FiservFiserv
Mandatorypropriate management and staff trained and competent to operate NGP at all times. Each licensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-appr
From the filings
+0.688% units YoYHQ-led decisions
Holiday Inn Express
LodgingHoliday Inn Express controls software purchasing through parent IHG: hotels must run a PMS certified by IHG's affiliate SCH, currently HotelKey or Oracle OPERA, and maintain a merchant processing agreement with Fiserv, with card tokenization by FreedomPay. The system spans 2,340 units, all of them franchised.
For software vendors selling into US franchise brands.
Live signals
Total units
2,340
2,340 franchised
Unit growth YoY
+0.688%
vs prior filing
AUV
—
Item 19, 2025
Royalty
2%
of gross sales
Ad fund
3%
national + local
Initial fee
—
per unit
Investment range
$13.85M–$20.88M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FreedomPayFreedomPay
Mandatorylicensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-approved merchant service provider, and a participation agreement with FreedomPay and SCH (
HotelKeyHotelKey
Mandatoryprovided in the Profit and Loss Statement for the Global Technology division is not generally available to licensees). Hotels must utilize the Cloud PMS. Currently SCH recommends HotelKey Cloud PMS fo
Oracle OPERAOracle
Mandatorys not generally available to licensees). Hotels must utilize the Cloud PMS. Currently SCH recommends HotelKey Cloud PMS for Brand System hotels; however, you may choose to utilize OPERA Cloud PMS You
AmadeusAmadeus
As a participant in ICS, you are automatically enrolled in the GDS, which provides reservation linkage with the three current major GDS – Travelport, Sabre, and Amadeus. You must pay a GDS fee for any
CventCvent
d Revenue Management touchpoints • Dedicated Mailbox for inquiries and modifications Sales Strategy & Activation • Consultation and configuration of Meeting Broker, eProposal, and Cvent • Respond to a
Delphi (Amadeus Hospitality)Amadeus
ge will depend on your Hotel size, (Payable to and 2Way Interface charged in 500 MB units: $370 per unit/per Holiday) year (minimum of 4 units). Interface Subscription: $2,200 for Delphi One time cost
First DataFiserv
plication and Agreement for New Properties (“Addendum”) is entered into between FDS Holdings, Inc. (“First Data” or “Processor”), Bank of America, N.A. (“Bank”) (collectively with First Data, “Service
MeetingBrokerMeetingBroker
en contracted). The funds collected through the G&M Fee are reinvested into improving G&M tools and programs. Hotels agree to pay commissions due to third parties sourcing through MeetingBroker. To su
NextGen PaymentsNextGen Payments
orm is also designed to support effective management of Hotel Content and quick response to guest relations issues. SCH administers a computerized payment card processing program, NextGen Payments (“N
OracleOracle
United States 308-627-6600 Holiday Inn Express West Omaha - Elkhorn Veer Hospitality LLC 19040 Evans Street Elkhorn NE 68022 United States 435-261-8484 Holiday Inn Express Fremont Oracle Holdings LLC
Sabre SynXisSabre Hospitality
compromise of personal information due to a data security breach affecting Kimpton Hotels during the period August 10, 2016 – March 9, 2017. This suit relates to the breach of the Sabre SynXis reserva
TripAdvisorTripAdvisor
Implementation of hotel website content update requests via centralized team/inbox • Annual 3rd party website content and photography audit & implementation (Expedia, Booking.com, Tripadvisor, Trivago
Franchisor behaviours
What the franchisor requires
19 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 12 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Holiday and SCH have independent access to the information and data collected by the PMS and Reservation System.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 17
Upon request, you will provide us and our Affiliates, quarterly financial statements within 45 days after the end of each fiscal quarter and annual audited financial statements within 90 days after the end of each fiscal year.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
SCH and its affiliates may enter into agreements with suppliers and receive revenue attributable to purchases by licensees and by SCH and its affiliates.
Is there a franchisee advisory council, association or committee?
YesItem 20
The IHG Owners Association (IHG Owners Association) was created by Holiday’s predecessor in interest in 1956.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
IHG reserves the right (i) to change the Service Provider for any Additional Required Service, and (ii) to add or remove Core Services or to replace any of the Additional Required Services.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 17
As part of your obligation to comply with Card Organization Rules, you are required to comply with PCI DSS.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
maintaining minimum product and service quality standards and scores for quality assurance and guest survey programs established and maintained by IHG, as such programs may be modified by IHG from time to time
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
The Quality System may include, but shall not be limited to, online questionnaires for the Hotel to complete and/or inspections of the Hotel by IHG’s representatives;
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Holiday inspects and approves your Hotel before Holiday authorizes it to open, to confirm that you have completed all of the requirements under paragraph 13.J and/or Attachment “B” of the License.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Licensee will conduct an opening advertising and marketing campaign that complies with the Standards.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 6
Hotels are required to allocate a minimum percentage of their rooms inventory, as specified by the Loyalty Program, for reward night redemption by IHG One Rewards members.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
In addition, Licensee will be required to enter into a merchant processing application and agreement with the IHG-approved merchant service provider.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
IHG requires Licensee to pay all outstanding fees by electronic funds transfer, direct account debit, ACH or other similar technology designed to accomplish the same purpose as may be designated by IHG.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Holiday may include conditions in your License requiring you to hire a duly qualified and experienced (i) management company acceptable to Holiday or (ii) a General Manager and/or Director of Sales with at least two year’s prior experience in such position at a hotel operated under any of Holiday’s brands or at a…
Must employees wear uniforms specified by the franchisor?
YesItem 8
All employees must wear the Holiday Inn Express defined uniform from the Cintas Uniform Collection or such other mandated supplier.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
Licensee understands that IHG and its Affiliates will have access to certain reports and information relating to the Hotel and generated through the use of the Curated Solutions, including information relating to revenues, room occupancy, and availability, as well as Personal Data.
Training
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
The Licensee (or, if Licensee is not an individual, a representative of Licensee) and the General Manager must attend the IHG Investors and Leadership Conference, or any replacement conference, and must pay the registration fee of up to $2,500 per attendee regardless of attendance plus travel and expenses.
The filing answers no to 3 questions
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Holiday Inn Express
Holiday Inn Express operates 2,340 units, all of them franchised, in the lodging segment. Item 19 of the FDD includes a financial performance representation. Franchised outlets grew 0.688% year over year. Holiday Inn Express is part of IHG, alongside sibling brands Holiday Inn, EVEN Hotels, Staybridge Suites, Atwell Suites, Crowne Plaza, and Kimpton Hotels & Restaurants.
Who controls software purchasing
Hotels must purchase property-level technology and telecommunications equipment, software, and services from vendors IHG designates or that meet its specifications, plus a private-network connection from IHG's designated vendor. Each hotel enters a merchant processing agreement with Fiserv, IHG affiliate SCH's approved merchant service provider, and a participation agreement with SCH under the required NextGen Payments program, which uses FreedomPay for tokenization. Hotels must also enter a Microsoft Select Participation Agreement for licensed software and keep Keycard System software and hardware maintained. SVP of US and Canada Franchise Operations Colin Macdonald is a relevant HQ contact for vendors.
Tech named in the FDD, and what is actually required
Hotels must use a Cloud PMS: SCH currently recommends HotelKey Cloud PMS, and hotels may choose OPERA Cloud PMS instead. PMS hardware comes through a required Joinder Agreement with HP, hotels must use SCH's proprietary IHG Concerto software and the IHG Merlin portal, and Fiserv (merchant processing) and FreedomPay (tokenization) are mandated under the NextGen Payments program. The FDD names MeetingBroker as in use for group and meeting leads and names Delphi elsewhere in the filing.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: hotels must build, design, furnish, and operate to IHG's Standards, and where IHG designates or approves a supplier to meet those Standards, hotels must procure from that supplier unless they receive prior written approval to use another source. Item 17 of the FDD sets Holiday Inn Express's renewal, transfer, and termination terms; see the embedded filing below for specifics.
How to read the Holiday Inn Express FDD
The embedded viewer below carries Holiday Inn Express's 2026 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Holiday Inn Express where the technology mandate and procurement structure line up with your product.
Questions vendors ask
Holiday Inn Express, answered from the filing
Holiday Inn Express's parent IHG designates the property-management, payment, and connectivity systems hotels must run, including a merchant agreement with Fiserv. SVP of US and Canada Franchise Operations Colin Macdonald is a relevant HQ contact for vendors.
Hotels must run a PMS certified by IHG's affiliate SCH, currently HotelKey or Oracle OPERA, obtain PMS hardware through a Joinder Agreement with HP, and must maintain a merchant processing agreement with Fiserv under the NextGen Payments program, which uses FreedomPay for tokenization. The FDD also names MeetingBroker as in use and Delphi elsewhere in the filing.
2,340 total units, all franchised, in the lodging segment.
Item 8 runs an approved-supplier list: hotels must build, furnish, and operate to IHG's Standards, and where IHG designates or approves a supplier to meet those Standards, hotels must procure from that supplier unless they get prior written approval to use another one.
Item 17 of the FDD sets Holiday Inn Express's renewal, transfer, and termination terms; see the embedded filing below for specifics. Franchised outlets grew 0.688% year over year.
The embedded PDF viewer below carries Holiday Inn Express's 2026 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Holiday Inn Express files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Ownership
The portfolio behind Holiday Inn Express
strategic_multibrand of IHG.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.