Amadeus DelphiAmadeus
Mandatoryand currently costs between $574 and $873 per month ($6,888 to $10,476 per year). These costs are normally not refundable. 51 2026 US HILTON GARDEN INN Delphi System You must use Delphi.fdc, a cloud-b
From the filings
+1.2% units YoYHQ-led decisions
Hilton Garden Inn
LodgingHilton Garden Inn controls software purchasing from headquarters: every hotel must run Hilton's required OnQ business computer system, subscribe to the StayConnected guest-internet program, and use the Digital Key system through the Hilton Honors App. The system spans 759 units, all of them franchised.
For software vendors selling into US franchise brands.
Live signals
Total units
759
759 franchised
Unit growth YoY
+1.2%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5.5%
of gross sales
Ad fund
4%
national + local
Initial fee
$100K
per unit
Investment range
$25.50M–$37.35M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus HospitalityAmadeus
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)Amadeus
Mandatorydentiality agreements). At certain times there might be only one approved or preferred vendor for certain hardware components or software applications, such as the GRO system, the Delphi system, and i
MeetingBrokerMeetingBroker
Mandatoryto help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead di
AdyenAdyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
AmadeusAmadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple PayApple
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStarCoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google PayGoogle
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKeyHotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
YahooYahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
Franchisor behaviours
What the franchisor requires
19 requirements the franchisor states in this filing, each in its own words; 9 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
At a minimum, by the fifteenth (15th) day of each month, you will submit to us the Operational Information for the previous month, and reflecting the computation of the amounts then due under Section 8, in the form, manner and time frame we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
HSM, a wholly-owned subsidiary of Hilton, negotiates with third-party manufacturers and suppliers for the distribution of hotel furniture, furnishings, fixtures, finishes, equipment and supplies, certain food and beverage supplies, and certain hotel services.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1146094244Item 8
For the fiscal year ended December 31, 2025, Hilton and its other affiliates (including Hilton Honors Worldwide) had revenues from sales of goods, services, computer systems and/or supplies to franchisees of Hilton’s subsidiaries of $1,146,094,244
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
For the fiscal year ended December 31, 2025, HSM had revenues of $54,141,339 in administrative fees on purchases made by franchisees of all of our brands.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
purchased from an approved supplier, then you can submit a written request for us to approve the product or supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of your right to use the Marks, the Trade Name, and any telephone number…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
comply with all Standards that relate to Privacy Laws and the privacy and security of Personal Information
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participate in and pay all charges in connection with all required System guest complaint resolution programs, which programs may include chargebacks to the Hotel for guest refunds or credits and all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Under this program, we conduct periodic inspections of the Hotel and guest satisfaction surveys, audits, and assessments, to ensure your Hotel’s compliance with PIP requirements, cycled renovation requirements, and overall System Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may periodically modify and update Standards to reflect operational requirements, advances in technology, improved methods of manufacture, new materials structures and decor, new products, 39 2026 US HILTON GARDEN INN improved prices and other factors.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not register, own, or maintain any internet domain names, World Wide Web or other electronic communications sites, including mobile applications (each, a “Site” and collectively, 59 2026 US HILTON GARDEN INN "Sites"), relating to the Network, the System, or your Hotel, or that include the Marks.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in, and pay all charges related to, all guest frequency programs we or Hilton require, including the Hilton Honors guest reward programs or any successor programs.
Operations
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
5.1.6 purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems that we designate for the System or any portion of the System based on our assessment of the long-term best interests of System Hotels…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We can require you to transmit all payments required under the Franchise Agreement by wire transfer or other form of electronic funds transfer.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to your Hotel’s event sales information stored in these systems (including accounts, inventory, bookings and other data).
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use our required business computer system, which we may periodically change (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 5
These could include additional training for you and your employees, assistance in recruiting various types of employees, and other services and programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Brand Conference. We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference.
The filing answers no to 9 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Must the franchisee participate in a gift card program?Item 11
- Must employees wear uniforms specified by the franchisor?Item 1
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Hilton Garden Inn
Hilton Garden Inn operates 759 units, all of them franchised, in the lodging segment. Item 19 of the FDD includes a financial performance representation. Franchised outlets grew 1.2% year over year. Hilton Garden Inn is part of Hilton, alongside sibling brands DoubleTree by Hilton, Homewood Suites by Hilton, Tempo by Hilton, Outset Collection by Hilton, LXR Hotels & Resorts, and Motto by Hilton.
Who controls software purchasing
Every hotel must run Hilton's required business computer system, currently the OnQ system connecting hotels to Hilton's reservation offices and travel planners worldwide, using authorized OnQ hardware and software. Hotels must also subscribe to the StayConnected guest-internet program, use the Digital Key system through the Hilton Honors App, and license HPMS software from Hilton affiliate HSS, along with Windows Server and related client access licenses. Some hotels may be required to use the MeetingBroker lead-distribution platform, which can require a separate license agreement with Amadeus Hospitality. CEO Christopher J. Nassetta is the top named HQ contact for vendors.
Tech named in the FDD, and what is actually required
Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality, is required, as is the Global Revenue Optimization (GRO) system based on IDeaS. MeetingBroker, also powered by Amadeus Hospitality, may be required depending on a hotel's technology configuration.
Procurement, renewals, and timing
Item 8 runs on specifications only: hotels may generally purchase from any supplier that meets Hilton's Standards, with exceptions requiring a designated or approved vendor for signage, trademarked items, the Reservation Service, and business computer systems, and franchisees may propose an alternate supplier for approval. The initial franchise term runs 22 years for new construction and 10 to 20 years for conversions.
How to read the Hilton Garden Inn FDD
The embedded viewer below carries Hilton Garden Inn's 2026 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Hilton Garden Inn where the technology mandate and procurement structure line up with your product.
Questions vendors ask
Hilton Garden Inn, answered from the filing
Hilton designates the OnQ business computer system, StayConnected guest Wi-Fi, and Digital Key that every Hilton Garden Inn must run. CEO Christopher J. Nassetta is the top named HQ contact for vendors.
Hotels must run Hilton's required OnQ business computer system, subscribe to the StayConnected guest-internet program, use the Digital Key system through the Hilton Honors App, and license HPMS software from Hilton affiliate HSS. Hotels must also use Delphi.fdc, powered by Amadeus Hospitality, and the GRO revenue system based on IDeaS; MeetingBroker may be required depending on configuration.
759 total units, all franchised, in the lodging segment.
Item 8 runs on specifications only: hotels may generally buy from any supplier that meets Hilton's Standards, with exceptions requiring a designated or licensed vendor for signage, trademarked items, the Reservation Service, and business computer systems; franchisees may propose an alternate supplier for approval.
The initial franchise term runs 22 years for new construction and 10 to 20 years for conversions. Franchised outlets grew 1.2% year over year, a pace of steady expansion that opens new technology budgets as hotels join the system.
The embedded PDF viewer below carries Hilton Garden Inn's 2026 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Hilton Garden Inn files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Hilton Garden Inn’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Hilton Garden Inn
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.