From the filings
Software purchasing at Extended Stay America Suites is concentrated at headquarters: franchisees must use the franchisor's approved property management, revenue management, and centralized reservation systems, each currently sold through a single approved supplier. The system spans 427 total hotels, 120 of them franchised and 307 company-owned.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
10%of gross sales (FY2026)
15% reference
Franchisor behaviours
21 requirements the franchisor states in this filing, each in its own words; 8 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
Additionally, you must purchase or license and maintain our preferred property management, revenue management, and other technology systems we require, including any additions, enhancements, supplements, or variants that we develop during the Term (FA, Section 5.4; HTA, Section 1).
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
There are no contractual limits on our rights to obtain independent access to your databases (including the property management system described below).
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are the sole supplier for these services and we do not intend to approve any other suppliers for these services.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
9. May make changes to the System and the Standards, including material changes, additions, substitutions or deletions, at our sole discretion at any time and from time to time (FA, Section 7.1).
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
Franchisor and its Affiliates have the right to receive rebates, commissions, and other consideration from suppliers and third parties on account of their actual or prospective dealings with Franchisee and other franchisees and owners of Network Hotels.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
65Item 8
We estimate that the proportion of the purchases and leases that you will make in accordance with our standards and specifications (including from approved suppliers), compared to all purchases and leases that you will make, is 80%-90% in connection with establishing the Hotel, and 65%-75% in connection with…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
15 Extended Stay America Suites FDD (2026) (Column 1) (Column 2) (Column 3) (Column 4) Type of Fee Amount Due Date Remarks Supplier Review Fee Our costs to conduct Upon receipt of an Payable only if you ask us to the review. invoice but before we evaluate whether to approve or approve or disapprove disapprove a…
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to use any Supplies or an alternative supplier that we have not approved, then you must present the Supplies to us for our approval and provide us any information we request.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
notify the telephone company and all listing agencies and directory publishers including Internet domain name granting authorities, Internet service providers, global distribution systems, and web search engines of the termination or expiration of Franchisee’s right to use the Marks, the Brand, and any telephone…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee shall be solely responsible for compliance with any requirements of the Americans with Disabilities Act, Payment Card Industry Data Security Standards, state and federal privacy and data security legislation and Personal Identifiable Information laws or regulations.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Franchisee must participate in and pay all charges associated with all System guest complaint resolution programs that Franchisor requires.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor may physically and/or electronically enter and inspect the Hotel and operations, books, records, accounts, tax returns, systems, real or personal property related thereto at any time and from time to time, without notice to Franchisee, including without limitation to determine whether the Hotel is in…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 17
We may unilaterally change the Standards.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 1
The “Site” is the real property on which the Hotel is located or to be located, as approved by us.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee shall not use, own, register, apply, or otherwise take title to any corporate, legal, domain name, website, electronic communication sites including mobile applications, social media sites or the like (“Sites”).
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Franchisee must participate in and honor the terms and conditions of any loyalty, discount, amenity, service or promotional programs required by the Standards
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must use an approved supplier for these terminals and the credit card payment processing system at your Hotel.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You, or your Management Company, must also retain a General Manager to manage the daily operations of your Hotel.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
There are no contractual limits on our rights to obtain independent access to your databases (including the property management system described below).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
If your Hotel does not pass our Quality Assurance inspection, in addition to our other remedies, we can require that you complete remedial training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Franchisor may also require periodic attendance at System and/or Network conferences.
Extended Stay America Suites runs 427 total hotels — 120 franchised and 307 company-owned — headquartered in North Carolina, part of the Extended Stay America group alongside sibling brands Extended Stay America Premier Suites and Extended Stay America Select Suites. The FDD makes a financial performance representation. The royalty runs 5.5% of Gross Room Revenue, the initial term is generally 20 years for new-build properties, and franchised outlets grew 12.2% year over year.
Item 2 names Greg Juceam as President, David Clarkson as Vice President and Treasurer, Christopher N. Dekle as Vice President and Secretary, William E. Hashe as Vice President, Tax, and Liz Uber as Executive Vice President and Chief Operating Officer of ESA Management. Below headquarters, 27 mapped operators run roughly 27 located hotels, concentrated in Oklahoma (7), Texas (6), New Mexico (3), Tennessee (2), and Missouri (2) — an entirely single-unit operator base, which keeps the technology decision at HQ.
Item 11 requires an approved Property Management System that handles reservations, room assignment, accounts receivable, and reporting; an approved Revenue Management System for demand forecasting and pricing; and an approved Centralized Reservation System for managing inventory and rates across channels — the franchisor currently has only one approved supplier for each, and says it anticipates transitioning to a new revenue-management supplier. Franchisees also need a PC running the approved version of Microsoft Windows, an IoT device from a franchisor-specified third party, and must use the one approved supplier for credit-card terminals and payment processing.
Item 8 runs on an approved-supplier list: the franchisor may designate suppliers, including itself, for certain Supplies, and project management services for delivering and installing reservation and PMS systems, plus review and certification of IT infrastructure, must come from the franchisor or an affiliate; other Supplies may be sourced from any supplier that meets Standards and is not disapproved. Item 17 gives no right to renew or extend, and the initial term is generally 20 years for new-build properties.
The embedded PDF viewer below holds Extended Stay America Suites's 2026 Franchise Disclosure Document, covering the Item 8, 11, and 17 language cited above. Talk to FranCloud for a ranked list of franchise systems that fit your product better than a cold guess would.
Questions vendors ask
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FDD alert
We’ll email you the moment Extended Stay America Suites files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
27 operators run 27 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| OK | 7 |
|---|---|
| TX | 6 |
| NM | 3 |
| TN | 2 |
| MO | 2 |
Ownership
holding_vehicle of Extended Stay America.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.