FranConnectFranConnect
Mandatoryhe additional cost for the services. Software System You must license our Software System (currently, SmartWare, Qvinci, Customer Engagement Platform, Neighborly Franchise Portal, FranConnect, and two
From the filings
+0.323% units YoYHQ-led decisions
Mr. Appliance
Home servicesMr. Appliance's Item 11 requires all 311 franchised locations to license the franchisor's own Software System and QuickBooks Online through designated suppliers. Under parent KKR, that keeps software purchasing centralized at HQ rather than distributed to franchisees.
For software vendors selling into US franchise brands.
Live signals
Total units
311
311 franchised
Unit growth YoY
+0.323%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
2%
national + local
Initial fee
$64K
per unit
Investment range
$148K–$273K
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
IntuitIntuit
Mandatoryur accounting must also be compatible with our required Software System. Currently, we also require that you license QuickBooks Online (either directly from our designated vendor, Intuit Limited, or t
QuickBooksIntuit
MandatoryInternet and run Software System • Google Chrome • Adobe Acrobat Portable Document File (PDF) Reader • QuickBooks Online, licensed pursuant to the terms and conditions at https://quickbooks.intuit.com
QuickBooks OnlineIntuit
Mandatoryrequired software (as part of the Software System) and that your accounting must also be compatible with our required Software System. Currently, we also require that you license QuickBooks Online (ei
QvinciQvinci
Mandatoryand brand awareness initiatives. Software System $375.95 for Paid monthly You must use the Software System Monthly Fees4 unlimited office (currently on the (currently, SmartWare, Qvinci, Customer acce
GenieGenie
Genie maintains its principal business address at 1010 North University Parks Drive, Waco, Texas 76707. As of December 31, 20
ParadoxParadox
e in the future but as of the date of this Disclosure Document we don’t anticipate an increase of more than 30% annually in addition to any direct price increases from the vendor, Paradox, Inc. You ma
QuickBooks PayrollIntuit
timely pay these fees. Online through ZorWare, you Other QuickBooks add-ons may be will pay an available (that are not required), such as additional fee of QuickBooks Payroll, W-2 processing, etc. $30
ValpakValpak
enter Licensing, LLC in Los Angeles, CA. From April 2021 till July 2022, he was self-employed as a consultant in Los Angeles, CA. From May 2017 until April 2021, he was the CEO of Valpak Direct Market
Franchisor behaviours
What the franchisor requires
29 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
Currently, we also require that you license QuickBooks Online (either directly from our designated vendor, Intuit Limited, or through our affiliate ZorWare as described in Item 6).
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the Software System and certain information in your Computer System, including sales and related data, and there are no contractual limitations on our right to access this information and data.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
In addition, within 15 days after the end of each month, you must submit to us the following information for the preceding month: (i) copies of your most recent balance sheet and statement of profit and loss, including a summary of your costs for labor, rent and other material cost items;
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Other than with respect to the Software System, neither we nor our affiliates are currently an approved supplier for any products or services, but we and our affiliates may be approved suppliers for other/additional products and services in the future.
Is there a franchisee advisory council, association or committee?
YesItem 11
The MAP Fund is administered in part by an Advisory Council consisting of our President; our Vice President of Operations; a member of our Marketing department; and certain franchisees elected by their peers.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to designate a primary or single source of supply for certain products and supplies, and we or our affiliates may be that single source.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
620987Item 8
In the year ended December 31, 2025, we had revenue of $620,987, or about 3.56% of our total revenues of $17,425,477, as a result of purchases by Mr. Appliance franchisees from approved suppliers or under specifications or as a result of purchases, if any, directly from us.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
Further, we and/or our affiliates may from time to time receive rebates and/or other consideration from suppliers and/or manufacturers in respect of sales of goods or services to you or in consideration of services rendered or rights licensed to such persons.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
20Item 8
approximately 20% of your on-going purchases in connection with operation of your Business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay upon demand our (or the third party’s) actual costs of the testing and any related costs/expenses (regardless of whether we grant an approval).
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
You may purchase from other suppliers if you follow our supplier approval procedures, as described in the Manuals, and obtain our prior written approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
assign and transfer all right, title and interest in the telephone numbers, domain names, and social media or digital marketing accounts used at any time for the Business
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must make sure that you are in compliance with all laws that are applicable to the Computer System or other technology used in the operation of your Business, including all data protection or security laws as well as payment card industry compliance.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 12
Beginning with the second full calendar year of operations, your Business must achieve (a) in each calendar year, annual Gross Sales that are in the top 90% of the annual Gross Sales per franchised business for the MR. APPLIANCE franchise system for that calendar year (the “Gross Sales MPS”) and (b) a Net Promoter…
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We and our authorized representative have the right to visit and inspect your Business at all reasonable times during the business day for the purpose of making periodic evaluations and to ascertain your compliance with the provisions of this Agreement, and to inspect and evaluate your services, supplies or products…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We may, from time to time, revise the contents of the Manuals and you must comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We will approve your site so long as it meets our site selection guidelines.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not separately register any domain name containing any of the Marks or operate a website or social media account for your Business.
Is a minimum grand opening advertising spend required?
YesItem 11
regardless you must spend the Initial Marketing Spend Requirement (together with the Minimum Local Marketing Spending, the “Minimum Local Marketing Amounts”) in connection with the opening and first and second year of operation of your Business.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
After the time period for the Initial Marketing Spend Requirement, the annual minimum local marketing requirement is: the greater of (i) $25,000 and (ii) 8% of Gross Sales for the prior year.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
We have the right to designate local advertising markets and advertising cooperatives and/or local marketing groups for such markets (collectively, each such cooperative or group, a “LMG”), and if designated, you must participate in the LMG and its programs in your designated local advertising market.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must license the Software System from our designated supplier (currently us) and pay our designee (currently ZorWare) a license fee for such Software System.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You must sign an electronic ACH Form, attached as Schedule B, to authorize and direct your bank or financial institution to allow us or our affiliate to initiate a transfer of funds electronically directly to our or our affiliate’s account and to charge to your account all amounts due to us or any affiliate.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
D. Staffing. You must employ a sufficient number of competent and trained employees to ensure efficient service to Customers.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
You must maintain and periodically refresh the building, equipment, uniforms vehicles, fixtures, furnishings, signage and trade dress (including the interior and exterior appearance) used in the operation of your Business in accordance with our requirements established periodically
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must license business management software (the “Software System”) from us and pay license and other fees for use of same, as discussed below and in Items 5 and 6.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the Software System and certain information in your Computer System, including sales and related data, and there are no contractual limitations on our right to access this information and data.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
If it becomes necessary to re-train a certain individual, we reserve the right to charge you a training fee.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
You must attend, at your expense, any annual franchise convention we may hold or sponsor
The filing answers no to 2 questions
- Must the franchisee participate in a customer loyalty or rewards program?Item 16
- Must the franchisee buy products from a designated distributor?Item 8
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Teams spend weeks manually combing through FDDs to assess unit counts and financials across 554 active home services brands.Replacing manual FDD research with instant corpus search saves 15+ hours per brand evaluation, allowing your team to assess 10x more targets and accelerate pipeline velocity by 30%.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
The vendor opportunity at Mr. Appliance
Mr. Appliance operates 311 home-services locations, all of them franchised, with franchised outlets up a modest 0.3% year over year. Item 19 makes a financial performance representation. Item 11's Software System requirement shows a parent, KKR, running centralized technology licensing across the brand.
Who controls software purchasing
Item 11 requires franchisees to license the Software System from Mr. Appliance itself as the designated supplier, paying its affiliate ZorWare a license fee, and to license QuickBooks Online either directly from Intuit or through ZorWare. Mr. Appliance may not permit a substitute for the software it requires, and its computer and software requirements, including the Software System, will periodically change with franchisees required to update. President Glenn Lewis and Vice President of Operations Andrew Gerald Pittman sit under this KKR-owned structure, alongside sibling brands Junk King, Precision Door Service, The Grounds Guys and HouseMaster.
Tech named in the FDD, and what is actually required
SmartWare, Qvinci and FranConnect are named in the filing's technology requirements as part of the required Software System, and QuickBooks Online is required through Intuit or ZorWare. Franchisees must also obtain and use Google Chrome and Adobe Acrobat PDF Reader. QuickBooks add-ons such as QuickBooks Payroll may be available for additional fees. Paradox is named separately in the filing.
Procurement, renewals, and timing
Mr. Appliance's supplier model is an approved-supplier list: the Software System license is the one item that must come from Mr. Appliance itself, while other supplies and equipment must meet its standards and specifications or come from suppliers it approves, with franchisees able to propose new suppliers for approval. Because Mr. Appliance can periodically change its computer and software requirements and require an update, contract windows for a vendor track that update cycle as much as any fixed renewal date.
How to read the Mr. Appliance FDD
The embedded PDF below is Mr. Appliance's 2026 Franchise Disclosure Document. Item 11 carries the Software System detail described here, and Item 8 the supplier rules. For a ranked list of franchise systems whose technology mandates fit your product, talk to FranCloud.
Questions vendors ask
Mr. Appliance, answered from the filing
Mr. Appliance licenses its own Software System to franchisees and requires QuickBooks Online through Intuit or its affiliate ZorWare, keeping software purchasing centralized. President Glenn Lewis sits at the HQ level, under parent KKR, where these mandates are set.
The FDD obliges franchisees to license Mr. Appliance's own Software System, currently including SmartWare, Qvinci, FranConnect and Office365 email, and to license QuickBooks Online through Intuit or ZorWare. QuickBooks add-ons such as QuickBooks Payroll may be available for additional fees. Paradox is named in the filing.
Mr. Appliance operates 311 home-services locations, all of them franchised. Franchised outlets grew 0.3% year over year.
Mr. Appliance uses an approved-supplier list: the Software System license must come from Mr. Appliance itself as designated supplier, and other purchases must meet its standards or come from suppliers it approves. Franchisees may propose an alternative supplier for approval.
Mr. Appliance can update its required Software System at any time and require franchisees to adopt new or additional software, so contract windows are tied to that update cycle rather than a fixed renewal calendar. Franchised outlets grew a modest 0.3% year over year.
The embedded PDF viewer below is Mr. Appliance's 2026 Franchise Disclosure Document, covering the Software System and supplier requirements described on this page.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Mr. Appliance files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
74 operators run 80 mapped locations. 3 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit71
2–9 units3
Top states by locations
| TX | 21 |
|---|---|
| VA | 7 |
| WI | 6 |
| WA | 6 |
| CA | 4 |
Ownership
The portfolio behind Mr. Appliance
pe_firm of KKR.
Sibling brands
Related Home services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.