ZenotiZenoti, Inc.
MandatoryYou must purchase a computer and use the Zenoti web-based salon management software program
HQ-led decisions
LASHKIND
Personal servicesSoftware purchasing decisions at LASHKIND are controlled at the franchisor headquarters level, with a mandated technology stack already in place. The brand operates 14 total units (12 franchised, 2 company-owned) and requires franchisees to use Zenoti by Zenoti, Inc. For software vendors, the addressable market is small but concentrated, with a single decision-making hub.
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing — the incumbents a challenger must displace or integrate with.
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close — derived from the corpus by segment and unit count, not a guess.
The franchisee/operator personally, or a small franchisor still owner-run. Wears every hat.
OwnerCEOPresidentPrincipal
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Live signals
Total units
14
12 franchised
Unit growth YoY
0%
vs prior filing
AUV
$270K
Item 19, 2024
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$45K
per unit
Investment range
$212K–$303K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
The vendor opportunity at LASHKIND
LASHKIND operates a compact network of 14 personal-services locations, with 12 franchised units and 2 company-owned sites. The system's average unit volume sits at $269,857, and franchisees pay a 6.0% royalty. For software vendors, the immediate addressable market is the 12 franchised locations, though the franchisor’s centralized control means a single deal at headquarters can unlock the entire system. The brand’s year-over-year unit growth rate is not disclosed in the most recent FDD.
Who controls software purchasing
Technology purchasing authority rests with LASHKIND’s headquarters leadership. The 2024 FDD identifies VANESSA MELMAN YAKOBSON as Director and Chief Executive Officer, ARI YAKOBSON as President and Chairman of the Board, and KIM WOLFE as Vice President of Franchise Operations. These executives form the likely buying center for any software evaluation. PATRICK SUGRUE, a Director, and PAUL SPINDLER, a Vice President, are also named in the filing. Vendors should direct initial outreach to the VP of Franchise Operations or the CEO’s office, as operational and strategic technology decisions appear to flow from this group.
Mandated and current tech stack
LASHKIND mandates a specific technology platform across its system: Zenoti by Zenoti, Inc. This is the core operational software that all franchisees must use, as disclosed in the 2024 FDD. For vendors selling complementary or adjacent solutions—such as marketing automation, payroll, or business intelligence—the integration landscape is defined by this existing mandate. Any new tool must either integrate with Zenoti or demonstrate a compelling reason to sit alongside it. The FDD does not list additional mandated systems, so the full stack beyond Zenoti is not publicly documented.
Procurement, renewals, and timing
The procurement model for LASHKIND is not detailed in the available FDD extracts. There is no Item 8 signal indicating whether the franchisor uses a designated supplier program, an approved supplier list, or an open procurement approach. Vendors should assume a controlled process and prepare to engage headquarters directly. On the renewal side, the franchise agreement carries a 10-year initial term. Renewal conditions include substantial compliance with the agreement, capital expenditures to maintain system uniformity, satisfaction of all monetary obligations, payment of a renewal fee, and execution of a general release. These renewal events, along with any new unit openings, represent the most likely windows for software evaluation or switching.
How to read the LASHKIND FDD
The full LASHKIND Franchise Disclosure Document, filed with state franchise regulators in 2024, is embedded below. Reviewing the complete Item 11 (Franchisor’s Obligations) and Item 8 (Restrictions on Sources of Products and Services) will give vendors the clearest picture of technology mandates and procurement restrictions. The executive team listed in Item 1 provides the organizational chart for identifying decision-makers. For a ranked target list of franchise systems that match your software category, FranCloud can help you prioritize outreach based on tech stack, growth signals, and procurement openness.
Questions vendors ask
LASHKIND, answered from the filing
The FDD lists VANESSA MELMAN YAKOBSON (CEO), ARI YAKOBSON (President), and KIM WOLFE (VP of Franchise Operations) as key executives. These roles likely form the core buying center for technology decisions.
LASHKIND mandates Zenoti by Zenoti, Inc. for its franchisees, as disclosed in the 2024 FDD. This is the core operational platform for the system.
LASHKIND has 14 total units, comprising 12 franchised locations and 2 company-owned outlets. This represents a small, tightly controlled personal-services franchise system.
The specific procurement model (designated supplier, approved supplier, or open) is not disclosed in the available FDD extracts. Vendors should inquire directly about becoming an approved supplier.
Franchise agreements have a 10-year initial term. Renewals require compliance, capital expenditures for system uniformity, and signing the current agreement. Contract windows may align with these renewal cycles or new unit openings.
The LASHKIND Franchise Disclosure Document was filed with state franchise regulators in 2024. You can review the embedded PDF viewer below to analyze the full document for procurement and technology details.
Source
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Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.