ServiceTitan
Mandatoryting materials and services from the suppliers that we designate from time to time. Some of these suppliers’ materials and services may integrate or be used in connection with the ServiceTitan Platfor
From the filings
+13.031% units YoYHQ-led decisions
Benjamin Franklin Franchising
Home servicesSoftware purchasing decisions at Benjamin Franklin Franchising are controlled at the corporate level, with the Chief Executive Officer and Chief Financial Officer among the key executives listed in the 2026 FDD. The franchise mandates ServiceTitan as its operational platform and QuickBooks for accounting, creating a defined tech landscape for vendors. With 399 franchised locations, the addressable market for complementary or replacement software is substantial.
For software vendors selling into US franchise brands.
Live signals
Total units
409
399 franchised
Unit growth YoY
+13.031%
vs prior filing
AUV
—
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
1.5%
national + local
Initial fee
$43K
per unit
Investment range
$143K–$287K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7.5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
QuickBooks
xclusive approved supplier of the ServiceTitan Platform. • We may also require that you purchase third party software or license software as a service (SaaS) (this could be email, QuickBooks, or other
Scorpion
nd was Senior Vice President of Franchise Development of AB Inc. from January 2023 to January 2025. From January 2015 to December 2022, he was Senior Vice President, Franchise for Scorpion Marketing i
SuccesswareAuthority Brands
nts, facilitating orders and making a profit. In some cases, you may also receive rebates from BuyMax vendors. For the fiscal year ended December 31, 2025, our affiliates, BuyMax, Successware, and ABP
Franchisor behaviours
What the franchisor requires
22 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 9 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have the right to independently access (i) the systems that we require you to use in the operation of your Franchised Business from time to time, and/or (ii) any other systems that you use to store or process Confidential Information or to display the Marks and/or Proprietary Products to others.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We and our affiliates earn a profit on products and services we sell to you directly, and we and our affiliates receive rebates, administrative fees, commissions, licensing fees or other benefits from unaffiliated vendors and distributors with respect to their sales of products or services to you or other BENJAMIN…
Is there a franchisee advisory council, association or committee?
YesItem 11
As of the date of this disclosure document, we have a Franchisee Leadership Team (“FLT”) that provides us with input on advertising policies, plans, programs, strategies, and other matters that impact the BENJAMIN FRANKLIN PLUMBING, Mister Sparky, and One Hour Heating & Air Conditioning franchise systems.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We have the right to change to a different vendor for all of these systems and, in some cases, required items may only be available through us and/or designated vendors.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
As of the date of this disclosure document, BuyMax receives rebates, administrative fees, commissions or other compensation from some vendors ranging from 0.25% - 15%.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
40Item 8
We estimate that the current proportion of your required purchases and leases from approved suppliers to all purchases and leases in operating the Franchised Business is approximately 40%, but this amount is subject to change.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We may require you to pay a fee to cover our costs of reviewing a proposed vendor, which you must pay whether or not we approve the vendor.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If we require you to use an approved vendor for a particular item, but you wish to purchase the item from a source that we have not approved, you may submit a written request for approval of the vendor, unless it is an item for which we have designated a specific vendor.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 7
The telephone numbers and electronic identities you use in connection with the Franchised Business will be owned and controlled by us or an approved supplier.
Franchise management
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 1
We have the right to change the Operations Manual and the System Standards at any time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You select your business site within your Territory, subject to our approval.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 11
As described in Item 6 and Item 7, you are required to spend $18,000 on pre-opening and grand opening marketing to promote your Franchised Business.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You are also required to participate in any customer loyalty programs we prescribe.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
All products that carry the Marks must be purchased only from us or suppliers approved or designated by us.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
As applicable, you must order components of the Equipment Package and all other technology equipment, signs, fixtures, furnishings, inventory, and supplies from approved vendors.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
As of the date of this disclosure document, you are required to process some or all payments by your customers through ABP, or through our designated service provider, currently Woodforest Bank and use processes we designate, including automatic payment, credit and debit card payment, electronic funds transfer and…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We currently require payment by Automated Clearing House (ACH), or electronic funds transfer and you must designate an account at a commercial bank of your choice at the time of signing your Franchise Agreement and furnish the bank with authorizations at the time of signing your Franchise Agreement to permit us to…
Must the franchisee participate in a gift card program?
YesItem 16
You may be required to participate in programs relating to gift cards, gift certificates, stored value cards, online or mobile coupons or credits, online or mobile ordering systems, and other electronic money programs we prescribe for Franchised Businesses.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
All products that carry the Marks must be purchased only from us or suppliers approved or designated by us.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We have the right to specify the point-of-sale (POS) system, customer relationship management (CRM) system, back-office system, software applications, audio/visual equipment, security systems, electronic payment devices, and other hardware, software, and network connectivity for the Franchised Business.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have the right to independently access (i) the systems that we require you to use in the operation of your Franchised Business from time to time, and/or (ii) any other systems that you use to store or process Confidential Information or to display the Marks and/or Proprietary Products to others.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You will be required to use in your Franchised Business a CRM platform that we designate.
The filing answers no to 3 questions
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Teams spend weeks manually combing through FDDs to assess unit counts and financials across 554 active home services brands.Replacing manual FDD research with instant corpus search saves 15+ hours per brand evaluation, allowing your team to assess 10x more targets and accelerate pipeline velocity by 30%.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
The vendor opportunity at Benjamin Franklin Franchising
Benjamin Franklin Franchising operates 409 total units, of which 399 are franchised and 10 are company-owned. The brand grew its unit count by 13.031% year-over-year, signaling an expanding footprint that may create incremental software needs across new locations. The franchise charges a 6.0% royalty and operates under a 10-year initial term. Average unit volume is not disclosed in the most recent FDD.
The home-services segment remains a competitive target for SaaS vendors, and Benjamin Franklin Franchising’s scale — nearly 400 franchised locations — makes it a material account. The franchisor’s HQ-led purchasing model means a single sales motion can unlock the entire system, provided the solution aligns with existing mandates.
Who controls software purchasing
The 2026 FDD lists five executives in Item 1: Jason (“Jay”) Caiafa (Chief Executive Officer), Josh Greear (Chief Financial Officer and Treasurer), Ryan Bowes (Chief Growth and Transformation Officer), Jordan Wilson (Chief Development Officer), and Julie Bernard (Interim Chief Marketing Officer). No dedicated CIO or CTO is named, but the CEO, CFO, and Chief Growth and Transformation Officer are the most likely buyers for operational or financial software. The Interim CMO may influence marketing-technology decisions.
Because the franchisor mandates specific systems, any vendor selling into this brand must engage HQ. Multi-unit operators are not mapped in our corpus, so the operator footprint provides no additional buying-center signals.
Mandated and current tech stack
The FDD mandates three named systems. ServiceTitan is the operational platform, and the FDD specifically lists “ServiceTitan Platform” as a separate mandated item, suggesting a suite-level deployment. QuickBooks by Intuit Inc. is the mandated accounting system. The BENJAMIN FRANKLIN PLUMBING website is also mandated, though no specific vendor is named for web services.
Vendors offering complementary functionality — such as inventory management, HR, or customer-communication tools that integrate with ServiceTitan — may find an opening. Any solution that competes directly with ServiceTitan or QuickBooks faces a high barrier unless the franchisor signals dissatisfaction or opens an RFP.
Procurement, renewals, and timing
No Item 8 procurement extract is available in our data, so the designated-supplier versus approved-supplier framework is not publicly disclosed. The renewal terms in Item 17 require franchisees to update computer systems and vehicles, sign the then-current franchise agreement, and meet training requirements. This creates a natural inflection point every 10 years when franchisees must refresh technology, potentially opening windows for new software adoption.
The brand’s 13% unit growth also suggests ongoing onboarding of new franchisees, each of whom must adopt the mandated stack. Vendors that can demonstrate seamless integration with ServiceTitan and QuickBooks may find a receptive audience during these onboarding cycles.
How to read the Benjamin Franklin Franchising FDD
The 2026 FDD is embedded below. Key sections for software vendors include Item 1 (executives), Item 11 (mandated systems), and Item 17 (renewal conditions). The absence of an Item 8 extract means procurement rules are not publicly detailed, so direct inquiry with HQ may be necessary. For a ranked target list of franchise systems aligned to your software category, FranCloud can help.
Questions vendors ask
Benjamin Franklin Franchising, answered from the filing
The 2026 FDD lists Jason Caiafa (CEO), Josh Greear (CFO), and Ryan Bowes (Chief Growth and Transformation Officer) as key executives. Purchasing authority likely sits with this group, though no specific CIO or CTO is named.
The franchise mandates ServiceTitan as its operational platform and QuickBooks by Intuit Inc. for accounting. The BENJAMIN FRANKLIN PLUMBING website is also a mandated system.
The 2026 FDD reports 409 total units: 399 franchised and 10 company-owned. This places it among the larger home-services franchise systems.
The 2026 FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier model is not publicly disclosed in the filing.
Franchise agreements run 10 years. Renewal requires updated computer systems and vehicles, suggesting potential software evaluation windows near renewal cycles. The brand grew units 13% YoY, indicating active expansion.
The FDD is filed with state franchise regulators in 2026. You can view the full document in the embedded PDF viewer below.
Source
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Benjamin Franklin Franchising files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
214 operators run 214 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit214
Top states by locations
| TX | 24 |
|---|---|
| CA | 21 |
| GA | 14 |
| NC | 14 |
| OH | 12 |
Ownership
The portfolio behind Benjamin Franklin Franchising
unknown of ab guarantor.
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.