AdyenAdyen
Mandatorys or other consideration from Adyen. As of the date of this Disclosure Document, Adyen’s transactions fees are up to $175 per month ($2,100 per year). In the future we may replace Adyen and add additi
From the filings
HQ-led decisions
LivSmart Studios by Hilton
LodgingSoftware purchasing at LivSmart Studios by Hilton runs through corporate: Item 11 obliges every franchisee to run Adyen for payments and Amadeus Hospitality's Delphi platform for sales and catering, with MeetingBroker required alongside them. The brand is one of six sibling flags under Hilton, with 2 franchised units on a 2026 FDD and no financial performance representation.
For software vendors selling into US franchise brands.
Live signals
Total units
2
2 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
2.5%
national + local
Initial fee
$100K
per unit
Investment range
$16.30M–$24.05M
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
3 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus DelphiAmadeus
Mandatoryed vendor, which is paid to us and currently costs between $529 and $815 per month ($6,348 to $9,780 per year). These costs are normally not refundable. Delphi System You must use Delphi.fdc, a cloud-
Amadeus HospitalityAmadeus
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, the D
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
e ability to pay for hotel charges using credit cards, debit cards, and certain third- party digital payment apps and other online services that we approve, such as Google Pay and Apple Pay (“Digital
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
ystem, which provides guests with the ability to pay for hotel charges using credit cards, debit cards, and digital payment apps and other online services that we approve, such as Google Pay and Apple
HotelKeyHotelKey
e Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”) or by another name. We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 7 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Currently, HSM is one of our pre-approved procurement agencies that you may choose to acquire the Brand Package for your Hotel.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
In addition, HSM may receive administrative fees, rebates, and/or allowances from manufacturers or suppliers of Brand Package items as described in this Item 8.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use a product, or a particular brand or model, that has not been specified as having met our standards, or if you want to purchase from an unapproved supplier an item that must be purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, improved prices and other factors.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, "Sites"), relating to the Network, the System, or your Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors Worldwide guest reward programs or any successor programs.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must select one of our pre-approved Brand Packages for your Hotel and acquire it from 1 of our pre-approved procurement agencies.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must select one of our Brand Packages for your Hotel and acquire it from one of our pre-approved procurement agencies.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must install our approved Digital Payment system, which provides guests with the ability to pay for hotel charges using credit cards, debit cards, and digital payment apps and other online services that we approve, such as Google Pay and Apple Pay (“Digital Payments”).
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
We may require you to transmit the Monthly Fees and all other payments required under this Agreement by wire transfer or other form of electronic funds transfer and to provide the standard schedule in electronic form.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information that will be generated by or stored in the OnQ system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 5
We may charge you for the training services and materials, including any Pre- Opening Training Resources.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 7 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee participate in a gift card program?Item 11
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at LivSmart Studios by Hilton LivSmart Studios by Hilton is a young flag in the Hilton family, with 2 franchised units on its 2026 FDD. Sibling brands include DoubleTree, Homewood Suites, Tempo, Outset Collection, LXR Hotels & Resorts, and Motto. The FDD makes no financial performance representation.
Who controls software purchasing Item 2 names Hilton's corporate officers: CEO and President Christopher J. Nassetta, CFO and EVP Kevin J. Jacobs, EVP and General Counsel Caroline Krass, President of Global Brands and Commercial Services Christopher Silcock, and Chief Development Officer Christian Charnaux.
Tech named in the FDD, and what is actually required Item 11 makes Adyen mandatory for payments and MeetingBroker mandatory for group and meeting bookings. Amadeus Hospitality's Delphi platform is mandated as well, named across Items 5, 8, and 11. Amadeus, Apple Pay, and CoStar appear in the filing without a purchase obligation.
Procurement, renewals, and timing Item 8 designates suppliers only: franchisees choose from pre-approved Brand Packages sourced through pre-approved procurement agencies, and items like signage, trademarked goods, and business computer systems must come from designated suppliers. Other items can be sourced from any vendor meeting specifications, and franchisees may propose an alternate supplier. The initial term is 22 years, and the Franchise Agreement gives no right to renew or extend.
How to read the LivSmart Studios by Hilton FDD The full 2026 disclosure document is embedded below via the PDF viewer, filed with state franchise regulators. For a ranked list of franchise systems that fit your product better than this one, talk to FranCloud.
Questions vendors ask
LivSmart Studios by Hilton, answered from the filing
Corporate sets the technology floor: Item 11 mandates Adyen and the Amadeus Hospitality Delphi platform. Above that, Item 2 names Hilton's executive team — CEO Christopher J. Nassetta, CFO Kevin J. Jacobs, and Chief Development Officer Christian Charnaux — as the brand's decision-makers.
Item 11 requires Adyen for payments, MeetingBroker for group bookings, and Amadeus Hospitality's Delphi sales-and-catering platform, which the filing also lists under Items 5 and 8. Amadeus, Apple Pay, and CoStar are named in the filing without a purchase obligation.
2 total units, both franchised, in the lodging segment, per the 2026 FDD.
Item 8 designates suppliers only: franchisees must buy a pre-approved Brand Package from a pre-approved procurement agency, and items such as signage, trademarked goods, and business computer systems from designated suppliers. Other purchases are open to any source meeting specifications, and franchisees may propose a supplier for approval.
The initial term runs 22 years, and the Franchise Agreement carries no right to renew or extend — so the tech stack set at signing, Adyen, Delphi, and MeetingBroker, is likely to hold for the full term.
The embedded PDF viewer below carries the full document, filed with state franchise regulators in 2026.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment LivSmart Studios by Hilton files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
LivSmart Studios by Hilton’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind LivSmart Studios by Hilton
holding_vehicle of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.