InvocaInvoca
Mandatorylabel products which we may now or in the future designate for sale by System franchisees. 16 You must participate in our corporate phone tracking system (currently Invoca) which utilizes dynamic tele
From the filings
+48.148% units YoYHQ-led decisions
Lightspeed Restoration - General Offering
Home servicesSoftware purchasing at Lightspeed Restoration – General Offering flows through a tight HQ-controlled stack, with Group President Paul Ebert, VP of Operations Troy Coolidge, and Chief Marketing Officer Heather Cates among the executives shaping technology decisions. The franchise mandates six named systems—including Salesforce, Xactimate, and ProfitKeeper—across 40 franchised locations, creating a concentrated addressable market for vendors who can complement or replace these tools.
For software vendors selling into US franchise brands.
Live signals
Total units
40
40 franchised
Unit growth YoY
+48.148%
vs prior filing
AUV
$518K
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$20K
per unit
Investment range
$157K–$269K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
ProfitKeeperProfitKeeper
Mandatoryright, but not the obligation, to develop or have developed for us, or to designate: (a) computer software programs and/or tools that you must use, including our CRM software and ProfitKeeper (collect
QuickBooks OnlineIntuit
Mandatorys sufficient to run all of the software required to operate your Franchised Business; (ii) a laser printer meeting our standards and specifications; (iii) most current versions of QuickBooks online, X
XactimateVerisk
Mandatoryall of the software required to operate your Franchised Business; (ii) a laser printer meeting our standards and specifications; (iii) most current versions of QuickBooks online, Xactimate software li
CareerPlugCareerPlug
l be solely responsible for any licensing and/or maintenance fee(s) associated with any intranet or extranet described above. (Franchise Agreement, § 8.4) We recommend you use the CareerPlug employee
EncircleEncircle
to operate your Franchised Business; (ii) a laser printer meeting our standards and specifications; (iii) most current versions of QuickBooks online, Xactimate software licenses, Encircle restoration
LightspeedLightspeed
National Accounts 1 0 Virtual Technology 2 1 Virtual/Coppell, TX Platforms Call Center 1 0 Virtual/Coppell, TX Operations Local Area Marketing 3 2 Virtual/Coppell, TX Selling the LIGHTSPEED 2 1 Virtua
SalesforceSalesforce
TX Fire Restoration/Odor 2 4.5 Virtual/Coppell, TX Control Duct Cleaning 2 6.5 Virtual/Coppell, TX 30, 60, 90 Day Reviews 6 0 Virtual/Coppell, TX IT, Microsoft Teams, 2 0 Virtual Salesforce, HFCU, The
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 1 explicit no; 9 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 7
You must purchase the Technology System comprised of the computer hardware and software we designate for use in connection with your Franchised Business prior to commencing operations.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have the right to independently access, monitor, and retrieve any data you input or collect electronically, including access to your Computer System or for any other purpose we deem necessary.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We, our Affiliate or a designated third party may be one of several, or the only, approved supplier of any item.
Is there a franchisee advisory council, association or committee?
YesItem 11
We have a Franchise Advisory Council currently consisting of 5 franchisee representatives across the United States.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to require you to purchase certain items necessary to establish and operate your Franchised Business in accordance with our standards and specifications from us, our Affiliate or approved suppliers.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
2862Item 8
During our fiscal year ending December 31, 2025, we derived $2,862 from required franchisee purchases, or 0.2% of our total revenue of $1,631,478 during that fiscal year.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We may retain rebates or marketing allowances (collectively, "Allowances") we receive from suppliers.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
50% to 60% of your total purchases and leases in operating the Franchised Business will be subject to the restrictions described above.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We reserve the right to charge a reasonable fee for evaluating a supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like us to consider another supplier, you or the supplier must submit to us a written request for approval and you or the supplier must provide us with samples of the supplier's products or work.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
You must assign all telephone numbers relating to the renewal business to us.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 9
s. Inspections 8.10 Items 6 and 11 and audits
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
The Manual may be amended or modified to reflect changes in the System.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
You must operate your LIGHTSPEED RESTORATION® Business from an Approved Location, which must be a leased commercial warehouse.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You are not permitted to develop, create, generate, own, lease, or use any digital or electronic platforms—including websites, email addresses, social media pages, forums, or any other online channels—that feature or display, in whole or in part, our Marks, brand names, or any similar words, symbols, or terms, unless…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
You are required to participate.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
you must purchase product samples and other supplies, services, computer hardware and software, and other equipment from us or from approved or designated suppliers that we will specify, from time to time, in the Manual and otherwise in writing.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
you must purchase product samples and other supplies, services, computer hardware and software, and other equipment from us or from approved or designated suppliers that we will specify, from time to time, in the Manual and otherwise in writing.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
Upon our written request, you must sign any document we require to authorize us to withdraw continuing royalties, National Advertising Fees, Technology Fees and any other ongoing fees directly from your bank account.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
The LIGHTSPEED RESTORATION® Business must, at all times, be staffed with at least one individual who has successfully completed the Initial Training Program.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have the right to independently access, monitor, and retrieve any data you input or collect electronically, including access to your Computer System or for any other purpose we deem necessary.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
We also have the right, but not the obligation, to develop or have developed for us, or to designate: (a) computer software programs and/or tools that you must use, including our CRM software and ProfitKeeper (collectively, the "Required Software"), field operations software tools which may change from time to time…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
Upon reasonable notice and at no charge to you, we may require you or your designated personnel to attend additional training courses, seminars, conferences or other programs that we consider relevant or appropriate to the successful operation of the System.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
Convention Fee Fee will vary depending on venue Travel, accommodation Attendance at and location but will not exceed and meals are due as Convention is $2,000 annually. required by service mandatory.
The filing answers no to 1 question
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Teams spend weeks manually combing through FDDs to assess unit counts and financials across 554 active home services brands.Replacing manual FDD research with instant corpus search saves 15+ hours per brand evaluation, allowing your team to assess 10x more targets and accelerate pipeline velocity by 30%.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
The vendor opportunity at Lightspeed Restoration
Lightspeed Restoration – General Offering operates 40 franchised locations, all independently owned, with no company-owned units disclosed in the 2026 FDD. The brand is headquartered in Texas and shows a geographic footprint concentrated in Virginia (9 units), Texas (9), California (3), Kentucky (2), and Florida (2). The operator base includes 31 mapped operators, eight of whom are multi-unit owners, with a unit-band split of 23 single-unit operators and eight operators running two to nine locations. No operators exceed nine units.
Average unit volume sits at $517,606, with a 6.0% royalty rate and a 10-year initial franchise term. The brand does not disclose year-over-year unit growth in the available data. For software vendors, the addressable market is exactly 40 units—small enough that a single proof-of-concept deployment could cover a meaningful share of the system, but requiring HQ buy-in given the centralized technology mandates.
Who controls software purchasing
The FDD lists five named executives in Item 1: Corey Benish (Chief Executive Officer and President), Paul Ebert (Group President), Troy Coolidge (VP of Operations), Becky Lewis (Director of Programs and Administration), and Heather Cates (Chief Marketing Officer). The presence of a Group President and a VP of Operations alongside a CMO suggests that operational and marketing technology decisions are made at the corporate level, not left to individual franchisees. Vendors selling CRM, marketing automation, or operational software should expect to engage Ebert, Coolidge, or Cates depending on the functional area.
No parent company is on file, indicating Lightspeed Restoration is independently owned. This can mean fewer layers of approval compared to private-equity-backed franchisors, but also fewer centralized procurement resources. The brand’s Item 8 procurement terms are not extracted in the available data, so the formal supplier qualification process remains unclear.
Mandated and current tech stack
Lightspeed Restoration mandates six technology systems by name in its FDD. The stack includes a CRM System (listed generically but mandated), a proprietary Lightspeed Restoration system, ProfitKeeper, Required Software Tools (also listed generically), Salesforce by Salesforce, Inc., and Xactimate. Careerplug appears as an additional named system, likely for hiring and recruiting workflows.
This is a restoration-industry stack built around Xactimate for estimating and Salesforce for customer relationship management, with ProfitKeeper providing financial or profitability tracking. Vendors offering complementary tools—such as field service management, document automation, or analytics layers that integrate with Salesforce or Xactimate—may find a receptive audience if they can demonstrate integration with the existing mandated core. The generic “CRM System” and “Required Software Tools” labels suggest some flexibility in how those categories are fulfilled, though Salesforce is explicitly named as the CRM vendor.
Procurement, renewals, and timing
Item 17 of the 2026 FDD outlines a structured renewal process: Lightspeed Restoration notifies franchisees at least 180 days before the term expires, and franchisees must pay a renewal fee and sign the then-current franchise agreement at least 30 days before expiration. The renewal term is five years. The agreement explicitly states that the new franchise agreement may contain materially different terms, including potentially updated technology requirements.
This creates two natural windows for software vendors. The first is at initial onboarding, when a new franchisee must adopt the mandated stack. The second is at the five-year renewal mark, when the franchisor can introduce new technology mandates as a condition of renewal. With 40 units and a 10-year initial term, the renewal cycle will be staggered based on each franchisee’s signing date. Vendors who build relationships with HQ ahead of a wave of renewals may be positioned for inclusion in updated tech requirements.
How to read the Lightspeed Restoration FDD
The 2026 Lightspeed Restoration – General Offering Franchise Disclosure Document is embedded below. Item 11 contains the full list of mandated and recommended technology systems. Item 1 lists the executives involved in brand leadership and, by extension, technology purchasing decisions. Item 17 details the renewal conditions and timeline. Because no Item 8 extract is available, vendors should use the FDD to understand the existing tech mandates and then engage HQ directly to learn about supplier qualification processes.
For software vendors building a ranked target list of franchise systems, Lightspeed Restoration represents a small, centrally controlled brand with a clearly defined tech stack and predictable renewal triggers. Use the embedded FDD to validate integration points, then align your pitch with the operational and marketing leadership named above.
Questions vendors ask
Lightspeed Restoration - General Offering, answered from the filing
Key executives include Group President Paul Ebert, VP of Operations Troy Coolidge, Director of Programs and Administration Becky Lewis, CEO Corey Benish, and CMO Heather Cates. Technology decisions appear centralized at HQ given the mandated stack.
The 2026 FDD mandates CRM System, Lightspeed Restoration proprietary software, ProfitKeeper, Required Software Tools, Salesforce by Salesforce, Inc., and Xactimate. Careerplug is also listed as a recommended or mandated system.
There are 40 total units, all franchised. The operator footprint shows 31 mapped operators across roughly 39 located units, with concentrations in Virginia (9), Texas (9), California (3), Kentucky (2), and Florida (2).
The most recent FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier model is not publicly disclosed. Vendors should inquire directly about supplier qualification requirements.
Renewal terms run 5 years, with notice at least 180 days before expiration. Franchisees must sign the then-current agreement at least 30 days before term end. This creates predictable re-evaluation windows tied to the initial 10-year term and subsequent 5-year renewals.
The 2026 FDD is filed with state franchise regulators. You can review the embedded PDF viewer below for the full document, including Item 11 tech mandates and Item 17 renewal conditions.
Source
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Operator footprint
Who runs the locations
27 operators run 31 mapped locations. 4 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit23
2–9 units4
Top states by locations
| TX | 7 |
|---|---|
| VA | 5 |
| CA | 3 |
| KY | 2 |
| FL | 2 |
Ownership
The portfolio behind Lightspeed Restoration - General Offering
holding_vehicle of Home Franchise Concepts.
Sibling brands
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.