will be resolved by us in our sole discretion. Software System Fees You must pay to us, or our designee, an enrollment fee for use of our Software System (currently CORE, Qvinci, FranConnect, Customer
From the filings
Five Star Painting
Home servicesFive Star Painting requires franchisees to license its Software System — CORE, Qvinci, FranConnect, a Customer Engagement Platform and the Neighborly Franchise Portal — exclusively through its affiliate ZorWare, plus QuickBooks Online for accounting. The system has 245 franchised locations inside Neighborly's multi-brand portfolio, growing 0% year over year. For a vendor, the software stack is centrally sourced; the opening is anything ZorWare does not already supply.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
ur accounting must also be compatible with our required Software System. Currently, we also require that you license QuickBooks Online (either directly from our designated vendor, Intuit Limited, or t
System Currently, $333.25 per Paid monthly You must use the business Monthly Fees4 month (currently on the management software 15th of each (currently CORE) and the If you obtain QuickBooks month) via
required software (as part of the Software System) and that your accounting must also be compatible with our required Software System. Currently, we also require that you license QuickBooks Online (ei
applied, will be resolved by us in our sole discretion. Software System Fees You must pay to us, or our designee, an enrollment fee for use of our Software System (currently CORE, Qvinci, FranConnect,
e in the future but as of the date of this Disclosure Document we don’t anticipate an increase of more than 30% annually in addition to any direct price increases from the vendor, Paradox, Inc. You ma
uspend your access to any or all software within the Software System if you fail to timely pay these fees. Other QuickBooks add-ons that are not required may be available, such as QuickBooks Payroll,
enter Licensing, LLC in Los Angeles, CA. From April 2021 till July 2022, he was self-employed as a consultant in Los Angeles, CA. From May 2017 until April 2021, he was the CEO of Valpak Direct Market
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
Currently, we also require that you license QuickBooks Online (either directly from our designated vendor, Intuit Limited, or through our affiliate ZorWare as described in Item 6).
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the Software System and certain information in your Computer System, including sales and related data, and there are no contractual limitations on our right to access this information and data.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
In addition, within 15 days after the end of each month, you must submit to us the following information for the preceding month: (i) copies of your most recent balance sheet and statement of profit and loss, including a summary of your costs for labor, rent and other material cost items;
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate ZorWare is currently the sole supplier of the Software System.
Is there a franchisee advisory council, association or committee?
YesItem 20
Our franchise Advisory Council for our MAP Fund was created and sponsored by us, has our business address and phone number, listed on the cover page of this disclosure document, and can be reached at the following email address: david.sutter@nbly.com.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to designate a primary or single source of supply for certain products and supplies, and we or our affiliates may be that single source.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
764674Item 8
In the year ending December 31, 2025, we had revenue of $764,674, or about 6.35% of our total revenues of $12,039,030, as a result of purchases by Five Star Painting franchisees from approved suppliers or under our specifications or as a result of purchases, if any, directly from us.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We may derive revenue as a result of your required purchases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
20Item 8
The cost of items purchased in accordance with our specifications represents approximately 50% to 77% of your total purchases in connection with the establishment of your Business and approximately 20% of your on-going purchases in connection with operation of your Business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay upon demand our (or the third party’s) actual costs of the testing and any related costs/expenses (regardless of whether we grant an approval).
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
You may purchase from other suppliers if you follow our supplier approval procedures, as described in the Manuals, and obtain our prior written approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Unless we direct otherwise, simultaneously herewith, you agree to execute the Telephone Number and Internet Agreement (attached hereto as Schedule E), pursuant to which you assign to us ownership of all Telephone Listings and Internet Listings (each term as defined in Schedule E).
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must make sure that you are in compliance with all laws that are applicable to the Computer System or other technology used in the operation of your Business, including all data protection or security laws as well as payment card industry compliance.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 12
Beginning with the second full calendar year of operations, your Business must achieve (a) in each calendar year, annual Gross Sales that are in the top 90% of the annual Gross Sales per franchised business for the Five Star Painting franchise system for that calendar year (the “Gross Sales MPS”) and (b) a Net…
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We and our authorized representative have the right to visit and inspect your Business at all reasonable times during the business day for the purpose of making periodic evaluations and to ascertain your compliance with the provisions of this Agreement, and to inspect and evaluate your services, supplies or products…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We may, from time to time, revise the contents of the Operations Manual and you must comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We will approve your site so long as it meets our site selection guidelines.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not separately register any domain name containing any of the Marks or operate a website or social media account for your Business.
Is a minimum grand opening advertising spend required?
YesItem 7
Whether or not we have advised you that the Minimum Local Marketing Spending is required on an annual basis, you must spend the Initial Marketing Spend Requirement ($60,000 in year 1, and $75,000 in year 2) during the first two years of operation of your Business.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
and allocation. In addition to your payments of the MAP Fee, we reserve the right to require you to spend annually the Minimum Local Marketing Spending, and regardless you must spend the Initial Marketing Spend Requirement (together with Minimum Local Marketing Spending, the “Minimum Local Marketing Amounts”) in…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
We have the right to designate local advertising markets and advertising cooperatives and/or local marketing groups for such markets (collectively, each such cooperative or group, an “LMG”), and if designated, you must participate in the LMG and its programs in your designated local advertising market.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You must sign an electronic ACH Form, attached as Schedule B, to authorize and direct your bank or financial institution to allow us or our affiliate to initiate a transfer of funds electronically directly to our or our affiliate’s account and to charge to your account all amounts due to us or any affiliate.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
You must employ a sufficient number of competent and trained employees to ensure efficient service to Customers.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must use our Software System (currently CORE, Qvinci, FranConnect, two Gmail enterprise email accounts, Customer Engagement Platform, and Neighborly Franchise Portal) and enter into the Software System License & Maintenance Agreement (current version attached as Exhibit K).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the Software System and certain information in your Computer System, including sales and related data, and there are no contractual limitations on our right to access this information and data.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
Software System and Computer Hardware You must use our Software System (currently CORE, Qvinci, FranConnect, two Gmail enterprise email accounts, Customer Engagement Platform, and Neighborly Franchise Portal) and enter into the Software System License & Maintenance Agreement (current version attached as Exhibit K).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
If it becomes necessary to retrain a certain individual, we reserve the right to charge you a training fee.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
You must attend, at your expense, any annual franchise convention we may hold or sponsor and any meetings relating to new services or products, new operational procedures or programs, training, business management, sales or sales promotion, or similar topics, including any system-wide teleconferences or…
The filing answers no to 2 questions
- Must the franchisee participate in a customer loyalty or rewards program?Item 16
- Must the franchisee buy products from a designated distributor?Item 8
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Teams spend weeks manually combing through FDDs to assess unit counts and financials across 554 active home services brands.Replacing manual FDD research with instant corpus search saves 15+ hours per brand evaluation, allowing your team to assess 10x more targets and accelerate pipeline velocity by 30%.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
The vendor opportunity at Five Star Painting Five Star Painting runs 245 franchised locations inside Neighborly's portfolio, alongside sibling brands Window Genie, Mosquito Joe, Aire Serv, Molly Maid, Mr. Electric and Rainbow International. Franchised outlets grew 0% year over year, and the FDD makes a financial performance representation in Item 19. The system's software stack is unusually concentrated: CORE, Qvinci, FranConnect, a Customer Engagement Platform and the Neighborly Franchise Portal are all licensed through the same affiliate, which narrows where a new vendor can enter but sharpens exactly what that entry point looks like.
Who controls software purchasing The FDD names David Sutter as President, Michael Anthony Davis as Chief Executive Officer, Dayna Roberts as VP of Operations, Malia Gelfo as SVP and Corporate Controller, and Heather Shipley as VP of Finance. Because Five Star Painting's affiliate ZorWare is currently the sole supplier of the Software System, and the franchisor requires a compatible chart of accounts and reporting method, software purchasing decisions run through HQ.
Tech named in the FDD, and what is actually required The filing's own words require franchisees to license CORE, Qvinci, FranConnect, the Customer Engagement Platform, the Neighborly Franchise Portal, and two Gmail enterprise email accounts as the Software System, and to license QuickBooks Online either directly from designated vendor Intuit Limited or through affiliate ZorWare. Each technician must also have a current model iPad, and Adobe Acrobat PDF Reader is required. Paradox is named in Item 11 and Valpak in Item 2.
Procurement, renewals, and timing Item 8 requires franchisees to license the Software System through affiliate ZorWare, to participate in the Call Center Program administered by affiliate Neighborly Service Solutions SPV LLC, and to use approved supplies and suppliers from lists the franchisor provides; a franchisee may request approval to buy from another source after giving 30 business days' written notice. Item 17 sets the rules for renewal, transfer and termination that apply once the initial term ends. With franchised outlets flat year over year, the more consistent vendor entry point is likely the Software System's periodic update cycle rather than new-unit growth.
How to read the Five Star Painting FDD The embedded PDF viewer below carries Five Star Painting's full 2026 Franchise Disclosure Document. Talk to FranCloud for a ranked list of similar home-services targets by mandate strength and ownership structure.
Questions vendors ask
Five Star Painting, answered from the filing
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FDD alert
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Operator footprint
Who runs the locations
167 operators run 176 mapped locations. 9 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 22 |
|---|---|
| FL | 20 |
| NJ | 7 |
| GA | 7 |
| OH | 7 |
Ownership
The portfolio behind Five Star Painting
strategic_multibrand of Neighborly.
Sibling brands
Related Home services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.