Amadeus Delphi
Mandatoryand currently costs between $574 and $873 per month ($6,888 to $10,476 per year). These costs are normally not refundable. 51 2026 US HILTON GARDEN INN Delphi System You must use Delphi.fdc, a cloud-b
+1.2% units YoYHQ-led decisions
Hilton Garden Inn
LodgingSoftware purchasing at Hilton Garden Inn is controlled at the corporate level by Hilton's executive leadership, including President of Global Brands and Commercial Services Christopher Silcock. The brand mandates a tightly integrated tech stack featuring Amadeus Hospitality, Adyen, and the proprietary OnQ property management system. With 759 fully franchised locations, the addressable market for approved vendors is substantial but gated by strict corporate standards.
Live signals
Total units
759
759 franchised
Unit growth YoY
+1.2%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5.5%
of gross sales
Ad fund
4%
national + local
Initial fee
$100K
per unit
Investment range
$25.50M–$37.35M
all-in, Item 7
Procurement
Standards based
from the filing
Non-compete
3 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
3 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Amadeus Hospitality
Mandatoryare paid to HSS are shown in this table. See Item 11 for details. Delphi System. You must install our required “Delphi” system, which is a cloud-based sales and events system from Amadeus Hospitality.
Delphi (Amadeus Hospitality)
Mandatorywhich we may periodically change. Currently, we require you to acquire and install the hardware and software for our required OnQ system, Guest Internet Access system, GRO System, Delphi system, Conne
Adyen
ll be required to offer digital payments as an option to your guests. You must also open a merchant account and sign a Licensee Merchant Agreement with a third-party vendor called Adyen N.V. (“Adyen”)
Amadeus
dismiss which has been fully briefed and pending before the court since October 20, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Ryan Segal v. Amadeus IT Group, S.
Apple Pay
In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple Pay. The third
CoStar
as been fully briefed and pending before the court since August 27, 2025. Hilton Worldwide intends to vigorously defend its interests in this matter. Jeanette Portillo, et. al. v. CoStar Group, Inc.,
Google Pay
r debit cards. In 2024, we rolled out an enhancement to this program that permits guests to make payments with certain third-party digital payment apps and online services such as Google Pay and Apple
HotelKey
system is called the Hilton Property Management System ("HPMS”). HPMS may also be referred to as the Property Engagement Platform (“PEP®”). We developed HPMS in collaboration with HotelKey, Inc., a th
MeetingBroker
ur Hotel’s technology configuration, you may be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc and other group booking systems. MeetingBroker is als
Yahoo
e has served as a director on the boards of Starbucks since June 2025, AT&T since March 2024, and Walmart since June 2012. She previously served as CEO, President, and Director of Yahoo!, Inc. from Ju
The vendor opportunity at Hilton Garden Inn
Hilton Garden Inn presents a concentrated opportunity for software vendors targeting the upscale lodging segment. The brand operates 759 locations across the United States, all of which are franchised. With a year-over-year unit growth of 1.2%, the system is mature but stable, offering a significant installed base for compliance-driven or efficiency-focused technology. The brand operates under a 22-year initial franchise term with a 5.5% royalty fee, indicating long-term, stable franchisee relationships. Average unit volume is not disclosed in the most recent FDD.
Who controls software purchasing
Technology purchasing decisions for Hilton Garden Inn are firmly centralized at the corporate headquarters. The executive team listed in the 2026 FDD includes Christopher J. Nassetta (Chief Executive Officer and President), Kevin J. Jacobs (Chief Financial Officer and Executive Vice President), Caroline Krass (Executive Vice President, General Counsel), and critically for vendors, Christopher Silcock, who serves as President of Global Brands and Commercial Services. Christian Charnaux, Chief Development Officer, also holds an executive role. For a software vendor, the path to adoption runs through this corporate leadership group, not individual franchisees.
Mandated and current tech stack
The 2026 FDD reveals a deeply integrated and mandated technology environment. The brand requires franchisees to use Adyen for payment processing. The property management core is built on the proprietary OnQ platform, with both OnQ and OnQ Rate & Inventory listed as mandated systems. Amadeus Hospitality is also a required component, alongside Digital Key, GRO, the Hilton Honors App, and the overarching Hilton Property Management System (HPMS). This stack leaves little room for point-solution displacement but creates opportunities for vendors offering complementary capabilities that integrate with these mandated systems.
Procurement, renewals, and timing
Specific procurement procedures from Item 8 of the FDD are not available in our corpus, and the document does not provide an extract detailing designated versus approved supplier models. However, the extensive list of mandated systems strongly suggests a designated supplier framework controlled by the franchisor. Renewal and contract cycle signals from Item 17 are also not disclosed in the available extract. Given the 22-year initial term, vendors should anticipate long sales cycles and should time outreach around known corporate technology refresh cycles rather than franchisee-level renewals.
How to read the Hilton Garden Inn FDD
The Franchise Disclosure Document for Hilton Garden Inn was filed with state franchise regulators in 2026. This legal document provides the foundational data for understanding the franchise system's obligations, executive team, and mandated suppliers. The embedded viewer below contains the full FDD for your detailed review. For a ranked target list of franchise brands aligned with your software category, FranCloud can help prioritize your outreach.
Questions vendors ask
Hilton Garden Inn, answered from the filing
Key decision-makers include Christopher Silcock, President of Global Brands and Commercial Services, and the executive team led by CEO Christopher J. Nassetta. Purchasing is centralized at the corporate level.
The brand mandates Adyen for payments and the full OnQ suite (PMS, Rate & Inventory). Amadeus Hospitality, Digital Key, GRO, and the Hilton Honors App are also required systems.
There are 759 Hilton Garden Inn locations in the US, all of which are franchised. The brand shows a 1.2% year-over-year unit growth.
The procurement model is not detailed in the available FDD extract. Given the mandated tech stack, it likely operates on a designated or approved supplier basis controlled by the franchisor.
The initial franchise term is 22 years. Specific renewal or contract window signals are not disclosed in the available FDD extract, requiring direct corporate engagement for timing.
The FDD was filed with state franchise regulators in 2026. You can review the full document in the embedded PDF viewer below for detailed legal and operational disclosures.
Source
Read the filing itself
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View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Hilton Garden Inn files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Hilton Garden Inn’s FDD on file does not disclose a franchisee directory.
Ownership
The portfolio behind Hilton Garden Inn
strategic_multibrand of Hilton.
Sibling brands
Related Lodging brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.