Lightspeed Restoration - General Offering

The vendor opportunity at Lightspeed Restoration

Lightspeed Restoration – General Offering operates 40 franchised locations, all independently owned, with no company-owned units disclosed in the 2026 FDD. The brand is headquartered in Texas and shows a geographic footprint concentrated in Virginia (9 units), Texas (9), California (3), Kentucky (2), and Florida (2). The operator base includes 31 mapped operators, eight of whom are multi-unit owners, with a unit-band split of 23 single-unit operators and eight operators running two to nine locations. No operators exceed nine units.

Average unit volume sits at $517,606, with a 6.0% royalty rate and a 10-year initial franchise term. The brand does not disclose year-over-year unit growth in the available data. For software vendors, the addressable market is exactly 40 units—small enough that a single proof-of-concept deployment could cover a meaningful share of the system, but requiring HQ buy-in given the centralized technology mandates.

Who controls software purchasing

The FDD lists five named executives in Item 1: Corey Benish (Chief Executive Officer and President), Paul Ebert (Group President), Troy Coolidge (VP of Operations), Becky Lewis (Director of Programs and Administration), and Heather Cates (Chief Marketing Officer). The presence of a Group President and a VP of Operations alongside a CMO suggests that operational and marketing technology decisions are made at the corporate level, not left to individual franchisees. Vendors selling CRM, marketing automation, or operational software should expect to engage Ebert, Coolidge, or Cates depending on the functional area.

No parent company is on file, indicating Lightspeed Restoration is independently owned. This can mean fewer layers of approval compared to private-equity-backed franchisors, but also fewer centralized procurement resources. The brand’s Item 8 procurement terms are not extracted in the available data, so the formal supplier qualification process remains unclear.

Mandated and current tech stack

Lightspeed Restoration mandates six technology systems by name in its FDD. The stack includes a CRM System (listed generically but mandated), a proprietary Lightspeed Restoration system, ProfitKeeper, Required Software Tools (also listed generically), Salesforce by Salesforce, Inc., and Xactimate. Careerplug appears as an additional named system, likely for hiring and recruiting workflows.

This is a restoration-industry stack built around Xactimate for estimating and Salesforce for customer relationship management, with ProfitKeeper providing financial or profitability tracking. Vendors offering complementary tools—such as field service management, document automation, or analytics layers that integrate with Salesforce or Xactimate—may find a receptive audience if they can demonstrate integration with the existing mandated core. The generic “CRM System” and “Required Software Tools” labels suggest some flexibility in how those categories are fulfilled, though Salesforce is explicitly named as the CRM vendor.

Procurement, renewals, and timing

Item 17 of the 2026 FDD outlines a structured renewal process: Lightspeed Restoration notifies franchisees at least 180 days before the term expires, and franchisees must pay a renewal fee and sign the then-current franchise agreement at least 30 days before expiration. The renewal term is five years. The agreement explicitly states that the new franchise agreement may contain materially different terms, including potentially updated technology requirements.

This creates two natural windows for software vendors. The first is at initial onboarding, when a new franchisee must adopt the mandated stack. The second is at the five-year renewal mark, when the franchisor can introduce new technology mandates as a condition of renewal. With 40 units and a 10-year initial term, the renewal cycle will be staggered based on each franchisee’s signing date. Vendors who build relationships with HQ ahead of a wave of renewals may be positioned for inclusion in updated tech requirements.

How to read the Lightspeed Restoration FDD

The 2026 Lightspeed Restoration – General Offering Franchise Disclosure Document is embedded below. Item 11 contains the full list of mandated and recommended technology systems. Item 1 lists the executives involved in brand leadership and, by extension, technology purchasing decisions. Item 17 details the renewal conditions and timeline. Because no Item 8 extract is available, vendors should use the FDD to understand the existing tech mandates and then engage HQ directly to learn about supplier qualification processes.

For software vendors building a ranked target list of franchise systems, Lightspeed Restoration represents a small, centrally controlled brand with a clearly defined tech stack and predictable renewal triggers. Use the embedded FDD to validate integration points, then align your pitch with the operational and marketing leadership named above.