ERIS
MandatoryYou must also use the ERIS software currently required by RescueTech or such other software as we designate from time to time.
+30.556% units YoYHQ-led decisions
FRSTeam
Home servicesSoftware purchasing decisions at FRSTeam are driven by a small headquarters team led by Brand President Jeff Waters and Director of Operations Ceilidh Baertschiger. The franchise system currently mandates ERIS and FRSTaid (including version 3.0) across its 49 total units, 47 of which are franchised. With a 30.6% year-over-year unit growth rate, the addressable market is expanding quickly for vendors who can align with the existing mandated tech stack.
Mandated & recommended tech
The systems vendors compete with
3 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing — the incumbents a challenger must displace or integrate with.
FRSTaid
MandatoryFRSTeam is an authorized user of FRSTaid software and owns the proprietary name “FRSTaid,” but the software is owned and hosted by Cotality, a software company.
FRSTaid 3.0
MandatoryWe will provide you with the use of the FRSTaid 3.0 operating system, which is our software system. Each Franchisee will be required to purchase at least one software license for the FRSTaid 3.0 opera
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close — derived from the corpus by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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Live signals
Total units
49
47 franchised
Unit growth YoY
+30.556%
vs prior filing
AUV
—
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$65K
per unit
Investment range
$139K–$554K
all-in, Item 7
Procurement
Approved supplier
from the filing
The vendor opportunity at FRSTeam
FRSTeam operates 49 total units, with 47 franchised and 2 company-owned locations. The brand's headquarters is in Georgia, and the system grew units by 30.6% year-over-year, signaling an expanding footprint for software vendors. The initial franchise term runs 10 years, with a 6.0% royalty rate. Average unit volume is not disclosed in the most recent FDD. For a vendor, the immediate addressable market is 49 locations, but the growth trajectory suggests a pipeline of new franchisees who will need to adopt the mandated tech stack from day one.
Who controls software purchasing
Software purchasing authority sits at the headquarters level. The 2026 FDD lists Jeff Waters as Brand President and Ceilidh Baertschiger as Director of Operations, both likely central to operational technology decisions. Kristin Johnston, Director of National Sales, may also weigh in on tools that affect sales or customer acquisition. Holly Murry handles franchise development, and Scott Zide serves as Chief Executive Officer. Because the system mandates specific software, franchisees have little autonomy; vendors must sell into HQ to gain system-wide adoption.
Mandated and current tech stack
The 2026 FDD explicitly mandates three systems: ERIS, FRSTaid, and FRSTaid 3.0. These are the only named technology vendors in the disclosure. No other POS, CRM, or operational platforms are listed as required. For a software vendor, this means any new tool must either integrate with or replace components of this existing stack. Understanding the functionality of ERIS and FRSTaid is critical before approaching the buying center.
Procurement, renewals, and timing
The FDD does not include an Item 8 extract, so the formal procurement model—whether designated supplier, approved supplier, or open—is not publicly disclosed. Renewal terms offer some timing signals: franchisees in good standing may renew for up to two additional five-year terms, provided they give notice six months before expiration and comply with any upgrade requirements. With a 10-year initial term, major system-wide contract cycles may be infrequent, but the 30.6% unit growth rate means new franchisees are continuously onboarding and adopting the mandated stack.
How to read the FRSTeam FDD
The embedded PDF viewer below contains the full 2026 Franchise Disclosure Document. Key sections for software vendors include Item 1 (executive team), Item 11 (mandated systems like ERIS and FRSTaid), and Item 17 (renewal conditions). Because no operator footprint is mapped in our corpus and no parent company is on file, the brand appears independently owned. Use the FDD to verify the current tech mandates and identify the exact titles of decision-makers before outreach. For a ranked target list of franchise systems aligned with your software category, FranCloud can help.
Questions vendors ask
FRSTeam, answered from the filing
The buying center includes Jeff Waters (Brand President) and Ceilidh Baertschiger (Director of Operations). Kristin Johnston (Director of National Sales) may also influence tools that affect revenue operations.
The 2026 FDD mandates ERIS and FRSTaid (including FRSTaid 3.0). No other operational or POS systems are named as required in the current disclosure.
FRSTeam has 49 total units in the US, comprising 47 franchised locations and 2 company-owned units, according to the 2026 FDD.
The 2026 FDD does not include an Item 8 procurement extract, so the designated versus approved supplier model is not publicly disclosed in the current filing.
With a 10-year initial term and renewal windows requiring six months' notice, contract cycles are long. The recent 30.6% unit growth may create near-term onboarding opportunities for new locations.
The FRSTeam FDD is filed with state franchise regulators. You can read the embedded PDF viewer below for the 2026 disclosure to analyze tech mandates and executive contacts directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
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Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.