate the installed base and identify the precise language around technology requirements before crafting your pitch. For a ranked target list of franchise brands matched to your software category, talk to FranCloud.
Questions vendors ask
Canopy by Hilton, answered from the filing
Decisions are centralized under Hilton's executive leadership. Key buyers include Christopher J. Nassetta (CEO) and Christopher Silcock (President, Global Brands and Commercial Services), who oversee brand and commercial technology strategy.
The FDD mandates Adyen for payment processing, Digital Key, GRO, the Hilton Honors App, Hilton Property Management System (HPMS), OnQ, OnQ Rate & Inventory, and the Property Engagement Platform (PEP).
There are 28 franchised locations, all of which are franchised. The number of company-owned units was not disclosed in the most recent FDD.
The procurement model details are not extracted in our corpus from the FDD's Item 8. The heavy mandate of specific Hilton systems suggests a designated-supplier model controlled at the brand level.
Specific renewal or contract window signals were not extracted from Item 17. With a 23-year initial term and 3.7% recent unit growth, watch for new property openings as potential trigger events for technology evaluation.
The FDD was filed with state franchise regulators in 2026. You can read the full document directly in the embedded PDF viewer below.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Canopy by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Canopy by Hilton’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Canopy by Hilton
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.