Fazoli's

The vendor opportunity at Fazoli's

Fazoli's operates 195 quick-service Italian restaurants, with a footprint split between 139 franchised and 56 company-owned locations. The system generated an average unit volume of $1,355,461 in the most recent reporting period, though unit count contracted by 7.3% year-over-year. For software vendors, the opportunity is defined by a fully mandated tech environment where the franchisor controls all major system decisions. There is no room for multi-unit operator (MUO) discretion—purchasing authority sits entirely with the corporate team in Kentucky.

Who controls software purchasing

The buying center at Fazoli's is concentrated among a small group of executives named in the 2026 FDD. Taylor Wiederhorn serves as Chief Executive Officer of Fazoli's and Chief Development Officer of parent entity FAT Brands, giving him direct oversight of both operations and growth strategy. Gregg Nettleton holds the dual role of President and Chief Operating Officer of Fazoli's, while also serving as President of the Casual Dining Division at FAT. Tim Kimmel, Vice President of Company & Franchise Operations and Training, is the likely operational stakeholder for tools affecting store-level workflows. Any vendor pitch should map to this group, as franchisees do not independently select core systems.

Mandated and current tech stack

The Fazoli's technology environment is unusually prescriptive. Item 11 of the FDD mandates five specific systems: Brink Point of Sale by PAR Technology Corporation, Olo for catering and online ordering, Punchh for mobile ordering and loyalty, Bite for kiosk ordering, and Crunchtime software for back-of-house management. An Online Information Center is also mandated, though no specific vendor is named. This stack covers the full guest journey—from kiosk and mobile ordering through POS transaction and loyalty accrual—and extends into inventory and labor management via Crunchtime. Vendors selling adjacent capabilities (HR, scheduling, delivery aggregation, or advanced analytics) must integrate with this existing ecosystem or displace an entrenched incumbent.

Procurement, renewals, and timing

Procurement rules under Item 8 were not disclosed in the most recent FDD filing, leaving the designated-supplier versus approved-supplier framework unclear. However, the renewal structure provides timing signals. The initial franchise agreement runs 15 years. Franchisees in good standing may renew for up to two additional 10-year terms, provided they give notice between six and nine months before expiration, pay a renewal fee equivalent to the then-current franchise fee, and complete any required remodel. The franchisor also reserves the right to require the franchisee to sign a materially different contract upon renewal. With recent unit contraction, vendors should monitor renewal cycles and any corporate-led technology refresh initiatives that may create openings.

How to read the Fazoli's FDD

The 2026 Franchise Disclosure Document is the authoritative source for understanding Fazoli's operational mandates, financial performance, and contractual obligations. Key sections for software vendors include Item 11 (franchisor's assistance, advertising, computer systems, and training), which lists the mandated technology stack, and Item 17 (renewal, termination, transfer, and dispute resolution), which outlines the 15-year initial term and two 10-year renewal windows. Item 19 provides the $1,355,461 AUV figure and unit count data. The full document is embedded below for your review. For a ranked target list of franchise systems matched to your software category, FranCloud can help.