ElavonElavon
MandatoryPMS. We currently have one approved gateway provider to support tokenization and chip and pin technology. Accordingly, you are required to sign the Hosted Services Agreement with Elavon (Exhibit C-3),
From the filings
HQ-led decisions
Ramada
LodgingRamada's 2026 FDD mandates a property-management system choice between Aven Hospitality's SynXis and Oracle OPERA, and Elavon as the sole approved credit-card gateway for tokenization. RevIQ Standard revenue management is bundled into Wyndham's required technology agreement, but franchisees set their own rates and need not follow its recommendations. The franchisor also provides a customer experience platform, currently Medallia. With 247 fully franchised locations and franchised outlets down 6.439% year over year, Shilpan Patel (EVP, North America Franchise Operations) is the named executive over this mandate.
For software vendors selling into US franchise brands.
Live signals
Total units
247
247 franchised
Unit growth YoY
-6.439%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
3.5%
national + local
Initial fee
$35K
per unit
Investment range
$9.63M–$14.64M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Oracle OPERAOracle
Mandatorye includes remote deployment, installation, and training and must be paid at least 30 days before the Opening Date of the Facility. You will be required to subscribe to any future OPERA upgrade when i
RevIQRevIQ
Mandatoryof the Standard Interfaces (as described below). Fees for the set up and installation of additional interfaces range from $525 to $3,050 per interface, including a mandatory $750 RevIQ Standard interf
Sabre SynXisSabre Hospitality
Mandatorytended for a limited- or select-service facility requiring core PMS functionality, with no meeting space, no food and beverage, and a limited number of workstations. If you choose SynXis Property Hub,
SynXisSabre Hospitality
Mandatoryn System. We have approved two property management systems (“PMS”) under our technology standard, which are provided by third parties through contracts with us: Aven Hospitality’s SynXis® system and t
MedalliaMedallia
ays Dependent on Housekeeping; Front Desk; of Training: Days of Training: Your Facility WHR Tools including Wyndham Community, Electronic Payment 8 – 40 hours Up to 30 hours Tool, Medallia, and STR re
OracleOracle
nagement systems (“PMS”) under our technology standard, which are provided by third parties through contracts with us: Aven Hospitality’s SynXis® system and the OPERA® system from Oracle Hospitality (
STRCoStar
s, and market to determine the most suitable level of service. See Exhibit C-7 and Item 6 for additional description of options and fees. • Standard RMS is a service that includes STR review and evalu
TripAdvisorTripAdvisor
% 43 43.0% 94.5% 1 A “Comparable Social Review Score” means that, during 2025, a Chain Facility (i) received at least ten total reviews via Medallia, which aggregates reviews from Tripadvisor, major o
Franchisor behaviours
What the franchisor requires
17 requirements the franchisor states in this filing, each in its own words; 8 explicit no's; 9 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We can and may independently access your electronic information and data and collect and use this electronic information and data in any manner we choose, without any compensation to you.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We may designate sole Approved Suppliers for various items, which may include us or an affiliate.
Is there a franchisee advisory council, association or committee?
YesItem 20
As described in greater detail in Item 11, we sponsor the Ramada franchisee association known as the Ramada Inns National Association.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We may, in our discretion, change, delete from or add to the System, including any of the Marks or System Standards, in response to changing market conditions.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Approved Suppliers generally pay WSSI a commission based upon the volume of sales to franchisees.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 5
If you want to use a non-approved vendor to manufacture furniture, fixtures, equipment, or other supplies which are a component of a required room package, the vendor must request specifications from us, for a fee of up to $15,000.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
Otherwise, you can purchase items from any party you wish as long as the items meet our System Standards.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
The Facility will comply with the Payment Card Industry Data Security Standard (PCI DSS) concerning cardholder information, as well as applicable laws and regulations, and such other requirements as we may include in the System Standards Manual or as we may otherwise communicate from time to time for such purpose.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We or our contractor will conduct announced and unannounced inspections and/or mystery shops of the Facility.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may, in our discretion, change, delete from or add to the System, including any of the Marks or System Standards, in response to changing market conditions.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We grant a franchise for a Chain Facility for a specific location or site only and approve your site when we approve your Franchise Application.
Marketing
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
You will participate in the Wyndham Rewards or any successor guest rewards or loyalty program we determine is appropriate and pay the Loyalty Program Charge associated with the program as set forth in Schedule C.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
In addition, there is only one Approved Supplier for the credit card gateway services you must use with one of the PMSs and one Approved Supplier for the software and hardware for Wyndham Gateway.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We require you to pay all Recurring Fees and other fees and charges online via our self-service, electronic invoice presentment and payment tool, accessible through a centralized online platform, or through such other technologies or other means as we may establish.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We can and may independently access your electronic information and data and collect and use this electronic information and data in any manner we choose, without any compensation to you.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We may charge you full or discounted tuition for “refresher” training for your general manager or for additional staff members who complete the training program with your general manager.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Conferences We require general managers to attend an annual national leadership conference.
The filing answers no to 8 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Franchise agreement
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Is a minimum grand opening advertising spend required?Franchise agreement
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must equipment be purchased from designated or approved suppliers?Item 8
- Must the franchisee participate in a gift card program?Franchise agreement
The vendor opportunity at Ramada
Ramada is fully franchised — 247 of 247 lodging locations — with franchised outlets down 6.439% year over year in its 2026 FDD. Royalty runs 5.0% of gross room revenues on a 20-year term for new construction (15 years for conversion and transfer Facilities). Ramada is part of Wyndham, alongside sibling brands AmericInn, Microtel Inns and Suites Franchising, WHR Extended Stay, Howard Johnson, Wingate Inns International, and The Registry Collection Hotels. Its 100 mapped operators concentrate in New Jersey (10), Georgia (8), New York (8), North Carolina (7), and Kentucky (7).
Who controls software purchasing
Item 11's PMS and payment-gateway mandates are set at the franchisor level. The FDD names Geoff Ballotti (President and CEO), Paul F. Cash (Director, EVP, General Counsel and Secretary), Nicola Rossi (Director, SVP and Chief Accounting Officer), Amit Sripathi (EVP and CFO), and Shilpan Patel (EVP, North America Franchise Operations) among its officers.
Tech named in the FDD, and what is actually required
Hotels choose between Aven Hospitality's SynXis and Oracle OPERA as their property-management system, and franchisees must use tokenization technology and network connectivity to interface the PMS with the central reservation system. RevIQ Standard revenue management is bundled into the required technology agreement, with a mandatory $750 interface, but franchisees are not required to follow its recommendations and set their own rates. Elavon is the sole approved gateway provider for tokenization and chip-and-pin payments, under a required Hosted Services Agreement. Franchisees must also implement Wyndham Connect for guest messaging and Wyndham Gateway for guest internet access. The franchisor also provides a customer experience software platform, currently Medallia.
Procurement, renewals, and timing
Ramada's Approved Suppliers are negotiated through Wyndham and affiliate WSSI; franchisees must use the franchisor's call center for booking reservations, and can buy other items from any party as long as they meet System Standards. Item 17 covers the system's renewal, transfer, and termination terms. With franchised outlets down 6.439% year over year, new conversions look like the more active near-term vendor window.
How to read the Ramada FDD
The embedded PDF viewer below holds Ramada's 2026 Franchise Disclosure Document in full. Talk to FranCloud for a ranked target list of franchise systems like this one.
Questions vendors ask
Ramada, answered from the filing
Item 11's PMS and payment-gateway mandates are set at the franchisor level. Shilpan Patel (EVP, North America Franchise Operations) is the named executive over this mandate, alongside Geoff Ballotti (President and CEO).
Item 11 mandates a PMS choice between Aven Hospitality's SynXis and Oracle OPERA, Elavon as the sole approved credit-card gateway provider for tokenization, and the Wyndham Connect guest engagement platform and Wyndham Gateway guest internet portal.
Ramada operates 247 fully franchised lodging locations nationwide, with franchised outlets down 6.439% year over year in the 2026 FDD.
Ramada runs an approved-supplier list negotiated through Wyndham and its affiliate WSSI; a franchisee's call center for booking reservations must come from the franchisor, and franchisees can buy other items from any party as long as they meet System Standards.
The Ramada term is 20 years for new construction and 15 years for conversion and transfer Facilities, with no renewal or extension rights. With franchised outlets down 6.439% year over year, new conversions are a more active vendor entry point than renewal in the near term.
The embedded PDF viewer below contains Ramada's 2026 Franchise Disclosure Document. Read Item 11 for its PMS mandate and Item 8 for supplier rules directly in the filing.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Ramada files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
100 operators run 102 mapped locations. 2 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit98
2–9 units2
Top states by locations
| NJ | 10 |
|---|---|
| GA | 8 |
| NY | 8 |
| NC | 7 |
| KY | 7 |
Ownership
The portfolio behind Ramada
strategic_multibrand of Wyndham.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.