AmadeusAmadeus
on to dismiss the latest complaint was fully briefed as of January 6, 2026, and is pending with the court. MII intends to defend vigorously against plaintiffs’ claims. 2. Segal v. Amadeus IT Group, S.
From the filings
+2.628% units YoYHQ-led decisions
Residence Inn
LodgingResidence Inn requires every one of its 820 franchised hotels to purchase, lease, or license its Property Management System, POS system, and reservation and yield-management systems from Marriott or its designee. Item 19 includes a financial performance representation. Franchised outlets grew 2.628% year over year, on a 20-year new-build term out of Maryland headquarters.
For software vendors selling into US franchise brands.
Live signals
Total units
889
820 franchised
Unit growth YoY
+2.628%
vs prior filing
AUV
—
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
2.5%
national + local
Initial fee
$90K
per unit
Investment range
$1.39M–$3.05M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
CoStarCoStar
2025, the parties entered into a settlement pursuant and the parties filed a stipulated dismissal of the lawsuit, fully resolving the case. C. Other Pending Actions 1. Portillo v. CoSTAR Group, Inc.,
OpenTableOpenTable
e allowances if certain volume thresholds are met. In 2025, we and our affiliates received $130,000 as a result of this arrangement. We and our affiliates have an arrangement with OpenTable Inc. (“Ope
SabreSabre
y rebates, commissions, and markups are subject to change. We and our affiliates pay Sabre Inc. (“Sabre”) a fee for each transaction that is delivered from travel agencies through Sabre’s global distr
STRCoStar
h the results were achieved, as published by the United States Department of Treasury. The data in this Item 19 regarding reservations and the loyalty programs was not provided by STR, but instead was
TripAdvisorTripAdvisor
nd paid ads in search engines (such as Google, Yahoo, and Bing), AI engines (such as Google, OpenAI, Anthropic), through advertising networks and direct referral partners (such as TripAdvisor, Google
TwitterX
rry Group plc. since October 2019, and Procter & Gamble since August 2020. She previously served as a director of AT&T Inc. until April 2022, WGL Holdings, Inc. from 1999 to 2018, Twitter, Inc. from M
YahooYahoo
per month. 14 Through the Transaction-Based Media Program, we develop advertising materials and pay third parties to place listings and paid ads in search engines (such as Google, Yahoo, and Bing), AI
Franchisor behaviours
What the franchisor requires
21 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have independent access to the system databases at your hotel.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
For each full or partial month after the Opening Date, Franchisee will prepare and deliver to Franchisor an operating statement containing the information required by Franchisor, including Gross Revenues and Gross Room Sales for such month.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesFranchise agreement
Franchisor may designate suppliers, including Franchisor, for certain items related to FF&E, Inventories and Fixed Asset Supplies.
Is there a franchisee advisory council, association or committee?
YesItem 11
The association of franchisees has a committee to advise us on Marketing Fund matters.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may modify our standards and specifications in our sole discretion, and you must comply with such changes at your expense.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Suppliers may pay to MIP Americas various fees and commissions.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
46Item 8
(ii) 46% to 60% of the total cost of purchases and leases you will incur to operate a typical Residence Inn by Marriott hotel2 on an annual basis.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
Franchisee may propose new suppliers by delivering sufficient information and samples for Franchisor’s confirmation that such item meets the Standards and the proposed supplier is capable of providing such item in accordance with the Standards.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must comply with all rules and regulations promulgated by the credit card companies and associations, including current PCI data security standards and our PCI compliance standards.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 11
We may provide, and you must participate in (at your cost), sales and marketing programs and activities that are not funded by the Marketing Fund, such as email marketing, internet search engine marketing, transaction-based paid media programs, sales lead referrals and bookings, cooperative advertising programs…
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor and its authorized representatives may, at any time, but on reasonable notice to Franchisee, examine and copy all books, records, accounts and tax returns of Franchisee related to the operation of the Hotel during the five years preceding such examination.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We may change the standards at any time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
Your franchise agreement will permit you to operate one hotel of a specific size at a specific site selected by you and approved by us.
Marketing
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 6
You must honor all program rules and policies at your expense, including policies relating to benefits for various tiers and categories of members (such as welcome gifts, discounted or complimentary room nights, and other services), mandatory marketing programs and promotional initiatives.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must also use our preferred providers in connection with processing credit cards, including authorizations and settlements.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We will require franchisees to submit payments due to us, our affiliates, and certain approved vendors such as travel intermediaries via ACH (Automated Clearing House) bank transfer or other methods of electronic funds transfer.
Must the franchisee participate in a gift card program?
YesItem 11
We may provide, and you must participate in (at your cost), sales and marketing programs and activities that are not funded by the Marketing Fund, such as email marketing, internet search engine marketing, transaction-based paid media programs, sales lead referrals and bookings, cooperative advertising programs…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must use one of the POS systems that we designate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
Franchisor may access the information contained in the Electronic Systems and Franchisee will take all actions reasonably necessary to provide such access.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may require additional training programs and courses when systems and operating standards change.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
Properties are required to send at least one individual to attend these conferences.
The filing answers no to 5 questions
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Is a minimum grand opening advertising spend required?Franchise agreement
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?Item 8
The vendor opportunity at Residence Inn
Residence Inn runs 889 hotels — 820 franchised, 69 company-owned — under Marriott, on a 20-year term for new-build hotels with a financial performance representation in Item 19. Franchised outlets grew 2.6% year over year, and its deeply centralized technology mandate makes Marriott HQ the buying center to study.
Who controls software purchasing
Item 11 requires every franchised hotel to purchase, lease, or license its computer systems, software, and applications from Marriott or its designee, including the Property Management System (PMS) Marriott designates, a two-way PMS interface, and one of Marriott's designated POS systems, installed by an approved vendor. Hotels must also use the reservation system and yield-management system Marriott designates for Residence Inn, purchase EDR software, and use an MDR monitoring service. A hotel with a residential or condominium component must implement a computerized key-control system, a residential property-management system, and Marriott's designated owner-relations software. Chairman David S. Marriott and CEO/President Anthony Capuano lead the parent company per Item 2.
Tech named in the FDD, and what is actually required
Marriott's designated PMS, POS system, and reservation/yield-management system are required by Item 11's own words, as is an at-home TV-viewing platform requiring a smart TV or set-top box with access to approved entertainment applications such as Amazon Prime and Netflix. Item 11 also requires EMPOWER: Guest Experiences software, SFAWeb/GPO or OneSource, a Microsoft M365 F3 suite and a Marriott Communications Network connection, and Item 8 requires participation in Groups360's GroupSync Engage Instant Booking. OpenTable and Yahoo are in use per the filing; Amadeus, CoStar, Sabre, STR by CoStar, and TripAdvisor are named without a stated mandate.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: FF&E, OS&E, communication systems, and certain food and beverage products may be restricted to Marriott or its designated or approved sources, with hotels required to serve only an approved beverage supplier's drinks (subject to limited exceptions). Marriott estimates required purchases at 70% to 92% of a new hotel's establishment cost, excluding real estate. The system's 85 mapped operators run entirely single-hotel, spread across New York (8), Florida (8), and Texas (8), inside the Marriott family alongside SpringHill Suites, The Luxury Collection, and Tribute Portfolio.
How to read the Residence Inn FDD
The embedded PDF viewer below is Residence Inn's 2026 Franchise Disclosure Document. Item 11 has the exact PMS, POS, and entertainment-platform language; Item 8 has the approved-supplier percentages.
Talk to FranCloud for a ranked list of lodging franchise systems like Residence Inn.
Questions vendors ask
Residence Inn, answered from the filing
Marriott, the parent behind Residence Inn, centralizes the decision: Item 11 requires every franchised hotel to purchase, lease, or license its Property Management System, POS system, and reservation and yield-management systems from Marriott or its designee. CEO and President Anthony Capuano leads that structure.
Residence Inn requires Marriott's designated Property Management System, POS system, and reservation/yield-management system by Item 11's own words, plus EDR software and an MDR monitoring service. OpenTable and Yahoo are in use; Amadeus, CoStar, Sabre, STR by CoStar, and TripAdvisor are named.
889 hotels — 820 franchised, 69 company-owned — in the lodging segment, part of the Marriott family alongside SpringHill Suites and The Luxury Collection.
Item 8 runs an approved-supplier list: FF&E, OS&E, communication systems, and certain food and beverage products may be restricted to Marriott or its designated sources, covering an estimated 70% to 92% of a new hotel's establishment cost excluding real estate.
Item 17 makes the franchise agreement non-renewable and sets transfer and termination terms for Residence Inn's 20-year new-build term; franchised outlets grew 2.6% year over year, signaling active expansion worth timing outreach around.
The embedded PDF viewer below is Residence Inn's 2026 Franchise Disclosure Document.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Residence Inn files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
85 operators run 85 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit85
Top states by locations
| NY | 8 |
|---|---|
| FL | 8 |
| TX | 8 |
| CA | 7 |
| CO | 7 |
Ownership
The portfolio behind Residence Inn
strategic_multibrand of Marriott.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.