From the filings

+3.704% franchised outlets YoYHQ-led decisions

Canopy by Hilton

Lodging

Canopy by Hilton runs 28 franchised hotels inside Hilton's corporate structure, which mandates four named systems including Amadeus Delphi and MeetingBroker. Software purchasing decisions run through Hilton's HQ leadership rather than individual hotel owners.

For software vendors selling into US franchise brands.

Live signals

Total units
28
28 franchised
Franchised outlet growth
+3.704%
Item 20, last two year-ends
AUV
—
Item 19
Royalty
5% component; full terms unconfirmed
percentage component
Ad fund
—
percentage component
Initial fee
$85K
per unit
Investment range
$57.44M–$128.33M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing

Ordinary royalty terms

5% component; full terms unconfirmed

Complete royalty terms are not confirmed for the selected filing.

Mandated & recommended tech

The systems vendors compete with

Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.

AdyenAdyen
PaymentsItem 11

Hilton’s Advance Purchase Program provides guests with the ability to pay for hotel reservations in advance in exchange for receiving a discounted room rate. You may but are not required to participate in this optional program. Currently, we charge a fee of 4.5% of the advance payments received (“Advance Purchase Fee”). Guests typically make advance payments using their credit or debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third-party apps/payment providers may change over time. If you choose to participate in the Advance Purchase Program you will be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”) and a Refund Authorization with us. Adyen provides electronic payment processing services for this program. Currently, you do not have to pay any additional fees to us or to Adyen to enroll in the digital payments option and the Advance Purchase Fee will be waived. However, Adyen may charge certain transaction, processing, or service fees that apply to your account. If you wish to participate in the Advance Purchase Program, we will provide complete details on request. We may modify this program and make this program or some of its components mandatory in the future.

AmadeusAmadeus
BookingItem 3

On June 7, 2024, a substantially similar lawsuit captioned Steven Shattuck v. SAS Institute Inc., Civil Case No. 4:24-cv-03424, was filed in the Northern District of California. The Shattuck case was consolidated with Dai, and on July 15, 2024, a consolidated amended complaint was filed. The hotel defendants filed a motion to dismiss on August 29, 2024. On July 18, 2025, the Court granted the hotel defendants’ motion to dismiss with leave to amend. Plaintiffs filed an amended complaint on August 25, 2025. The hotel defendants filed a motion to dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.A., et. al. (N.D. Ill.), Civil No. 1:24-civil-01783 (Class Action). On March 1, 2024, plaintiff filed a class action lawsuit against Amadeus IT Group, S.A., Amadeus Hospitality Americas, Inc., and several hotel companies including Hilton Worldwide. Plaintiff alleges that the defendants violated the Sherman Act by agreeing to exchange certain data through Amadeus, thereby allegedly allowing the hotel defendants to set higher room rates at luxury hotels in certain markets. On March 25, 2024, Hilton Domestic Operating Company, Inc. was substituted as a defendant in place of Hilton Worldwide. On March 31, 2025, the Court granted the hotel defendants' motion to dismiss finding that Plaintiff failed to allege viable antitrust claims based on information sharing. On April 28, 2025, Plaintiff filed a third Amended Complaint. The hotel defendants filed a motion to dismiss which has been fully briefed and pending before

Amadeus DelphiAmadeus
Industry softwareItem 8

You must use our required business computer systems, which we may periodically change. Currently, we require you to use OnQ, which connects System Hotels to Hilton’s reservation offices and travel planners worldwide. For OnQ you must have certain hardware, software, installation, and support. We also require you to use our required Guest Internet Access System. For Guest Internet Access you must have certain hardware, software, an internet access circuit, and internet service. In addition, you must have the Connected Room system, the GRO system, the Delphi.fdc system, a Digital Floor Plan, and Digital Key system that meet our Standards and specifications. All of these components must be acquired from either HSS or preferred providers, or may be acquired from other (non-preferred) vendors, depending on the specific product or service and the individual circumstances of your Hotel. We will provide you with our Standards and specifications as appropriate, but we do not issue Standards or technical specifications that are proprietary or confidential without protections in place that we deem sufficient (such as vendor confidentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and if your system uses the PEP property management system, the PEP local exchange gateway (LEG) device. See Items 5, 6, and 11 for details. In the future, any of the products or services may be manufactured or provided by an approved supplier who is also our client or supplier. See Item 8 above regarding HSS and other affiliate revenues related to the required business computer systems.

Amadeus HospitalityAmadeus
Industry softwareItem 5

GRO System. You must install our required Global Revenue Optimization (“GRO”) system. The GRO system is an online application that utilizes third-party software to provide pricing recommendations for your Hotel based on data analytics and forecasting. You are not required to adopt the pricing recommendations provided by GRO. The initial set-up costs of this system that are paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality. You must pay the initial set-up costs of this system to the vendor. See Item 11 for details. Connected Room System. You must install our “Connected Room” system, which provides an assortment of streaming apps and allows guests to control their guest room television using the Hilton Honors App. Currently, there are no initial set up costs that are payable to us or our

Apple PayApple
PaymentsItem 11

Hilton’s Advance Purchase Program provides guests with the ability to pay for hotel reservations in advance in exchange for receiving a discounted room rate. You may but are not required to participate in this optional program. Currently, we charge a fee of 4.5% of the advance payments received (“Advance Purchase Fee”). Guests typically make advance payments using their credit or debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third-party apps/payment providers may change over time. If you choose to participate in the Advance Purchase Program you will be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”) and a Refund Authorization with us. Adyen provides electronic payment processing services for this program. Currently, you do not have to pay any additional fees to us or to Adyen to enroll in the digital payments option and the Advance Purchase Fee will be waived. However, Adyen may charge certain transaction, processing, or service fees that apply to your account. If you wish to participate in the Advance Purchase Program, we will provide complete details on request. We may modify this program and make this program or some of its components mandatory in the future.

CoStarCoStar
Industry softwareItem 3

On March 1, 2024, plaintiff filed a class action lawsuit against Amadeus IT Group, S.A., Amadeus Hospitality Americas, Inc., and several hotel companies including Hilton Worldwide. Plaintiff alleges that the defendants violated the Sherman Act by agreeing to exchange certain data through Amadeus, thereby allegedly allowing the hotel defendants to set higher room rates at luxury hotels in certain markets. On March 25, 2024, Hilton Domestic Operating Company, Inc. was substituted as a defendant in place of Hilton Worldwide. On March 31, 2025, the Court granted the hotel defendants' motion to dismiss finding that Plaintiff failed to allege viable antitrust claims based on information sharing. On April 28, 2025, Plaintiff filed a third Amended Complaint. The hotel defendants filed a motion to dismiss which has been fully briefed and pending before 13 2026 US CANOPY the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc., et. al. (W.D. Wash.), Civil No. 2:24-cv-00229 (Class Action). On February 20, 2024, plaintiffs filed a class action lawsuit against the CoStar Group, Inc. and its subsidiary STR, Inc., together with several hotel companies including Hilton Worldwide. Plaintiffs allege that the defendants violated the Sherman Act by exchanging competitive data through Smith Travel Research (STR), owned by the CoStar and STR defendants, which allegedly resulted in higher room rates at luxury hotels in certain markets. On April 16, 2024, Hilton Domestic Operating Company Inc. was substituted as a defendant in place of Hilton Worldwide. On August 29, 2025, the Court granted the hotel defendants’ motion to dismiss, with leave to amend. Plaintiffs filed an amended complaint on September 29, 2025. The hotel defendants filed a motion to dismiss which has been fully briefed and pending before the court since January 6, 2026. Hilton Domestic Operating Company intends to vigorously defend its interests in this matter.

Delphi (Amadeus Hospitality)Amadeus
BookingItem 5

19 2026 US CANOPY 3. You must use our required business computer systems, which we may periodically change. Currently, we require you to acquire and install the hardware and software for our required OnQ system, Guest Internet Access system, GRO System, Delphi system, Connected Room system, Digital Floor Plan, Digital Key system, and the Hilton Opening Transition Tool. You must pay our affiliate, HSS, certain initial set up fees for some of these systems but not all of them, as described below.

Google PayGoogle
PaymentsItem 11

Hilton’s Advance Purchase Program provides guests with the ability to pay for hotel reservations in advance in exchange for receiving a discounted room rate. You may but are not required to participate in this optional program. Currently, we charge a fee of 4.5% of the advance payments received (“Advance Purchase Fee”). Guests typically make advance payments using their credit or debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third-party apps/payment providers may change over time. If you choose to participate in the Advance Purchase Program you will be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”) and a Refund Authorization with us. Adyen provides electronic payment processing services for this program. Currently, you do not have to pay any additional fees to us or to Adyen to enroll in the digital payments option and the Advance Purchase Fee will be waived. However, Adyen may charge certain transaction, processing, or service fees that apply to your account. If you wish to participate in the Advance Purchase Program, we will provide complete details on request. We may modify this program and make this program or some of its components mandatory in the future.

HotelKeyHotelKey
Industry softwareItem 5

You may acquire the hardware from our affiliate, HSS, or its preferred providers, or you may purchase or lease it from other (non-preferred) third-party vendors. You must acquire the OnQ software components from HSS or our designated vendors because certain elements are proprietary. The property management system component within the OnQ system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a third- party technology company. Certain elements of HPMS are proprietary to Hilton. If you purchase the standard OnQ package from HSS, we estimate that it will cost within the range shown here for our prototype size of hotel shown in Item 7. This includes hardware, software, installation and certain other costs and fees, and is based on the size of the Hotel and number of workstations. We are not able to determine a separate market price for the OnQ system because there is no third-party market for OnQ in its entirety. See Item 11 for details.

MeetingBrokerMeetingBroker
Industry softwareItem 11

You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality, in a configuration we approve. The set-up costs of this system are between $990 and $41,000. Additional set-up costs may apply, depending on the implementation approach you choose and the specific needs of your Hotel. You will pay the set-up costs to the vendor directly. You must also pay annual license fees and maintenance costs of $858 per user per year. You will pay all Delphi system fees to HSS, which are passed through to the vendor. The optional on- property license fee includes a mark-up of up to 12%, which we keep to help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc and other group booking systems. MeetingBroker is also powered by Amadeus Hospitality. There are no separate fees for the MeetingBroker lead distribution platform, although you may be required to sign a separate license agreement with Amadeus Hospitality to use it. We are not obligated to provide any maintenance or updates for either of these systems. You must maintain and update them at your cost to remain in compliance with the Standards. There are no limits on the frequency or cost of this obligation. We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data). There are no contractual limitations on our right to access this information.

YahooYahoo
MarketingItem 2

11 2026 US CANOPY Director: Marissa A. Mayer Ms. Mayer has served as a Director of Hilton Worldwide since May 2025. She has served as the CEO and Founder of Dazzle AI Inc. since October 2025. Before that time, she served as CEO and Founder of Sunshine Products from March 2018 to October 2025. She has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from July 2012 to June 2017. Director: Elizabeth A. Smith Ms. Smith has served as a director of Hilton Worldwide since December 2013. She has been a member of the board of directors of Bloomin’ Brands, Inc. since November 2009 and previously served as its Executive Chairman from April 2019 to February 2020, its Chairman from January 2012 to April 2019, and its Chief Executive Officer from November 2009 to April 2019.

Franchisor behaviours

What the franchisor requires

20 requirements the franchisor states in this filing, each in its own words; 9 explicit no's; 5 questions the text does not settle, which is not a no.

Accounting

Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?

Yes

Item 11

We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).

Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?

Yes

Franchise agreement

At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.

How the franchisor buys

Is the franchisor or an affiliate itself a supplier of required products, services or systems?

Yes

Item 8

Our affiliate, Hilton JV Acquisition LLC, currently holds a non-controlling equity interest in Groups360 LLC (“Groups360”), which is a third-party vendor that provides lead generation, advisory, and marketing services to the hotel industry (including us, our System hotels, and competitors) for group and event business.

Does the franchisor reserve the right to change designated suppliers or systems at any time?

Yes

Franchise agreement

We may modify, remove, or replace the Chain Code for the Brand at any time in our discretion.

How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?

1146094244

Item 8

For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244 (for clarity this excludes royalty and program fees, pass-through…

Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?

Yes

Item 8

We and our affiliates may derive revenue from suppliers as described in this Item 8.

Can a franchisee propose a new supplier for the franchisor's approval?

Yes

Item 8

an approved supplier, then you can submit a written request for us to approve the product or supplier.

Communications

Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?

Yes

Item 17

notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…

Data and IT

Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?

Yes

Franchise agreement

comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information

Franchise management

Must the franchisee participate in a customer-satisfaction or net-promoter survey program?

Yes

Franchise agreement

participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.

Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?

Yes

Item 11

Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.

Can the franchisor change the operations manual and brand standards unilaterally?

Yes

Item 16

There is no limit on our right to make changes to the System, the Brand Standards or the Restaurant Brand Guidelines.

Marketing

Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?

Yes

Item 11

You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, "Sites"), relating to the Network, the System, or your Hotel, or that include the Marks.

Must the franchisee participate in a customer loyalty or rewards program?

Yes

Item 16

You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors Worldwide guest reward programs or any successor programs.

Operations

Must equipment be purchased from designated or approved suppliers?

Yes

Franchise agreement

5.1.6 purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems that we designate for the System or any portion of the System based on our assessment of the long-term best interests of System Hotels…

Payments

Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?

Yes

Franchise agreement

8.2.3 We may require you to transmit the Monthly Fees and all other payments required under this Agreement by wire transfer or other form of electronic funds transfer and to provide the standard schedule in electronic form.

Point of sale

Does the franchisor have independent access to the data in the franchisee's POS or computer system?

Yes

Item 11

We will have independent access to the information that will be generated by or stored in the OnQ system.

Sales and CRM

Must the franchisee use a CRM system designated or approved by the franchisor?

Yes

Item 11

You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).

Training

Can the franchisor charge the franchisee for additional, refresher or remedial training?

Yes

Item 11

We may also charge for training materials.

Is attendance at an annual convention or conference mandatory for the franchisee?

Yes

Item 11

We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.

The filing answers no to 9 questions
  • Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
  • Is there a franchisee advisory council, association or committee?Item 11
  • Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
  • Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
  • Must the franchisee buy products from a designated distributor?
  • Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
  • Must the franchisee participate in a gift card program?Item 11
  • Must employees wear uniforms specified by the franchisor?Item 8
  • Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11

The vendor opportunity at Canopy by Hilton

Canopy by Hilton runs 28 franchised hotels, growing units 3.7% year over year, inside Hilton's broader portfolio alongside DoubleTree by Hilton, Homewood Suites by Hilton, Tempo by Hilton, Outset Collection by Hilton, LXR Hotels & Resorts and Motto by Hilton. Item 19 makes no financial performance representation, and the 23-year initial term is one of the longest in this dataset.

Who controls software purchasing

Hilton's corporate leadership drives technology decisions for Canopy by Hilton. CEO and President Christopher J. Nassetta, CFO Kevin J. Jacobs, and Chief Development Officer Christian Charnaux are the named executives most relevant to brand-wide technology and development contracts; EVP and General Counsel Caroline Krass and President of Global Brands Christopher Silcock round out the leadership team.

Tech named in the FDD, and what is actually required

Four systems are mandated: Amadeus Delphi and Amadeus Hospitality under Item 11, Delphi (Amadeus Hospitality) under Item 8, and MeetingBroker under Item 11 — all obligations franchisees must meet. Adyen, Amadeus, Apple Pay and CoStar are named in the filing but not required.

Procurement, renewals, and timing

Item 8 splits procurement into two tiers: signage, trademarked items, certain consultants and specific computer systems must come from approved or licensed suppliers, while other purchases can come from any source that meets Hilton's Standards. Franchisees may propose a new supplier for approval. The 23-year initial term means renewal-driven technology refreshes are infrequent — new-build openings are the steadier source of contract timing.

How to read the Canopy by Hilton FDD

The filing embedded below was filed with state franchise regulators in 2026. Talk to FranCloud for a ranked target list of franchise systems like this one.

Ordinary royalty terms

Complete royalty terms are not confirmed.

Questions vendors ask

Canopy by Hilton, answered from the filing

Hilton's corporate leadership sets the technology mandate for Canopy by Hilton — CEO and President Christopher J. Nassetta, CFO Kevin J. Jacobs, and Chief Development Officer Christian Charnaux are the named executives closest to brand-wide technology and development decisions.
Amadeus Delphi, Amadeus Hospitality, Delphi (Amadeus Hospitality) and MeetingBroker are all mandated — franchisees are obliged to use them. Adyen, Amadeus, Apple Pay and CoStar are named in the filing without being required.
28 franchised hotels, growing 3.7% year over year, inside Hilton's broader lodging portfolio alongside DoubleTree and Homewood Suites.
Item 8 runs an approved-supplier list: signage, trademarked goods, certain consultants and specific computer systems must come from approved or licensed suppliers, while others can come from any source meeting Hilton's standards. Franchisees may propose a supplier for approval.
The initial franchise term runs 23 years, one of the longest in this dataset, so renewal-driven tech refreshes are rare; new-build openings, tracking the brand's 3.7% unit growth, are the steadier trigger.
The filing is embedded below. It was filed with state franchise regulators in 2026.
Source

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Canopy by Hilton2026 FDDView only

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The brands you can actually sell into, from the filings.

Operator footprint

Canopy by Hilton’s FDD on file does not disclose a franchisee directory.

Ownership

The portfolio behind Canopy by Hilton

Ownership: Hilton.

Related Lodging brands

Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.