From the filings

+12.36% franchised outlets YoYHQ-led decisions

The Joint Chiropractic

Health services

The Joint Chiropractic controls software purchasing at the franchisor level, with the Chief Technology Officer and franchise operations leadership setting technology standards that all 935 clinics must follow. The FDD names FranConnect for franchise management and Esri for territory mapping, while a proprietary office management system serves as the required POS and EHR across the network. With 800 franchised locations and 135 company-owned clinics, this is a 935-unit addressable market for vendors who can align with the franchisor's designated-supplier model.

For software vendors selling into US franchise brands.

Live signals

Total units
935
800 franchised
Franchised outlet growth
+12.36%
Item 20, last two year-ends
AUV
$615K
Item 19
Royalty
7% component; full terms unconfirmed
percentage component
Ad fund
3%
percentage component
Initial fee
$40K
per unit
Investment range
$254K–$521K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing

Ordinary royalty terms

7% component; full terms unconfirmed

Complete royalty terms are not confirmed for the selected filing.

Recorded percentage components

These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.

1recorded components (FY2024)

Recorded percentage components (FY2024)Ad fund 3%. Components use their own filing bases and conditions. Drawn against a 15% reference scale.

15% reference

Ad fund 3%

Mandated & recommended tech

The systems vendors compete with

Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.

EsriEsri
Industry softwareItem 12

ITEM 12 TERRITORY You will not receive an exclusive territory or development territory. You may face competition from other franchisees, from outlets that we own, or from other channels of distribution or competitive brands that we control. Location of Clinic The Franchise Agreement grants you the right to operate one Clinic from a site you propose and we accept. You must identify a site for your Clinic within the Site Selection Area described in your Franchise Agreement or LOI, as applicable. You may relocate your Clinic with our prior written approval, which we will not unreasonably withhold. If we allow you to relocate, you must: (a) pay us a $2,500 relocation fee and a $1,000 clinic design fee for a new Clinic Design; (b) obtain our acceptance of a new site for your Clinic within the Site Selection Area, but outside any territory granted or reserved to us, our affiliate or any other franchisee; (c) comply with our then-current site selection and development requirements; (d) remove trade dress and alter the premises of the Clinic at the former site to eliminate any resemblance to a THE JOINT® Clinic; and (e) open your Clinic at the new site and resume operations within 30 days* after closing your Clinic at the former site. * If your Clinic is destroyed, condemned or otherwise rendered unusable due to the physical condition of the premises, you will instead have 300 days to relocate and resume operations at the new site. Description of Territory (Franchise Agreement) We will identify the boundaries of your territory. If we accept your site before you sign the Franchise Agreement, then we may identify your territory in Part K of ATTACHMENT "A" to your Franchise Agreement. Otherwise, we will identify your territory in the Site Acceptance Notice we send to you after (a) we accept your site and (b) you sign the lease or purchase contract for the premises. Your territory will include between 10,000 and 25,000 households, as determined according to data generated by ArcGIS mapping and analytics software. If you renew your franchise rights or engage in a Transfer (other than a Permitted Transfer) we may modify the boundaries of your territory in accordance with our then-current territory guidelines and criteria. Description of Development Territory (ADA) If you acquire area development rights, we will identify the boundaries of your development territory in Part E of ATTACHMENT "A" to your ADA. A development territory typically consists of a geographic area that coincides with the boundaries of a municipality, such as a city, county or state. There is no specific minimum or maximum size for a development territory. In determining the size of your development territory, we primarily consider the number of Clinics you commit to develop. You must sign a separate Franchise Agreement for each Clinic you develop. All Clinics you develop must be located within your development territory. We must approve the site for each Clinic you develop under our then- current site selection criteria. We send you a complete execution copy of the ADA that includes your development territory, development fee and development schedule at least 7 days before you sign it. Territorial Protections and Limitations During the term of your Franchise Agreement we will not develop or operate, or license a third party to develop or operate, a Clinic that is located in your territory and operates under our Marks, except as otherwise permitted below with respect to Captive Venues and Acquisitions (each defined below). During the term of the ADA (if applicable) we will not develop or operate, or license a third party to develop or operate, a Clinic using our Marks that is located in your development territory other than: (a) any Clinic that is located within your development territory as of the date you sign the ADA (either open, under construction or for which a Franchise Agreement has been signed); and (b) as otherwise permitted below with respect to Captive Venues and Acquisitions.

FranConnectFranConnect
CrmItem 6

Franchise Disclosure Document (2024) Page 11 TYPE OF FEE 1 AMOUNT 2 DUE DATE REMARKS This is the minimum amount you must spend on advertising and marketing in your local market to promote your Clinic (the “Local Advertising Greater of (a) 5% of Gross Monthly, as incurred Commitment”). This expenditure is in addition Local Advertising Sales or (b) $3,000 per to the brand fund fee. We measure your Commitment (paid to third parties) month compliance on a rolling 6-month basis. If you fail to spend the required amount we may charge you an amount equal to 10% of the deficiency and deposit that amount into the Brand Fund. Cooperative Amount set by us or Same as royalty fee See Note 3. Advertising Fee cooperative This fee includes all amounts you pay us and our affiliates relating to the Technology Systems, including amounts paid for proprietary items and amounts we collect from you and remit to Varies third-party suppliers. It may also include a 5th day of each month, reasonable administrative fee for managing the Technology Fee (currently $599 per month; or as we otherwise technology platform and negotiating / managing may increase to $799 per specify relationships with third-party licensors. It does month on 30 days’ notice) not include amounts you pay to third-party suppliers. Our current technology fee covers a license to use our office management software as well as AXIS, FranConnect, MicroStrategy and email. Up to $1,000 per person per day We do not charge training fees for online Training Fee 10 days after invoice training. We may charge the training fee for all (plus Travel Expenses for other training we provide after the Clinic opens. onsite training) We may hold conferences to discuss matters affecting franchisees. Attendance is mandatory unless (a) we designate attendance as optional or Conference Up to $1,000 per person (b) we waive your obligation to attend based on 10 days after invoice Registration Fee per day showing of good cause. If you fail to attend a required conference without a waiver, you must pay the conference registration fee despite your non-attendance. You must participate in any loyalty, membership and/or gift card program we establish and pay Varies 10 days after invoice System Program all associated program contributions and fees we or as we otherwise Fees (not currently charged) require in order to implement and administer specify these programs. These amounts are paid to us or a third party we designate. Reasonable setup and Imposed if we choose to administer a call center. monthly fees charged by 10 days after invoice If a third party administers the call center, you Call Center service provider or us, if or as we otherwise pay fees directly to the third-party provider Program we administer call center specify unless we choose to collect the fees from you (not currently imposed) and remit them to the provider. We or our affiliate may serve as a System Varies depending on item supplier for certain goods or services you must Product Purchases 10 days after invoice purchased purchase. If this occurs, we will provide you with a price list upon request.

Franchisor behaviours

What the franchisor requires

29 requirements the franchisor states in this filing, each in its own words; 1 explicit no; 4 questions the text does not settle, which is not a no.

Accounting

Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?

Yes

Item 11

We have independent unlimited access to all of this data and there are no contractual limits imposed on our access.

Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?

Yes

Franchise agreement

No later than the 30th day of each month, you must prepare and send us: (a) a profit and loss statement and balance sheet for the preceding calendar month; and (b) a year-to- date profit and loss statement and balance sheet.

How the franchisor buys

Is the franchisor or an affiliate itself a supplier of required products, services or systems?

Yes

Item 8

We are currently the exclusive designated supplier for: (a) the clinic design services provided in exchange for the clinic design fee; and (b) our proprietary office management software that we license to you as part of the Technology Fee.

Is there a franchisee advisory council, association or committee?

Yes

Franchise agreement

We have established the National Franchise Advisory Board (“NFAB”) to provide us with suggestions to improve the System, including matters such as marketing, operations and new product or service suggestions.

Does the franchisor reserve the right to change designated suppliers or systems at any time?

Yes

Item 11

We may change the components of the Technology Systems from time to time, including your computer system.

How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?

6614846

Item 8

During that year, we received $6,614,846 in revenue as a result of purchases or leases made by company-owned and franchised Clinics of goods and services from designated or approved suppliers (including purchases from us, Technology Fees, clinic design fees and supplier rebates), which represents 5.6% of our total…

Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?

Yes

Item 8

We may receive rebates, payments or other material benefits from suppliers based on franchisee purchases and we have no obligation to pass them on to our franchisees or use them in any particular manner.

Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?

15

Item 8

We estimate nearly 30% of the total purchases and leases to establish your Clinic and 15% of ongoing operating expenses will consist of source-restricted goods or services, as further described below.

Does the franchisor charge a fee to evaluate a proposed supplier?

Yes

Item 8

You must reimburse us for all costs we incur to review products and suppliers you propose.

Can a franchisee propose a new supplier for the franchisor's approval?

Yes

Item 8

If you wish to purchase or lease a source-restricted item from a non-approved supplier, you must send us a written request for approval and submit all additional information we request.

Communications

Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?

Yes

Franchise agreement

(a) any telephone numbers and/or domain names associated with your Clinic; and (b) any regular, classified or other telephone directory listings associated with the Marks (you hereby authorize the foregoing companies to transfer such telephone numbers, domain names and listings to us and you authorize us, and appoint…

Data and IT

Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?

Yes

Item 11

You are responsible for knowing and complying with PCI DSS, as updated from time to time.

Franchise management

Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?

Yes

Franchise agreement

For quality control purposes we may: (a) periodically inspect your Clinic in accordance with §7.4 and §17.1; (b) engage the services of a “mystery shopper” or quality assurance firm to inspect your Clinic; and/or (c) implement patient satisfaction surveys or comparable programs, in which case you must provide your…

Can the franchisor change the operations manual and brand standards unilaterally?

Yes

Franchise agreement

We can modify the Manual at any time.

Must the franchisor approve the franchisee's site or location before opening?

Yes

Item 11

You must identify and obtain our acceptance of the site for your Clinic.

Marketing

Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?

Yes

Item 11

Under current policy you may not: (a) develop, host, or otherwise maintain any website (other than the local webpage we provide) or other digital presence relating to your Clinic, including any website bearing our Marks;

Is a minimum grand opening advertising spend required?

Yes

Item 11

You must spend a minimum of $20,000 on approved local marketing and advertising activities in accordance with your approved grand opening marketing plan.

Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?

Yes

Item 11

Commencing with your Clinic’s opening date, you must spend a monthly amount equal to or greater than your Local Advertising Commitment on approved local advertising.

Must the franchisee participate in a customer loyalty or rewards program?

Yes

Franchise agreement

You must fully participate and implement all required loyalty, rewards and other affinity programs designed to increase customer loyalty, generate new customers or improve overall demand for and utilization of the services offered by Clinics.

Must the franchisee participate in a regional advertising cooperative when one exists?

Yes

Item 11

If your Clinic is located within a region subject to an advertising cooperative you must: (a) participate in the cooperative according to its rules and procedures and abide by its decisions; and (b) pay a cooperative advertising fee.

Operations

Must equipment be purchased from designated or approved suppliers?

Yes

Item 8

All chiropractic and other professional equipment and supplies must meet our standards and specifications and be purchased only from suppliers we designate or approve.

Payments

Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?

Yes

Item 8

You must use the credit card processing company we designate.

Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?

Yes

Item 6

You must sign an ACH Authorization Form (attached to the Franchise Agreement as ATTACHMENT "E") permitting us to electronically debit your designated bank account for all amounts owed to us and our affiliates (other than fees due less than 15 days after signing the Franchise Agreement).

Must the franchisee participate in a gift card program?

Yes

Franchise agreement

You must participate in any gift card program we establish and honor all gift cards, even if purchased from us or another Clinic.

People

Does the franchisor require minimum staffing levels or specific roles?

Yes

Item 15

At all times during normal business hours, either the Managing Owner or a trained General Manager must be present at the Clinic to provide onsite management and supervision.

Must employees wear uniforms specified by the franchisor?

Yes

Item 8

Your employees must wear the uniforms we require.

Point of sale

Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?

Yes

Item 8

We currently require that you license our proprietary office management software (which also serves as your point-of-sale system and electronic health records management system) exclusively from us.

Does the franchisor have independent access to the data in the franchisee's POS or computer system?

Yes

Item 11

We have independent unlimited access to all of this data and there are no contractual limits imposed on our access.

Training

Can the franchisor charge the franchisee for additional, refresher or remedial training?

Yes

Franchise agreement

We may charge a training fee (not to exceed $1,000 per Person per day) for each Person who:

The filing answers no to 1 question
  • Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement

The vendor opportunity at The Joint Chiropractic

The Joint Chiropractic operates 935 clinics across the United States — 800 franchised and 135 company-owned. Franchised outlets grew 12.36% year over year, signaling an expanding network. The Item 19 financial performance representation reports an average of $615,487 for franchised Clinics in the United States that reported sales during each month from January 1, 2023 through December 31, 2023. For software vendors, this is a 935-unit addressable market where the franchisor controls technology procurement centrally.

Who controls software purchasing

Technology decisions flow from The Joint Chiropractic's headquarters in Arizona. Charles Nelles serves as Chief Technology Officer, with Sanjiv Razdan (President and CEO) and Jake Singleton (CFO) holding executive authority over technology standards. The FDD requires franchisees to purchase and use all Technology Systems the franchisor designates, and certain components must come from approved or designated suppliers. This centralized model means vendors must sell to HQ, not to individual franchisees.

Tech named in the FDD, and what is actually required

The FDD names three technology systems. FranConnect is in use for franchise management. Esri is named in the filing for territory mapping. The proprietary office management software is the critical mandate: franchisees must license it exclusively from the franchisor, and it serves as the point-of-sale system and electronic health records management system. The FDD also requires HIPAA-compliant privacy screens for all laptops, desktop monitors, and other electronic devices, and franchisees must purchase HIPAA compliance tools and resources. Merchant processing services must use the credit card processing company the franchisor designates — the FDD names Paysafe Group, which pays the franchisor a rebate of 37 basis points on each credit card transaction.

Procurement, renewals, and timing

Item 8 establishes a designated-suppliers-only model. Franchisees must purchase source-restricted goods and services from approved or designated suppliers, and for some items there may be only a single designated supplier — which may be the franchisor, an affiliate, or a third party. The franchisor receives supplier rebates from Paysafe Group (merchant credit card services) and 3form, LLC (hardware vendor). During fiscal year 2023, the franchisor received $6,614,846 in revenue from purchases or leases made by company-owned and franchised clinics from designated or approved suppliers, representing 5.6% of total revenue. Renewal terms under Item 17 require franchisees to sign the then-current franchise agreement, pay renewal and clinic design fees, upgrade furniture, fixtures, and equipment to current standards, and extend the lease for the duration of the renewal term — another 10 years. These renewal cycles, combined with new clinic openings, create recurring evaluation windows for software vendors.

How to read the The Joint Chiropractic FDD

The 2024 Franchise Disclosure Document is embedded below. Item 2 names the officers, Item 8 sets supplier restrictions, Item 11 covers technology and training requirements, Item 17 governs renewal and termination, and Item 19 provides the financial performance representation. For vendors targeting this brand, focus on the proprietary office management software mandate, the designated-supplier procurement model, and the centralized decision-making at HQ. Talk to FranCloud for a ranked target list of franchise systems that match your software category.

Ordinary royalty terms

Complete royalty terms are not confirmed.

Questions vendors ask

The Joint Chiropractic, answered from the filing

The franchisor's leadership team controls technology standards. Charles Nelles, Chief Technology Officer, oversees technology systems, while Sanjiv Razdan (CEO) and Jake Singleton (CFO) hold executive authority. Franchisees must comply with designated technology requirements set by HQ.
The FDD requires franchisees to license the proprietary office management software exclusively from the franchisor; it serves as the POS and EHR system. FranConnect is in use for franchise management. Esri is named in the filing for territory mapping.
935 total units as of the 2024 FDD: 800 franchised and 135 company-owned. Franchised outlets grew 12.36% year over year. Top states include Texas (41), Kentucky (34), Colorado (30), Illinois (30), and Florida (13).
Designated suppliers only. Franchisees must purchase source-restricted goods and services from approved or designated suppliers. The franchisor may be the sole supplier for certain items, including clinic design services and the proprietary office management software. Franchisees may propose suppliers for approval.
Initial franchise terms run 10 years. Renewals require signing the then-current franchise agreement, paying renewal and clinic design fees, and upgrading technology to current standards. Renewal cycles and new clinic openings create recurring evaluation windows for software vendors.
The embedded PDF viewer below contains the brand's 2024 Franchise Disclosure Document. Review Items 8, 11, 17, and 19 for supplier restrictions, technology requirements, renewal terms, and financial performance representations.
Source

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The brands you can actually sell into, from the filings.

Operator footprint

Who runs the locations

122 operators run 261 mapped locations. 28 of them are multi-unit. Aggregate counts from the filing; no names.

Operators by units owned

Single-unit94
2–9 units24
25+ units4

Top states by locations

TX41
KY34
CO30
IL30
FL13

Related Health services brands

Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.