BiteBite
email; (7) OLO catering and online ordering; (8) Punchh mobile ordering application and loyalty program; (9) Cellular backup in the event Franchisee’s primary ISP fails; and (10) Bite for kiosk orderi
From the filings
HQ-led decisions
Fazoli's
Quick service restaurantSoftware purchasing at Fazoli's is controlled at the corporate level, with a mandated tech stack that leaves little room for franchisee-level deviation. The system runs on Brink POS, Olo for online ordering, Punchh for loyalty, Bite for kiosks, and Crunchtime for back-of-house, creating a tightly integrated operational environment. With 195 total units (139 franchised, 56 company-owned) and an AUV of $1,355,461, the addressable market for replacement or complementary tools is concentrated at the franchisor HQ in Kentucky.
For software vendors selling into US franchise brands.
Live signals
Total units
195
139 franchised
Unit growth YoY
-7.333%
vs prior filing
AUV
$1.36M
Item 19, 2024
Royalty
5%
of gross sales
Ad fund
4%
national + local
Initial fee
$50K
per unit
Investment range
$473K–$2.64M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
BrinkPAR Technology
the Information System includes, but is not limited to, the following hardware and software components: (1) PC with monitor for the back office; (2) printer for printing data; (3) Brink point of sale
CrunchTimeCrunchTime
inter for printing data; (3) Brink point of sale system for sales transaction processing; (4) drive-thru wireless system for wireless servicing and processing of guest orders; (5) Crunchtime software
OloOlo
4) drive-thru wireless system for wireless servicing and processing of guest orders; (5) Crunchtime software for food cost and labor management; and (6) Google Apps for email; (7) OLO catering and onl
PunchhPAR Technology
less servicing and processing of guest orders; (5) Crunchtime software for food cost and labor management; and (6) Google Apps for email; (7) OLO catering and online ordering; (8) Punchh mobile orderi
Franchisor behaviours
What the franchisor requires
22 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 9 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Although we do have independent access to the information generated and stored in franchisee’s computer systems, we do not regularly monitor your information.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within ninety (90) calendar days after the end of each of Franchisee’s fiscal years during the term of this Agreement, Franchisee shall, at its expense, provide to the Company a financial review prepared by an independent certified public accountant satisfactory to the Company showing the results of operations of…
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 20
The following independent franchisee organization has asked to be included in this Disclosure Document: Name: Fazoli’s Franchisee Association, Inc.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We may periodically modify specifications for and components of the Information System.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
PepsiCo, Inc., our approved fountain beverage supplier, pays funds to us or to FSM, exclusively for the benefit and use of our franchisees or the System, based upon franchisee purchases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
98Item 8
In the ongoing operation of your franchise, purchases of Approved Brands will constitute approximately 98% of your annual purchases.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You or the supplier seeking approval must pay us a charge not to exceed the cost of the inspection and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to purchase any brand or item, or utilize a particular distributor, other than one that we have approved, you must submit a written request to us for approval or must request the supplier or distributor to do so.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
relinquish the Franchise restaurant telephone number to the Company
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Send representatives to the Franchise Restaurant to consult with Franchisee or its management representative relative to the operation of the Franchise Restaurant, and shall inspect the Franchise Restaurant premises with or without prior notice to determine the efficiency and quality of the operation of the…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
The Online Information Center may be modified anytime to reflect the changes as we may elect, in our discretion, including changes in the image, decor, design, format, appearance, methods, standards and specifications, operating procedures, suggested pricing, menus and recipes and food products and beverages approved…
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Neither closing nor construction on the site may proceed before our written approval to commence construction is issued for the proposed site.
Marketing
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
If a Cooperative has been established that includes the Location at the time Franchisee opens the Franchise Restaurant, then Franchisee must immediately become a member of such Cooperative.
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
Franchisee shall purchase from the Company or sources designated by the Company such proprietary and/or secret recipe items as are set forth from time to time in the Online Information Center and shall not purchase such items from any other source or use any other item in substitution therefor.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
you must purchase proprietary items either directly from us or from sources designated by us.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
All fees and expenses due to the Company, after payment of the Franchise Fee, shall be collected and paid by electronic funds transfer initiated by or at the direction of the Company from the accounts of the Franchisee maintained in accordance with this Section 6.05
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 11
Currently, each restaurant must have 4 management personnel who have completed Management Training (2 management personnel Salaried Manager training, 2 management personnel complete Hourly Manager training) before restaurant opening.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall purchase, at its expense, for its employees’ use, uniforms and costumes which conform strictly to the current specifications, design and style of the Company as set forth from time to time in the Online Information Center or otherwise in writing.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must also purchase a 3- station point of sale system that represents approximately 10% of total equipment purchases.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
Although we do have independent access to the information generated and stored in franchisee’s computer systems, we do not regularly monitor your information.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall use the Software as directed by the Company or its designee.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
The Company reserves the right to require refresher and retraining programs to be successfully completed by the Designated Manager and any and all management employees.
The filing answers no to 3 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is a minimum grand opening advertising spend required?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
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The vendor opportunity at Fazoli's
Fazoli's operates 195 quick-service Italian restaurants, with a footprint split between 139 franchised and 56 company-owned locations. The system generated an average unit volume of $1,355,461 in the most recent reporting period, though unit count contracted by 7.3% year-over-year. For software vendors, the opportunity is defined by a fully mandated tech environment where the franchisor controls all major system decisions. There is no room for multi-unit operator (MUO) discretion—purchasing authority sits entirely with the corporate team in Kentucky.
Who controls software purchasing
The buying center at Fazoli's is concentrated among a small group of executives named in the 2026 FDD. Taylor Wiederhorn serves as Chief Executive Officer of Fazoli's and Chief Development Officer of parent entity FAT Brands, giving him direct oversight of both operations and growth strategy. Gregg Nettleton holds the dual role of President and Chief Operating Officer of Fazoli's, while also serving as President of the Casual Dining Division at FAT. Tim Kimmel, Vice President of Company & Franchise Operations and Training, is the likely operational stakeholder for tools affecting store-level workflows. Any vendor pitch should map to this group, as franchisees do not independently select core systems.
Mandated and current tech stack
The Fazoli's technology environment is unusually prescriptive. Item 11 of the FDD mandates five specific systems: Brink Point of Sale by PAR Technology Corporation, Olo for catering and online ordering, Punchh for mobile ordering and loyalty, Bite for kiosk ordering, and Crunchtime software for back-of-house management. An Online Information Center is also mandated, though no specific vendor is named. This stack covers the full guest journey—from kiosk and mobile ordering through POS transaction and loyalty accrual—and extends into inventory and labor management via Crunchtime. Vendors selling adjacent capabilities (HR, scheduling, delivery aggregation, or advanced analytics) must integrate with this existing ecosystem or displace an entrenched incumbent.
Procurement, renewals, and timing
Procurement rules under Item 8 were not disclosed in the most recent FDD filing, leaving the designated-supplier versus approved-supplier framework unclear. However, the renewal structure provides timing signals. The initial franchise agreement runs 15 years. Franchisees in good standing may renew for up to two additional 10-year terms, provided they give notice between six and nine months before expiration, pay a renewal fee equivalent to the then-current franchise fee, and complete any required remodel. The franchisor also reserves the right to require the franchisee to sign a materially different contract upon renewal. With recent unit contraction, vendors should monitor renewal cycles and any corporate-led technology refresh initiatives that may create openings.
How to read the Fazoli's FDD
The 2026 Franchise Disclosure Document is the authoritative source for understanding Fazoli's operational mandates, financial performance, and contractual obligations. Key sections for software vendors include Item 11 (franchisor's assistance, advertising, computer systems, and training), which lists the mandated technology stack, and Item 17 (renewal, termination, transfer, and dispute resolution), which outlines the 15-year initial term and two 10-year renewal windows. Item 19 provides the $1,355,461 AUV figure and unit count data. The full document is embedded below for your review. For a ranked target list of franchise systems matched to your software category, FranCloud can help.
Questions vendors ask
Fazoli's, answered from the filing
The buying center includes Taylor Wiederhorn (CEO of Fazoli's), Gregg Nettleton (President/COO), and Tim Kimmel (VP of Operations). As a fully mandated environment, all major software decisions are approved at this corporate level.
The mandated stack includes Brink Point of Sale by PAR Technology, Olo for catering and online ordering, Punchh for mobile ordering and loyalty, Bite for kiosk ordering, and Crunchtime software for back-of-house operations.
The system comprises 195 total units, with 139 franchised locations and 56 company-owned restaurants. The brand experienced a -7.3% year-over-year unit decline in the most recent period.
The procurement model is not disclosed in the most recent FDD. Item 8, which typically outlines designated or approved supplier requirements, contained no extract in the filing.
The initial franchise term is 15 years. Renewals can extend for two additional 10-year terms, requiring a remodel and a new agreement. With recent unit contraction, contract windows may align with renewal cycles or corporate restructuring initiatives.
The 2026 FDD is filed with state franchise regulators. You can view the embedded PDF viewer below to analyze the full legal document, including Item 19 financials and Item 11 tech obligations.
Source
Read the filing itself
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FDD alert
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Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Top states by locations
| WI | 1 |
|---|
Ownership
The portfolio behind Fazoli's
strategic_multibrand of FAT Brands.
Sibling brands
Related Quick service restaurant brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.