ServiceTitan PlatformServiceTitan, Inc.
Mandatorywe have designated ServiceTitan as our exclusive approved supplier of the ServiceTitan Platform
+3.21% units YoYHQ-led decisions
One Hour Heating and Air Conditioning
Home servicesSoftware purchasing at One Hour Heating and Air Conditioning is controlled at the corporate level, with key decision-makers including CEO Jason Caiafa and CFO Josh Greear. The franchise already mandates ServiceTitan as its operational platform and uses QuickBooks for accounting. With 446 total units—418 franchised and 28 company-owned—and an average unit volume of $605,630, this home-services brand represents a concentrated, tech-dependent target for SaaS vendors.
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing — the incumbents a challenger must displace or integrate with.
QuickBooksIntuit Inc.
We may also require that you purchase third party software ... (this could be email, QuickBooks, or other software)
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close — derived from the corpus by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
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Live signals
Total units
446
418 franchised
Unit growth YoY
+3.21%
vs prior filing
AUV
$606K
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
1.5%
national + local
Initial fee
$43K
per unit
Investment range
$143K–$287K
all-in, Item 7
Procurement
Approved supplier
from the filing
The vendor opportunity at One Hour Heating and Air Conditioning
One Hour Heating and Air Conditioning operates 446 locations across the United States, 418 of which are franchised. The brand posted a 3.21% year-over-year unit growth rate and reports an average unit volume of $605,630. For a SaaS vendor, the addressable market is those 418 franchised units, plus 28 company-owned locations that may follow corporate technology decisions. The franchise is headquartered in Maryland and shows a concentrated operator footprint: only three mapped operators control roughly three located units, all single-unit operators. No multi-unit operators appear in the most recent FDD. This structure suggests that technology purchasing influence sits squarely with the franchisor, not with large franchisee groups.
Who controls software purchasing
The 2026 FDD lists five HQ executives in Item 1. CEO Jason (“Jay”) Caiafa is the top decision-maker. CFO and Treasurer Josh Greear likely controls budget approvals for software contracts. Chief Growth and Transformation Officer Ryan Bowes is a probable sponsor for operational and growth-stack tools. Chief Development Officer Jordan Wilson may influence tools tied to franchise development and onboarding. Interim Chief Marketing Officer Julie Bernard is the likely buyer for marketing technology. No dedicated CIO or CTO is named, meaning software vendors should expect a cross-functional evaluation led by the CEO and CFO.
Mandated and current tech stack
One Hour Heating and Air Conditioning mandates ServiceTitan Platform by ServiceTitan, Inc. as its core operational system. This is a significant lock-in: any vendor selling field-service management, dispatch, or CRM must either integrate with ServiceTitan or displace it. QuickBooks by Intuit Inc. is also named as a recommended accounting system. No other mandated or recommended systems appear in the 2026 FDD. The absence of a named POS, HRIS, or marketing automation platform in the disclosure suggests those categories may be open for vendor pitches, subject to HQ approval.
Procurement, renewals, and timing
The 2026 FDD does not include an Item 8 extract, so the formal procurement model—whether designated supplier, approved supplier, or open—is not disclosed. However, the renewal conditions in Item 17 provide a clear signal: franchisees must “update computer systems and vehicles” at renewal. With a 10-year initial term and a 10-year renewal term, technology refresh cycles may cluster around franchise agreement anniversaries. Vendors should monitor when cohorts of franchise agreements come up for renewal and target the corporate office, since the franchisor sets the technology standards that franchisees must meet to renew.
How to read the One Hour Heating and Air Conditioning FDD
The 2026 Franchise Disclosure Document is embedded below. It contains the full legal and operational profile of the franchise system, including Item 1 executives, Item 11 mandated systems, Item 17 renewal conditions, and unit-count tables. Software vendors should focus on Items 1, 8, 11, and 17 to map the buying center, procurement rules, incumbent tech, and contract-cycle triggers. The FDD is filed with state franchise regulators and is the most current public-source document for vendor due diligence on this brand.
For a ranked target list of franchise systems matched to your software category, FranCloud can help.
Questions vendors ask
One Hour Heating and Air Conditioning, answered from the filing
The buying center includes CEO Jason Caiafa, CFO Josh Greear, and Chief Growth and Transformation Officer Ryan Bowes. No separate CIO is listed in the 2026 FDD.
The 2026 FDD mandates ServiceTitan Platform by ServiceTitan, Inc. as the operational system. QuickBooks by Intuit Inc. is also named as a recommended system.
There are 446 total units: 418 franchised and 28 company-owned. Year-over-year unit growth was 3.21%. Top states include North Carolina (2) and Alabama (1).
The 2026 FDD does not include an Item 8 extract specifying procurement restrictions. The model is not disclosed as designated-supplier or approved-supplier in the available data.
Renewal conditions include updating computer systems. With a 10-year initial term and renewal term, windows may align with franchise agreement cycles. The 2026 FDD lists specific renewal requirements.
The 2026 FDD is filed with state franchise regulators. You can read it directly in the embedded PDF viewer below this section.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page — buy the original PDF to download, search, and annotate it.
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment One Hour Heating and Air Conditioning files a new annual FDD — usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
3 operators run 3 mapped locations — 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit3
Top states by locations
| NC | 2 |
|---|---|
| AL | 1 |
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.