FiservFiserv
MandatoryFDD (11) management and staff trained and competent to operate NGP at all times. Each licensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-appro
From the filings
HQ-led decisions
Vignette Collection
LodgingSoftware purchasing for Vignette Collection is controlled at the corporate level by InterContinental Hotels Group (IHG) executives, including the SVP of US and Canada Franchise Operations. The brand mandates a full suite of IHG systems—Concerto, Merlin, a loyalty program, a PMS, and an RMS—across its 2 franchised US units. This tightly prescribed environment means vendors must align with IHG’s enterprise standards to gain adoption.
For software vendors selling into US franchise brands.
Live signals
Total units
2
2 franchised
Unit growth YoY
0%
vs prior filing
AUV
—
Item 19, 2026
Royalty
2%
of gross sales
Ad fund
3.5%
national + local
Initial fee
$500
per unit
Investment range
$1.83M–$109.47M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FreedomPayFreedomPay
Mandatorylicensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-approved merchant service provider, and a participation agreement with FreedomPay and SCH (
AmadeusAmadeus
from time to time. As a participant in ICS, you are automatically enrolled in the GDS, which provides reservation linkage with the three current major GDS – Travelport, Sabre, and Amadeus. You must pa
Delphi (Amadeus Hospitality)Amadeus
e, charged Annually Events Platform and in 500 MB units: $370 per unit/per year (minimum of (Payable to Note 9 2Way Interface 4 units). Holiday) Interface Subscription: $2,200 for Delphi Annually One
First DataFiserv
plication and Agreement for New Properties (“Addendum”) is entered into between FDS Holdings, Inc. (“First Data” or “Processor”), Bank of America, N.A. (“Bank”) (collectively with First Data, “Service
HotelKeyHotelKey
PMS Solution Fee of $6.25 per room per month, which may increase by no more than 5% annually with notice to Brand System Hotels. The PMS Solution Fee covers the Hotel’s use of the HotelKey Cloud PMS,
MeetingBrokerMeetingBroker
0 per reservation Note 5 Service Provider) Monthly Groups & Meetings 4% of consumed or presumed/agreed room revenue (Payable to Note 5 (“G&M”) Fee for leads sent to hotels via IHG MeetingBroker SCH) 2
NextGen PaymentsNextGen Payments
orm is also designed to support effective management of Hotel Content and quick response to guest relations issues. SCH administers a computerized payment card processing program, NextGen Payments (“N
OracleOracle
places the secure payment solution previously in use by IHG and Hotel and is supported by key third party providers including FreedomPay, Inc. (“FreedomPay”), Oracle Corporation (“Oracle”), Hewlett-Pa
Oracle OPERAOracle
MS, which enables property-management and related activities to be integrated with IHG systems, and it also includes support and training modules. Additionally, Hotels will pay an OPERA Cloud PMS Impl
Sabre SynXisSabre Hospitality
compromise of personal information due to a data security breach affecting Kimpton Hotels during the period August 10, 2016 – March 9, 2017. This suit relates to the breach of the Sabre SynXis reserva
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 10 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Holiday and SCH have independent access to the information and data collected by the PMS and Reservation System.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 17
Upon request, you will provide us and our Affiliates, quarterly financial statements within 45 days after the end of each fiscal quarter and annual audited financial statements within 90 days after the end of each fiscal year.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Holiday or its affiliate currently own an interest in Groups360 LLC (“Groups360”), which provides lead generation services, meeting advisory services, and marketing services to participating hotels in our System and other hospitality companies.
Is there a franchisee advisory council, association or committee?
YesItem 20
membership in the IHG Owners Association and are entitled to vote at its meetings on the basis of one Hotel, one vote.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
IHG has the right to periodically change the Brand System by adding, modifying, altering and/or deleting elements of the Brand System.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
The GPO, or in some cases, the supplier, may also pay a rebate or allowance to the licensee directly based on the volume of your purchases.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
We will review any consultant you propose.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 17
You must comply with the Card Organization Rules, including the Payment Card Industry Data Security Standard (“PCI DSS”), applicable to the Card types you accept.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 6
Completion of the TOV survey is mandatory when assigned.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
The Quality System may include, but shall not be limited to, online questionnaires for the Hotel to complete and/or inspections of the Hotel by IHG’s representatives;
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
Holiday can make changes to the Standards, which will become binding on you as if originally set forth in the Standards.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Licensee will conduct an opening advertising and marketing campaign that complies with the Standards.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 6
Your Hotel must participate in the designated Loyalty Program for as long as SCH chooses to market a Loyalty Program.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
In addition, Licensee will be required to enter into a merchant processing application and agreement with the IHG-approved merchant service provider.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
IHG requires Licensee to pay all outstanding fees by electronic funds transfer, direct account debit, ACH or other similar technology designed to accomplish the same purpose as may be designated by IHG.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Licensee must ensure suitable, qualified individuals are employed at the Hotel in such number as is sufficient to staff all positions at the Hotel in accordance with the Standards.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
All Brand System hotels must use an approved F&B POS System that meets the Standards which includes full integration with the PMS.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
Sales Director/Manager, Executive Housekeepers, Director of Engineering and Food and Beverage Director or Manager must also complete annual retraining requirements as Holiday may designate.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
The Licensee (or, if Licensee is not an individual, a representative of Licensee) and the General Manager must attend the IHG Investors and Leadership Conference, or any future replacement conference, and must pay the registration fee of up to $2,500 per attendee regardless of attendance plus travel and expenses.
The filing answers no to 4 questions
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 6
- Must employees wear uniforms specified by the franchisor?Item 5
The vendor opportunity at Vignette Collection
Vignette Collection is a lodging brand with a small but tightly integrated US footprint. The most recent Franchise Disclosure Document, filed in 2026, reports 2 franchised units. The number of company-owned locations was not disclosed. For a software vendor, the addressable market is limited to these 2 properties, but the opportunity lies in the brand’s connection to the broader IHG ecosystem. IHG’s corporate mandates mean that any tool adopted here could signal compatibility with a much larger enterprise portfolio.
Average unit volume and royalty rates are not disclosed in the available FDD data. Year-over-year unit growth is also not available. Vendors should approach this brand as a potential proof point within IHG rather than a high-volume standalone target.
Who controls software purchasing
Software decisions for Vignette Collection are made at the headquarters level by IHG. The FDD lists Elie W. Maalouf as Chief Executive Officer of InterContinental Hotels Group, PLC, with Jolyon Bulley serving as CEO of the Americas. The executive most relevant to a vendor’s sales process is Colin Macdonald, Senior Vice President of US and Canada Franchise Operations. Heather Balsley, Chief Customer & Marketing Officer, is also a key stakeholder for any guest-facing or marketing technology.
Because the brand is fully franchised and operates under IHG’s corporate mandates, individual franchisees are unlikely to have autonomy over core operational software. A vendor’s path to adoption runs through IHG’s brand standards and corporate partnerships.
Mandated and current tech stack
The 2026 FDD mandates five technology categories for Vignette Collection properties: IHG Concerto, IHG Merlin, a Loyalty Program, a Property Management System, and a Revenue Management System. These are listed as mandated systems, meaning every franchised location must use them. The FDD does not name specific third-party vendors for the PMS or RMS, only that they are required.
This creates a clear map for vendors. Any software that complements or integrates with IHG Concerto and Merlin—or that can replace a mandated component with an IHG-approved alternative—has a defined entry point. The loyalty program mandate also signals that guest data and CRM integrations are non-negotiable.
Procurement, renewals, and timing
The procurement model for Vignette Collection is not detailed in the available FDD extracts. The Item 8 signal, which typically describes designated versus approved supplier requirements, was not captured. This means vendors cannot determine from the current data whether IHG requires franchisees to buy from a specific list or allows open purchasing.
Similarly, renewal and contract term data are absent. The initial franchise term and Item 17 renewal conditions were not disclosed in the extract. Without this information, it is impossible to estimate when contract windows might open or when franchisees might be reevaluating their tech stacks.
How to read the Vignette Collection FDD
The full 2026 Vignette Collection FDD is embedded below. This document is the primary source for understanding the legal and operational requirements that shape software purchasing at this brand. Key sections for vendors include Item 11 (the source of the tech mandates listed above) and Item 8, if available, for procurement rules. Use the viewer to search for specific terms like “software,” “PMS,” or “approved supplier” to find relevant clauses.
For a ranked list of franchise brands that match your software’s ideal customer profile, talk to FranCloud.
Questions vendors ask
Vignette Collection, answered from the filing
IHG’s corporate leadership controls purchasing. Key figures include Colin Macdonald (SVP, US and Canada Franchise Operations) and Heather Balsley (Chief Customer & Marketing Officer).
The 2026 FDD mandates IHG Concerto, IHG Merlin, a Loyalty Program, a Property Management System (PMS), and a Revenue Management System (RMS). No specific third-party vendor names are disclosed.
There are 2 franchised units in the US, according to the latest FDD. The number of company-owned units was not disclosed.
The procurement model is not detailed in the available FDD extracts. The Item 8 signal was not captured, so it is unclear if suppliers are designated, approved, or open.
Renewal and term details are not disclosed in the 2026 FDD extract. Without the initial term length or Item 17 data, contract window timing cannot be estimated.
The 2026 FDD was filed with state franchise regulators. You can read the full document using the embedded PDF viewer below.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Vignette Collection files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Ownership
The portfolio behind Vignette Collection
strategic_multibrand of IHG.
Sibling brands
Related Lodging brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.