FiservFiserv
Mandatoryent and staff who are properly trained and competent to operate NGP at all times. Each licensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-appr
From the filings
HQ-led decisions
Holiday Inn
LodgingHoliday Inn controls software purchasing through parent IHG: every hotel must run an approved Food and Beverage POS System integrated with its property-management system, and maintain a merchant processing agreement with Fiserv, with card tokenization by FreedomPay. The system spans 521 units, 520 of them franchised.
For software vendors selling into US franchise brands.
Live signals
Total units
521
520 franchised
Unit growth YoY
-2.439%
vs prior filing
AUV
—
Item 19, 2026
Royalty
2%
of gross sales
Ad fund
3%
national + local
Initial fee
—
per unit
Investment range
$18.63M–$29.22M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FreedomPayFreedomPay
Mandatorylicensee will be required to enter into a merchant processing application and agreement with Fiserv, the SCH-approved merchant service provider, and a participation agreement with FreedomPay and SCH (
CventCvent
d Revenue Management touchpoints • Dedicated Mailbox for inquiries and modifications Sales Strategy & Activation • Consultation and configuration of Meeting Broker, eProposal, and Cvent • Respond to a
Delphi (Amadeus Hospitality)Amadeus
500 MB units: $370 per unit/per year (minimum of Annually IHG Groups & 4 units). Events Platform and (Payable to Note 9 2Way Interface Holiday) Interface Subscription: $2,200 for Delphi At the time of
First DataFiserv
plication and Agreement for New Properties (“Addendum”) is entered into between FDS Holdings, Inc. (“First Data” or “Processor”), Bank of America, N.A. (“Bank”) (collectively with First Data, “Service
HotelKeyHotelKey
H or Service Costs will vary according to your technology needs Provider) $4.25 per room; per month Monthly Note 9 HotelKey Cloud PMS Solutions Fee (Payable to SCH) Monthly Note 9 HotelKey Cloud $70.0
MeetingBrokerMeetingBroker
Note 5 IHG Business Edge Program (Payable to Fees SCH) Monthly Groups & Meetings 4% of consumed or presumed/agreed room revenue Note 5 (“G&M”) Fee for leads sent to hotels via IHG MeetingBroker (Payab
NextGen PaymentsNextGen Payments
Suppliers Entertainment, $166,025 to $207,152 As Required by SCH or Third-Party Security System and SCH or Suppliers Suppliers Other Technology Systems Equipment and Fees (Note 7) NextGen Payments $22
OracleOracle
places the secure payment solution previously in use by IHG and Hotel and is supported by key third party providers including FreedomPay, Inc. (“FreedomPay”), Oracle Corporation (“Oracle”), Hewlett-Pa
Oracle OPERAOracle
months of operation PMS Implementation of the Hotel. (Payable to Fee SCH) Holiday Inn/Holiday Inn Resort 2026 FDD 27 Type of Fee Amount Due Date Remarks Monthly Note 9 (Payable to OPERA Cloud PMS $9.0
Sabre SynXisSabre Hospitality
compromise of personal information due to a data security breach affecting Kimpton Hotels during the period August 10, 2016 – March 9, 2017. This suit relates to the breach of the Sabre SynXis reserva
TripAdvisorTripAdvisor
Implementation of hotel website content update requests via centralized team/inbox • Annual 3rd party website content and photography audit & implementation (Expedia, Booking.com, Tripadvisor, Trivago
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 12 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Holiday and SCH have independent access to the information and data collected by the PMS and Reservation System.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 17
Upon request, you will provide us and our Affiliates, quarterly financial statements within 45 days after the end of each fiscal quarter and annual audited financial statements within 90 days after the end of each fiscal year.
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 20
The IHG Owners Association (IHG Owners Association) was created by Holiday’s predecessor in interest in 1956.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
IHG reserves the right (i) to change the Service Provider for any Additional Required Service, and (ii) to add or remove Core Services or to replace any of the Additional Required Services.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Prices paid by licensees for goods and services as a participant of the IHG Procurement Program and/or under a Brand Standard/Specification Program may include up to a 6% fee.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
Use of a custom design or a non-approved vendor is permitted only in limited circumstances and requires (a) Holiday’s prior approval, (b) a Custom Design and Non-Approved Vendor Fee of up to $35,000, and (c) if requested by IHG, a model room.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 17
As part of your obligation to comply with Card Organization Rules, you are required to comply with PCI DSS.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
The Quality System may include, but shall not be limited to, online questionnaires for the Hotel to complete and/or inspections of the Hotel by IHG’s representatives;
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
All Hotels in the Brand System are subject to the Standards, which Holiday may change from time to time.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not operate an independent website separate from the official Holiday brand website with respect to your Hotel.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Marketing Contribution and a monthly Loyalty Program Contribution, currently known as the “IHG One Rewards Fee” (or other guest loyalty and frequency program fee as it may be re- characterized from time to time) at the prevailing rate on qualifying room rates and other eligible hotel charges for each night of a hotel…
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
If Holiday requires you to purchase equipment, furnishings, supplies or other products for the Hotel from a designated or approved supplier or service provider to comply with the Standards, then you must procure the products or services from the approved supplier unless you receive prior written approval to procure…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
In addition, Licensee will be required to enter into a merchant processing application and agreement with the IHG-approved merchant service provider.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
IHG requires Licensee to pay all outstanding fees by electronic funds transfer, direct account debit, ACH or other similar technology designed to accomplish the same purpose as may be designated by IHG.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Holiday may include conditions in your License requiring you to hire a duly qualified and experienced (i) management company acceptable to Holiday or (ii) a General Manager and/or Director of Sales with at least two year’s prior experience in such position at a hotel operated under any of Holiday’s brands or at a…
Must employees wear uniforms specified by the franchisor?
YesItem 8
All employees must wear the Brand System defined uniform from the Cintas Uniform Collection or such other mandated supplier.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
All Brand System hotels must use an approved F&B POS System that meets the Standards
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
7.1 Licensee understands that IHG and its Affiliates will have access to certain reports and information relating to the Hotel and generated through the use of the Curated Solutions, including information relating to revenues, room occupancy, and availability, as well as Personal Data.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
must pay for trainees’ travel expenses or any training expenses incurred from any optional or supplemental courses that your trainees attend
The filing answers no to 2 questions
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Holiday Inn
Holiday Inn operates 521 units, 520 of them franchised, in the lodging segment. Item 19 of the FDD includes a financial performance representation. Franchised outlets fell 2.439% year over year. Holiday Inn is part of IHG, alongside sibling brands EVEN Hotels, Staybridge Suites, Atwell Suites, Crowne Plaza, Holiday Inn Express, and Kimpton Hotels & Restaurants.
Who controls software purchasing
Hotels must purchase property-level technology and telecommunications equipment, software, and services from vendors IHG designates or that meet its specifications, plus private-network connecting services from IHG's designated vendor. Each hotel enters a merchant processing agreement with Fiserv, IHG affiliate SCH's approved merchant service provider, and a participation agreement with SCH under the required NextGen Payments program, which uses FreedomPay for tokenization. Every hotel must also run an approved Food and Beverage POS System fully integrated with its property-management system. SVP of US and Canada Franchise Operations Colin Macdonald is a relevant HQ contact for vendors.
Tech named in the FDD, and what is actually required
Fiserv (merchant processing) and FreedomPay (tokenization) are mandated under the required NextGen Payments program. Hotels must use a Cloud PMS: SCH currently recommends OPERA Cloud PMS for Holiday Inn hotels with more than 150 rooms, HotelKey may be used where the hotel's footprint supports it, and OPERA Cloud PMS is the only supported option for Holiday Inn Resort. PMS hardware comes through a required Joinder Agreement with HP, software licensing through a Microsoft Select Participation Agreement, and hotels must use SCH's proprietary IHG Concerto software and the IHG Merlin portal.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: hotels must buy certain mandated products and services from IHG-designated or approved suppliers, while non-mandated items may come from any source meeting IHG's specifications. Item 17 of the FDD sets Holiday Inn's renewal, transfer, and termination terms; see the embedded filing below for specifics.
How to read the Holiday Inn FDD
The embedded viewer below carries Holiday Inn's 2026 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Holiday Inn where the technology mandate and procurement structure line up with your product.
Questions vendors ask
Holiday Inn, answered from the filing
Holiday Inn's parent IHG designates the property-level technology, payment, and connectivity vendors hotels must use, including a merchant agreement with Fiserv. SVP of US and Canada Franchise Operations Colin Macdonald is a relevant HQ contact for vendors.
Every Holiday Inn must run an approved Food and Beverage POS System fully integrated with its property-management system, and each hotel enters a merchant processing agreement with Fiserv under the required NextGen Payments program, which uses FreedomPay for tokenization. Hotels must use a Cloud PMS, OPERA Cloud or HotelKey, and obtain PMS hardware through an HP Joinder Agreement.
521 total units, 520 franchised and 1 company-owned, in the lodging segment.
Item 8 runs an approved-supplier list: hotels must buy certain mandated products and services from IHG-designated or approved suppliers, while non-mandated items may come from any source meeting IHG's specifications; franchisees may propose an alternate supplier for approval.
Item 17 of the FDD sets Holiday Inn's renewal, transfer, and termination terms; see the embedded filing below for specifics. Franchised outlets fell 2.439% year over year.
The embedded PDF viewer below carries Holiday Inn's 2026 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Holiday Inn files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Ownership
The portfolio behind Holiday Inn
strategic_multibrand of IHG.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.