FiservFiserv
Mandatoryhe NGP monthly fee, multiplied by (y) the remaining monthly payments in the term. Each licensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-appr
From the filings
HQ-led decisions
Noted Collection
LodgingSoftware purchasing at Noted Collection flows through the franchisor's corporate mandates, with key decision-makers including CEO Elie W. Maalouf and Americas Chief Executive Jolyon Bulley. The system mandates a full IHG tech stack—Concerto, Merlin, NextGen Payments, PMS, and RMS—leaving limited room for unsanctioned tools. The current US footprint is small, with only 1 mapped unit in Georgia, making this a highly targeted, early-stage vendor opportunity.
For software vendors selling into US franchise brands.
Live signals
Total units
0
0 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2026
Royalty
2%
of gross sales
Ad fund
3.5%
national + local
Initial fee
—
per unit
Investment range
$711K–$80.53M
all-in, Item 7
Procurement
Standards based
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FreedomPayFreedomPay
Mandatorylicensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-approved merchant service provider, and a participation agreement with FreedomPay and SCH (
AmadeusAmadeus
from time to time. As a participant in ICS, you are automatically enrolled in the GDS, which provides reservation linkage with the three current major GDS – Travelport, Sabre, and Amadeus. You must pa
Delphi (Amadeus Hospitality)Amadeus
e, charged Annually Events Platform and in 500 MB units: $370 per unit/per year (minimum of (Payable to Note 9 2Way Interface 4 units). Holiday) Interface Subscription: $2,200 for Delphi Annually One
First DataFiserv
plication and Agreement for New Properties (“Addendum”) is entered into between FDS Holdings, Inc. (“First Data” or “Processor”), Bank of America, N.A. (“Bank”) (collectively with First Data, “Service
HotelKeyHotelKey
PMS Solution Fee of $6.25 per room per month, which may increase by no more than 5% annually with notice to Brand System Hotels. The PMS Solution Fee covers the Hotel’s use of the HotelKey Cloud PMS,
MeetingBrokerMeetingBroker
Note 5 IHG Business Edge Program Fees SCH) Monthly Groups & Meetings 4% of consumed or presumed/agreed room revenue (Payable to Note 5 (“G&M”) Fee for leads sent to hotels via IHG MeetingBroker SCH) 2
NextGen PaymentsNextGen Payments
enews every five years following the IHG Connect original Hardware Software Varies; can range from $1,000 to $200,000 Note 9 purchase License Renewal (Payable to Service Provider) NextGen Payments (“N
OracleOracle
places the secure payment solution previously in use by IHG and Hotel and is supported by key third party providers including FreedomPay, Inc. (“FreedomPay”), Oracle Corporation (“Oracle”), Hewlett-Pa
Oracle OPERAOracle
MS, which enables property-management and related activities to be integrated with IHG systems, and it also includes support and training modules. Additionally, Hotels will pay an OPERA Cloud PMS Impl
Sabre SynXisSabre Hospitality
compromise of personal information due to a data security breach affecting Kimpton Hotels during the period August 10, 2016 – March 9, 2017. This suit relates to the breach of the Sabre SynXis reserva
Franchisor behaviours
What the franchisor requires
22 requirements the franchisor states in this filing, each in its own words; 1 explicit no; 11 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Holiday and SCH have independent access to the information and data collected by the PMS and Reservation System.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
of Records. By the third day of each month, Licensee shall submit to IHG a statement which shall include all Operating Data and Guest Data and will be in such form (including but not limited to electronic transmission or automatic capture) and detail as IHG may reasonably request from time to time, and may be used by…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Holiday or its affiliate currently own an interest in Groups360 LLC (“Groups360”), which provides lead generation services, meeting advisory services, and marketing services to participating Hotels in our System and other hospitality companies.
Is there a franchisee advisory council, association or committee?
YesItem 20
The IHG Owners Association was created by Holiday’s predecessor in interest in 1956.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
Holiday can make changes to the Standards, which will become binding on you as if originally set forth in the Standards.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
The GPO, or in some cases, the supplier, may also pay a rebate or allowance to the licensee directly based on the volume of your purchases.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Without limiting Licensee’s obligations set forth in subparts 7.1.1, 7.1.2 and 7.1.3 above, Licensee will comply with any additional security and data protection practice requirements that IHG will provide to Licensee in writing, which may be updated from time to time (the “Security Practices”).
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 6
You must participate in quality and guest satisfaction programs that Holiday periodically develops and modifies.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 6
Holiday representatives may inspect the Hotel at any time with or without notice to you, to determine whether your Hotel is compliant with the Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
The Standards and any modifications to them can be delivered by IHG to Licensee in hard paper copy or, at IHG’s option, be made available to Licensee in digital, electronic or other computerized form.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Holiday inspects and approves your Hotel before Holiday authorizes it to open, to confirm that you have completed all of the requirements under paragraph 13.J and/or Attachment “B” of the License.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Licensee shall not promote, maintain, implement or be responsible for any web site in connection with the licensed Hotel without the prior written approval of IHG, and if approved by IHG, any such web site shall comply with all of IHG’s web site requirements as set forth in the Standards or otherwise.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 6
Your Hotel must participate in the designated Loyalty Program for as long as SCH chooses to market a Loyalty Program.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
Licensee will be required to enter into a merchant processing application and agreement with the IHG-approved merchant service provider.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
IHG requires Licensee to pay all outstanding fees by electronic funds transfer, direct account debit, ACH or other similar technology designed to accomplish the same purpose as may be designated by IHG.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Licensee must ensure suitable, qualified individuals are employed at the Hotel in such number as is sufficient to staff all positions at the Hotel in accordance with the Standards.
Must employees wear uniforms specified by the franchisor?
YesItem 8
All employees must wear the Brand System defined uniform from the Cintas Uniform Collection or such other mandated supplier.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
All Brand System hotels must use an approved F&B POS System that meets the Standards which includes full integration with the PMS.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 17
Our support team maintains an account on all systems and applications for the purposes of maintenance and support.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
In addition, the General Manager, Guest Service Manager, Sales Director/Manager, Executive Housekeeper, Director of Engineering, and Food and Beverage Director or Manager must complete any annual retraining requirements designated by Holiday.
The filing answers no to 1 question
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Noted Collection
Noted Collection is a lodging franchise headquartered in Georgia. For software vendors, the immediate addressable market is extremely small: the most recent FDD maps only 1 unit, located in Georgia, with zero multi-unit operators on file. This single-unit footprint means any software sale here is a pinpoint engagement, not a volume play. The system appears independently owned, with no parent company listed, and year-over-year unit growth is not disclosed. While the total unit count and AUV are absent from the filing, the concentrated geography—just one property in GA—defines the sales motion. You are not selling into a sprawling enterprise; you are selling into a tightly controlled, corporate-mandated environment where every tool is prescribed.
Who controls software purchasing
Purchasing authority sits at the HQ level, driven by IHG's Americas leadership. The FDD lists Elie W. Maalouf as Chief Executive Officer of InterContinental Hotels Group, PLC, with Jolyon Bulley serving as Chief Executive Officer, Americas. Mark Sergot, Chief Development Officer, Americas, and Heather Balsley, Chief Customer & Marketing Officer, round out the key decision-making group. Colin Macdonald, Senior Vice President of US and Canada Franchise Operations, is the operational lead most likely to oversee day-to-day technology compliance. For a vendor, the path to a pilot or contract runs through this corporate team, not through individual franchisees. The system's structure gives HQ full control over which tools are evaluated, approved, and deployed.
Mandated and current tech stack
The technology landscape at Noted Collection is defined entirely by IHG mandates. The FDD requires franchisees to use the IHG Admin Program, IHG Concerto, and IHG Merlin. Payment processing is locked into NextGen Payments (NGP). Additionally, a Property Management System and a Revenue Management System are mandated, though the FDD does not name specific PMS or RMS vendors. This stack leaves almost no white space for alternative operational software. Any vendor pitching a tool that overlaps with Concerto, Merlin, NGP, PMS, or RMS functions must be prepared to displace or integrate with an existing IHG-sanctioned system—a high bar given the corporate mandate structure.
Procurement, renewals, and timing
Procurement processes at Noted Collection are opaque. Item 8 of the FDD, which typically outlines whether the franchisor designates suppliers or maintains an approved vendor list, provides no extract. This means the procurement model—designated supplier, approved supplier, or open market—is not disclosed in the most recent filing. Similarly, Item 17, which covers renewal, transfer, and termination, offers no extract. The initial franchise term is not stated, so contract renewal cycles and potential software re-evaluation windows cannot be estimated. Vendors should assume a closed, corporate-driven procurement environment until further intelligence surfaces.
How to read the Noted Collection FDD
The 2026 Franchise Disclosure Document is the authoritative source for every fact on this page. It identifies the franchisor's executives, lists the mandated technology systems, and provides the unit count and operator footprint. Because the FDD is a legal filing with state regulators, it carries more weight than any third-party database. Use the embedded viewer below to confirm the IHG tech mandates, verify the single Georgia unit, and check for any updates to procurement or renewal language. For vendors building a ranked target list, FranCloud can help you compare this system against others by tech stack openness, decision-maker accessibility, and unit growth trajectory.
Questions vendors ask
Noted Collection, answered from the filing
The buying center sits within IHG's Americas leadership. Key executives include Jolyon Bulley (CEO, Americas) and Heather Balsley (Chief Customer & Marketing Officer), who influence technology and guest-experience mandates.
The 2026 FDD mandates IHG Concerto, IHG Merlin, NextGen Payments (NGP), a Property Management System, and a Revenue Management System. No POS vendor is explicitly named, but the stack is tightly controlled by IHG.
The operator footprint shows only 1 mapped unit, located in Georgia. There are no multi-unit operators on file, indicating a very nascent or single-property franchise system.
The procurement model is not disclosed in the most recent FDD. Item 8 provides no extract, so it is unclear whether the system uses designated suppliers, an approved list, or an open procurement process.
Renewal timing cannot be estimated. The FDD does not disclose the initial term length or provide an Item 17 renewal extract, so contract cycles and renegotiation windows remain unknown.
The 2026 FDD was filed with state franchise regulators. You can review the full document using the embedded PDF viewer below to verify mandates, executive names, and unit counts directly from the source.
Source
Read the filing itself
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Ownership
The portfolio behind Noted Collection
strategic_multibrand of IHG.
Sibling brands
Related Lodging brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.