From the filings
Software purchasing at Tailored Living is controlled at the corporate level by Home Franchise Concepts, LLC, with key decision-makers including President Heather Nykolaychuk and Director of Product Engineering and Education Scott Barnes. The most recent FDD does not disclose any mandated technology systems. The addressable market consists of 164 franchised locations, primarily concentrated in Florida, California, and Texas.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
1%+of gross sales (FY2022)
15% reference
Franchisor behaviours
18 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 11 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
You must give us unrestricted electronic access (including user IDs and passwords, if necessary) to your computer system for the purposes of obtaining information relating to Gross Revenue of the franchised business, inventory levels, aged inventory and cost of goods sold.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are an approved supplier of advertising and promotional materials using our Marks.
Is there a franchisee advisory council, association or committee?
YesItem 11
We have a Franchise Advisory Council consisting of 12 franchisee representatives across the United States and Canada.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may, at any time, in our discretion, change, delete or add to any of our specifications or quality standards.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We may retain rebates, allowances or cooperative advertising dollars (collectively “Allowances”) we receive from suppliers.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
30Item 8
We estimate that approximately 90% of your purchases and leases in establishing the Franchised Business and 30% to 50% of your total purchases and leases in operating the Franchised Business will be subject to the restrictions described above.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like us to consider another supplier, you or the supplier must submit to us a written request for approval and you or the supplier must provide us with samples of the supplier's products or work.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
You must assign all telephone numbers relating to the business to us.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 6
Audit Cost of inspection or audit.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 17
Modification of the 14.3 No modifications generally, but Manual, Handbook and agreement specifications are subject to change. t.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not develop, create, generate, own, lease, or use in any manner any computer medium or electronic medium (including any Internet home page, e-mail address, Web site, bulletin board, newsgroup or other Internet-related medium) which in any way uses or displays, in whole or part, the Marks, or any of them, or…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
You are required to participate.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
be purchased solely from us.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase components for organizing units and storage and organizing accessories for closets, pantries, home offices, storerooms, utility rooms, basements, laundry rooms, attics and garages and other spaces and all components of these units and accessories (“Products”) only from us, our affiliates or approved…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
If you do not operate the Franchised Business yourself, you must employ at least one manager on a full time basis.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
You must give us unrestricted electronic access (including user IDs and passwords, if necessary) to your computer system for the purposes of obtaining information relating to Gross Revenue of the franchised business, inventory levels, aged inventory and cost of goods sold.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You are required use our customer relations management (CRM) and proprietary design software in your business.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
Upon reasonable notice and at no charge to you, we may require you or your designated personnel to attend additional training courses, seminars, conferences or other programs that we consider relevant or appropriate to the successful operation of the System.
Who buys here
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
Tailored Living presents a focused opportunity for software vendors, with an addressable market of 164 franchised locations. The brand operates in the home services sector, specializing in custom organization solutions. The average unit volume (AUV) sits at $697,305, indicating healthy per-location revenue that could support technology investment. The franchise network is geographically concentrated, with the largest footprints in Florida (11 units), California (9), and Texas (8). The operator base is highly fragmented; of 94 mapped operators, 88 run a single unit, and only 6 are multi-unit operators, none with more than 9 locations. This structure means a sale to the franchisor does not automatically cascade across a large multi-unit portfolio.
Purchasing authority appears centralized at the corporate level under parent company Home Franchise Concepts, LLC. The 2022 FDD lists Heather Nykolaychuk as President, making her the likely ultimate decision-maker for enterprise-wide technology. Scott Barnes holds the title of Director of Product Engineering and Education, a role that strongly suggests he would evaluate or champion operational and training-related software. Other relevant HQ contacts include Mark Libby, Vice President of Franchise Support, and Deanne Bridenstine, Director of Merchandising and Design. When pitching, vendors should target this corporate buying center rather than individual franchisees, as the franchisor controls the brand's technology direction.
The 2022 FDD does not disclose any mandated or recommended technology systems. This absence of a prescribed tech stack represents a greenfield opportunity for vendors, but also means you must build a case from scratch. There is no incumbent POS, CRM, or operations platform to displace, nor a preferred vendor list to navigate. The lack of a mandate also implies that franchisees may currently use a patchwork of self-selected tools, creating a fragmented environment that a unified corporate solution could address.
Procurement rules are not detailed in the FDD; Item 8 provides no extract regarding designated or approved suppliers. This opacity means vendors must engage HQ directly to understand purchasing processes. The initial franchise agreement runs for 10 years. Renewal terms are for 5 years and require franchisees to sign the then-current agreement, which may have materially different terms. This renewal clause creates a recurring window where the franchisor could introduce new technology mandates as a condition of renewal, making it critical to align your sales cycle with these contract inflection points.
The 2022 Franchise Disclosure Document is the definitive source for understanding the legal and operational constraints of this brand. Key items for software vendors include Item 11 (Franchisor's Obligations) for any technology mandates, Item 8 (Restrictions on Sources of Products and Services) for procurement rules, and Item 17 (Renewal) for contract timing. The full document is available in the embedded viewer below. For a ranked target list of franchise brands matched to your software category, talk to FranCloud.
Questions vendors ask
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
We’ll email you the moment Tailored Living files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
91 operators run 94 mapped locations. 3 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| CA | 9 |
|---|---|
| FL | 9 |
| TX | 8 |
| OH | 4 |
| NJ | 4 |
Ownership
strategic_multibrand of Home Franchise Concepts.
Sibling brands
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.