FacebookMeta
hibitions on your posting or blogging of comments about us, your business, the System, or other franchisees. These prohibitions include personal blogs, common social networks like Facebook, Instagram,
From the filings
HQ + multi-unit
Plumbing Paramedics
Home servicesPlumbing Paramedics runs 15 franchised US locations under The Riverside Company's home-services portfolio, with leadership setting marketing-service requirements even as no specific technology is mandated in the filing.
For software vendors selling into US franchise brands.
Live signals
Total units
15
15 franchised
Unit growth YoY
0%
vs prior filing
AUV
$1.38M
Item 19, 2025
Royalty
5%
of gross sales
Ad fund
2%
national + local
Initial fee
—
per unit
Investment range
$96K–$193K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
1 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Google Business ProfileGoogle
Facebook, Instagram, TikTok, X (formerly Twitter), Snapchat and Pinterest; professional networks, business profiles or online review or opinion sites like LinkedIn, Google Business Profile or Yelp; li
InstagramMeta
on your posting or blogging of comments about us, your business, the System, or other franchisees. These prohibitions include personal blogs, common social networks like Facebook, Instagram, TikTok, X
LinkedInLinkedIn
mon social networks like Facebook, Instagram, TikTok, X (formerly Twitter), Snapchat and Pinterest; professional networks, business profiles or online review or opinion sites like LinkedIn, Google Bus
PinterestPinterest
business, the System, or other franchisees. These prohibitions include personal blogs, common social networks like Facebook, Instagram, TikTok, X (formerly Twitter), Snapchat and Pinterest; profession
SnapchatSnapchat
bout us, your business, the System, or other franchisees. These prohibitions include personal blogs, common social networks like Facebook, Instagram, TikTok, X (formerly Twitter), Snapchat and Pintere
TikTokTikTok
ting or blogging of comments about us, your business, the System, or other franchisees. These prohibitions include personal blogs, common social networks like Facebook, Instagram, TikTok, X (formerly
TwitterX
comments about us, your business, the System, or other franchisees. These prohibitions include personal blogs, common social networks like Facebook, Instagram, TikTok, X (formerly Twitter), Snapchat a
YelpYelp
stagram, TikTok, X (formerly Twitter), Snapchat and Pinterest; professional networks, business profiles or online review or opinion sites like LinkedIn, Google Business Profile or Yelp; live-blogging
Franchisor behaviours
What the franchisor requires
26 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
We have sole suppliers for the scheduling software, proposal-writing software, field service software, customer management software, financial management software and accounting software that we designate and which you must use in your Franchised Business.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to all of your computer systems, including any technology systems, and all data generated or stored in your systems, including in any accounting or financial systems you may maintain.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall provide to Franchisor such monthly and/or annual financial reports as Franchisor may specify.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are the sole supplier of digital marketing services, including reporting, keyword tracking, blog posts, digital strategy, and business profile management and posting.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor reserves the right to designate, at any time and for any reason, a single supplier for any equipment, supplies, services, products or other items and to require Franchisee to purchase exclusively from such designated supplier, which exclusive supplier may be Franchisor or any of its affiliates.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
19612Item 8
In 2025 we received $19,612 from required purchases or leases by our franchisees, representing approximately 5% of our total revenues of $414,264.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We may also receive revenue indirectly from your purchase or lease of items. For example, we may receive rebates, volume discounts, promotional incentives or other revenue arising from your purchase of products and services, whether these products and services FDD 19 are required to be purchased by you or are…
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
60Item 8
Once you begin operating, we expect the items you purchase that must meet our specifications will represent approximately 60% of your total annual expenses.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
you may request our approval for alternate suppliers or products if you can demonstrate that such alternate suppliers or products meet our standards and we have not named a single supplier for the item.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee acknowledges that, as between Franchisor and Franchisee, Franchisor has the sole right to and interest in all telephone numbers, directory listings, domain names, profiles, usernames, and accounts associated with the Licensed Marks, or any word, phrase or symbol confusingly similar to any of the Licensed…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee shall take all action necessary to ensure that all payment processing activity is PCI-DSS compliant and shall certify compliance to Franchisor upon request.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisee shall permit Franchisor and its representatives, whenever Franchisor reasonably may deem necessary, during normal business hours, to enter, remain on, and inspect the Franchised Business.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may, from time to time, add to or modify some or all of the Manual(s) to supplement or to improve the System as it determines in its sole discretion.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
You must operate the Franchise from a business location inside the Territory that we approve.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Other than the Internet Presence established by Franchisor, Franchisee shall not establish or maintain, or have established or maintained on its behalf, either alone or in concert with others, any other Internet Presence, making reference to Franchisor, the System, the Licensed Marks or the Franchised Business…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend a minimum of $6,500 per month on advertising the Franchise to customers and potential customers in your Territory.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Franchisee must participate in, comply with all terms and conditions of, and pay all charges related to, all programs Franchisor may require Franchisee to participate in from time to time, including any gift card, gift certificate, rewards, coupon, customer satisfaction, or frequent customer, reciprocity, membership…
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase this software from these suppliers.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
You must pay all fees, payments, and charges described in Item 6 to us or our affiliates through EFT direct debit or by such other means as we may require.
Must the franchisee participate in a gift card program?
YesItem 16
You must also participate in all customer programs we require, including any gift card, gift certificate, rewards, coupon, customer satisfaction, or frequent customer, reciprocity, membership or loyalty programs.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must purchase and use uniforms and branded apparel that meet our standards and specifications.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
We have sole suppliers for the scheduling software, proposal-writing software, field service software, customer management software, financial management software and accounting software that we designate and which you must use in your Franchised Business.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to all of your computer systems, including any technology systems, and all data generated or stored in your systems, including in any accounting or financial systems you may maintain.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall use all software and other systems specified or provided by Franchisor, an affiliate or any third party, for use in the operation of the Franchised Business, including field service software, customer management, financial management software, accounting, scheduling, proposal-writing and any other…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor shall charge a registration fee or program fee for such training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We may, at our option conduct a convention that you must attend.
The filing answers no to 5 questions
- Is there a franchisee advisory council, association or committee?Item 20
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Is a minimum grand opening advertising spend required?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisee/operator personally, or a small franchisor still owner-run. Wears every hat.
OwnerCEOPresidentPrincipal
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
- With median unit growth of only 2.62% YoY across 323 disclosed brands, you need to find the outliers poised for expansion before they hit the market.Using growth signals to identify high-velocity brands lets you engage them during expansion phases, capturing deals 2x faster than reactive competitors who wait for public announcements.
The vendor opportunity at Plumbing Paramedics
Plumbing Paramedics runs 15 franchised locations with an average unit volume of $1,375,990 and unit count flat year over year. The brand is part of The Riverside Company's home-services portfolio, alongside Heating + Air Paramedics, MaidPro, 1 Tom Plumber, Pacific Lawn Sprinklers, The Brothers that just do Gutters, and Shine Window Care.
Who controls software purchasing
Chairman Jordan Lajoie leads the brand with Vice Presidents Caroline Quoyeser and Stephen Rice and Managers Ryan Farris and Steven Siegel. The mapped operator footprint shows 5 single-unit operators, concentrated in Indiana, North Carolina, Texas and Georgia.
Tech named in the FDD, and what is actually required
Facebook, Google Business Profile, Instagram, LinkedIn, Pinterest, Snapchat, TikTok and Twitter by X all appear in Item 11 of the filing, though none of them is required.
Procurement, renewals, and timing
Item 8 requires an approved-supplier list, with the franchisor or an affiliate as the sole source for the Initial Marketing Package, digital marketing services, add-on marketing intelligence tools and branded emails; franchisees may propose other suppliers for approval. Item 17 lets a franchisee in good standing renew for whatever term the company is then offering new franchisees.
How to read the Plumbing Paramedics FDD
The filing embedded below was filed with state franchise regulators in 2026 and includes the Item 19 financial performance representation referenced above. Talk to FranCloud for a ranked target list of franchise systems like this one.
Questions vendors ask
Plumbing Paramedics, answered from the filing
Plumbing Paramedics is led by Chairman Jordan Lajoie alongside Vice Presidents Caroline Quoyeser and Stephen Rice, who oversee a system backed by The Riverside Company, the private equity owner behind Heating + Air Paramedics, MaidPro and 1 Tom Plumber.
None of the systems named in the FDD — Facebook, Google Business Profile, Instagram, LinkedIn, Pinterest, Snapchat, TikTok and Twitter by X, all under Item 11 — is required; they appear in the filing without being mandated.
15 franchised locations, with unit count flat year over year, in the home-services segment.
Item 8 requires an approved-supplier list, with the franchisor or an affiliate as sole source for the Initial Marketing Package, digital marketing services, add-on marketing intelligence tools and branded emails.
Item 17 lets franchisees renew for whatever term the company is then offering new franchisees, so timing tracks the current 10-year initial term rather than a fixed renewal date.
The filing is embedded below. It was filed with state franchise regulators in 2026 and includes the Item 19 financial performance representation.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
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Operator footprint
Who runs the locations
5 operators run 5 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit5
Top states by locations
| IN | 2 |
|---|---|
| NC | 1 |
| TX | 1 |
| GA | 1 |
Ownership
The portfolio behind Plumbing Paramedics
pe_firm of The Riverside Company.
Sibling brands
Related Home services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.