We currently require you to use the following computer software: Better Software (BPro) (“CRM”) software
Shine Window Care
Home servicesSoftware purchasing at Shine Window Care is controlled at the franchisor level, with key executives including CEO Ryan Parsons and CFO Gregory Esgar. The system currently mandates Better Software (BPro) and QuickBooks Online Plus by Intuit Inc. across all 74 franchised locations. With 32% year-over-year unit growth and a 10-year initial term, the addressable market for replacement or complementary tools is expanding rapidly.
Mandated & recommended tech
The systems vendors compete with
3 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing — the incumbents a challenger must displace or integrate with.
You must purchase separately a QuickBooks Online Plus subscription from INTUIT and operate using QuickBooks continuously
Our Field Operations Manual is located within our Shine University platform
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close — derived from the corpus by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
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Live signals
The vendor opportunity at Shine Window Care
Shine Window Care is a home-services franchise headquartered in Arizona with 74 franchised units and no company-owned locations disclosed in the 2026 FDD. The system reported average unit volume (AUV) of $393,000 and a 7.0% royalty on gross sales. Year-over-year unit growth sits at 32.143%, signaling an active expansion phase. For software vendors, that growth trajectory means a rising number of new locations that must be equipped with mandated technology — and a franchisor that is likely evaluating tools to support scale.
The initial franchise term is 10 years, with renewal possible for two consecutive 5-year terms under the then-current agreement. Renewal conditions include a requirement to refurbish the business to current standards, which may involve updating or replacing signs, equipment, vehicles, and vehicle wraps. While not explicitly a software trigger, the refurbishment clause often coincides with technology refresh cycles.
Who controls software purchasing
Software purchasing authority sits at the franchisor level. The 2026 FDD lists five officers: Ryan Parsons (Chief Executive Officer), Caroline Quoyeser (President, Secretary and Manager), Jason Wiedder (Chief Growth Officer), L. Joseph Lee (Vice President and Manager), and Gregory Esgar (Chief Financial Officer). In a system of this size, the CFO and CEO are the most likely initial approvers for any software investment that touches financial operations or field service management. The Chief Growth Officer may also influence tools that support franchise development and onboarding.
No parent company is on file; Shine Window Care appears independently owned. This flat structure can mean faster decision cycles compared with franchise systems nested inside large holding companies.
Mandated and current tech stack
The FDD mandates three systems. Better Software (BPro) is the operational platform. QuickBooks Online Plus by Intuit Inc. is the required accounting system. Shine University is the mandated training platform. These three form the core technology backbone that every franchisee must adopt.
For vendors selling adjacent or replacement software, the presence of mandated systems is a double signal. It confirms the franchisor is willing to enforce technology standards, which lowers adoption friction for new tools that integrate with or improve upon the existing stack. It also means any pitch must address how the proposed software fits alongside — or replaces — BPro and QuickBooks Online Plus.
Procurement, renewals, and timing
Item 8 of the 2026 FDD does not contain a procurement extract in our corpus, so the formal supplier designation process is not publicly detailed. In practice, home-services franchisors of this size often operate a hybrid model: mandated core systems with some flexibility on ancillary tools.
Renewal timing provides a natural window for software evaluation. Franchisees must give at least six months' written notice — but not more than 12 months — before the end of the initial 10-year term. The renewal agreement may contain materially different terms, including higher royalty and marketing fees. For a vendor, the 6-to-12-month pre-renewal window is when franchisees and the franchisor are most likely to reassess operational costs and technology.
With 32% unit growth, the system is also adding new franchisees who must be onboarded onto the mandated stack. Each new unit represents a fresh implementation of BPro and QuickBooks Online Plus, creating recurring touchpoints where complementary software could be introduced.
How to read the Shine Window Care FDD
The 2026 Franchise Disclosure Document is embedded below. Key sections for software vendors include Item 1 (officers and ownership), Item 11 (franchisor assistance and mandated systems), and Item 17 (renewal and termination). The FDD confirms a 7.0% royalty, a $393,000 AUV, and the three mandated technology platforms. No company-owned units are reported, and no operator footprint is mapped in our corpus. For a ranked target list of franchise systems that match your software category, FranCloud can help.
Questions vendors ask
Shine Window Care, answered from the filing
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FDD alert
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Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.