Elavon
MandatoryPMS. We currently have one approved gateway provider to support tokenization and chip and pin technology. Accordingly, you are required to sign the Hosted Services Agreement with Elavon (Exhibit C-3),
From the filings
+100% units YoYHQ-led decisions
Dolce Hotels and Resorts by Wyndham
LodgingSoftware purchasing decisions for Dolce Hotels and Resorts by Wyndham are controlled at the headquarters level, with executive leadership including Shilpan Patel, EVP of North America Franchise Operations, overseeing the brand's 4 franchised lodging locations. The franchisor mandates a specific, tightly-integrated tech stack featuring OPERA PMS, Medallia, and Elavon, creating a narrow but defined addressable market for vendors offering complementary or replacement solutions.
For software vendors selling into US franchise brands.
Live signals
Total units
4
4 franchised
Unit growth YoY
+100%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
3%
national + local
Initial fee
$50K
per unit
Investment range
$31.66M–$52.96M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Oracle
Mandatoryoved a property management system (“PMS”) under our technology standard, which is provided by a third party through a contract with us: the OPERA® system from Oracle Hospitality (“Oracle”). When choos
Oracle OPERA
Mandatorystem (“PMS”) under our technology standard, which is provided by a third party through a contract with us: the OPERA® system from Oracle Hospitality (“Oracle”). When choosing your OPERA PMS level, you
RevIQ
Mandatoryan Revenue and Currently, $28 per When we automated revenue and rate Rate month. invoice you. management solution. We offer, as an Management option and for a fee, a premium Fees (RevIQ) service level
Medallia
assistance tracking your preventative maintenance needs, as measured by your Facility (i) receiving a failing score on a quality assurance inspection or (ii) receiving an average Medallia overall scor
STR
s, and market to determine the most suitable level of service. See Exhibit C-7 and Item 6 for additional description of options and fees. • Standard RMS is a service that includes STR review and evalu
SynXis
, 6.1; Oracle Schedule 2, 3, Attachment l. Ongoing product/service 3.10, 4.2, 4.4, 3. 1.1, 2.2, 2.3, Items 6 and 8 purchases 15.6 2.4, 4.1; MOP Schedule 2, Attachment 2.2,2.3 2.1; SynXis m. Maintenanc
TripAdvisor
property visits. 11. We will provide you with access to a customer experience software platform (currently Medallia), which will aggregate all reviews regarding the Facility from TripAdvisor and other
Franchisor behaviours
What the franchisor requires
16 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 12 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We can and may independently access your electronic information and data, and collect and use this electronic information and data in any manner we choose, without any compensation to you.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You will, at your expense, prepare, and submit to us by the third day of each month, a statement in the form prescribed by us, accurately reflecting for the immediately preceding month all Gross Room Revenues and such other data or information as we may require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We may designate sole Approved Suppliers for various items, which may include us or an affiliate.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We may, in our discretion, change, delete from or add to the System, including any of the Marks or System Standards, in response to changing market conditions.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Approved Suppliers generally pay WSSI a commission based upon the volume of sales to franchisees.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
standards, and we may charge a fee for such review.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
The Facility will comply with the “Payment Card Industry Data Security Standard” concerning cardholder information, as well as applicable laws and regulations, and such other requirements as we may include in the System Standards Manual or as we may otherwise communicate from time to time for such purpose.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We or our contractor may conduct announced and unannounced inspections and/or mystery shops of the Facility.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
Under the Franchise Agreement, we may revise the System Standards and you must comply with those changes.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We grant a franchise for a Chain Facility for a specific location or site only and approve your site when we approve your Franchise Application.
Marketing
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
You will participate in the Wyndham Rewards program or any successor guest rewards or loyalty program we determine is appropriate and pay the Loyalty Program Charge associated with the program as set forth in Schedule C.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
The only items you must buy from an Approved Supplier are items bearing the Marks (such as signage, supplies, and digital photographs); certain elements necessary to create the brand-defining ambience (such as music, scent, or specific décor); and/or services related to health and safety (which includes sanitation…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
In the electronic on-line environment, payments can be made through the electronic check payment channel.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We can and may independently access your electronic information and data, and collect and use this electronic information and data in any manner we choose, without any compensation to you.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We may charge you full or discounted tuition for “refresher” training for your general manager or for additional staff members who complete the training program with your general manager.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
You (or your representative with executive authority if you are an entity) and your general manager will attend each Chain conference and pay the Conference Fee we set for Chain Facilities, if and when we determine to hold a Chain conference.
The filing answers no to 6 questions
- Is there a franchisee advisory council, association or committee?Item 20
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
- Is a minimum grand opening advertising spend required?Franchise agreement
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Must equipment be purchased from designated or approved suppliers?Item 8
The vendor opportunity at Dolce Hotels and Resorts by Wyndham
Dolce Hotels and Resorts by Wyndham presents a compact but high-growth target for software vendors. The system currently comprises 4 franchised lodging units, with company-owned unit figures not disclosed in the most recent FDD. Critically, the brand posted 100% year-over-year unit growth, signaling an active expansion phase where new property onboarding will require rapid deployment of the mandated technology stack. The average unit volume (AUV) is not available, but the luxury and resort positioning under the Wyndham umbrella suggests a focus on premium operational and guest-experience technology.
Who controls software purchasing
Technology purchasing authority is centralized at the brand’s headquarters. The 2026 FDD lists Shilpan Patel as Executive Vice President of North America Franchise Operations, making him a primary stakeholder for any vendor selling into the franchise system. Financial sign-off likely involves Amit Sripathi, Executive Vice President and Chief Financial Officer. The executive roster also includes Geoff Ballotti, President and CEO, and Paul F. Cash, General Counsel, indicating that major technology shifts would require C-suite alignment. There are no mapped franchise operators in our corpus, reinforcing that the franchisor, not individual franchisees, drives technology decisions.
Mandated and current tech stack
The FDD mandates a comprehensive, integrated technology suite. The property management system is OPERA PMS, a widely adopted platform in full-service hospitality. Guest experience management is handled by Medallia, provided by Medallia, Inc. Payment processing is locked to Elavon for electronic transactions. Revenue management runs on RevIQ Standard, and performance benchmarking requires STR reports. The Wyndham Community platform is also mandated, likely serving as an intranet or communication hub. This stack leaves clear whitespace for vendors in areas like housekeeping management, preventative maintenance, spa and activities booking, or advanced business intelligence layers that sit atop OPERA and RevIQ.
Procurement, renewals, and timing
Specific procurement procedures from Item 8 are not extracted in our data, so it remains unknown whether the brand uses a designated supplier model or allows approved vendors. The franchise agreement carries a 20-year initial term, and renewal conditions from Item 17 are not disclosed. The combination of a long-term agreement and recent 100% unit growth suggests that vendors should engage now to become an approved or preferred partner before the next wave of property openings solidifies the vendor roster. The royalty rate is 5.0% of gross revenues.
How to read the Dolce Hotels and Resorts by Wyndham FDD
The 2026 Franchise Disclosure Document is the definitive source for understanding the legal and operational constraints on this brand’s technology procurement. Item 1 identifies the executives who control purchasing. Item 11 details the mandated systems named above, giving you a precise map of incumbent vendors to displace or complement. Use the embedded viewer below to search for these items directly. For a ranked target list of franchise systems based on tech-stack fit and growth signals, FranCloud can help.
Questions vendors ask
Dolce Hotels and Resorts by Wyndham, answered from the filing
The buying center is centralized at the franchisor HQ. Key executives include Shilpan Patel (EVP, North America Franchise Operations) and Amit Sripathi (CFO), indicating financial and operational leadership jointly control major technology mandates.
The 2026 FDD mandates OPERA PMS, Medallia by Medallia, Inc. for guest experience, Elavon for electronic payments, RevIQ Standard for revenue management, STR reports, and the Wyndham Community platform.
The system consists of 4 total units, all of which are franchised. The number of company-owned units is not disclosed in the most recent FDD.
The procurement model is not detailed in the available FDD extracts. Vendors should investigate whether the mandated systems operate under a designated supplier agreement or if there is flexibility for approved alternatives.
With a 20-year initial term and 100% year-over-year unit growth, the system is in a nascent expansion phase. Renewal and contract window specifics are not disclosed in the FDD, but new unit openings may create immediate procurement opportunities.
The FDD is filed with state franchise regulators. You can review the full 2026 document using the embedded PDF viewer below to analyze Item 11 technology mandates and Item 1 executive profiles directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Dolce Hotels and Resorts by Wyndham files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
11 operators run 11 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit11
Top states by locations
| CA | 2 |
|---|---|
| FL | 1 |
| MS | 1 |
| NV | 1 |
| MN | 1 |
Ownership
The portfolio behind Dolce Hotels and Resorts by Wyndham
strategic_multibrand of Wyndham.
Sibling brands
Related Lodging brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.