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From the filings
U-Swirl
Financial servicesSoftware purchasing at U-Swirl is controlled at the corporate level, with key decision-makers including CEO Robert Sarlls and CFO Allen Arroyo. The franchise currently mandates off-the-shelf bookkeeping software and GraphicsMaker, while other operational tools appear open. With 64 total units—61 franchised and 3 company-owned—the addressable market is modest but concentrated, making a direct HQ pitch viable.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2022)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
ard Program on 30 days’ card reader that is compatible notice. See Item 8 and 11. with Worldpay by FIS processing systems. As of the date of this Disclosure Document, a compatible Worldpay by FIS card
Franchisor behaviours
What the franchisor requires
25 requirements the franchisor states in this filing, each in its own words; 7 explicit no's; 2 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
You must purchase off-the-shelf bookkeeping software that we specify and use it to produce reports submitted to us periodically.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You will deliver a balance sheet, profit and loss statement, statement of cash flows and explanatory footnotes prepared under generally accepted accounting principles applied on a consistent basis (“Financial Statements”) to us within the time period required by the Franchise Operations Manual.
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We may change or add approved suppliers of this Technology at any time, in our sole discretion.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may receive rebates from some suppliers based on your purchase of products and services and we may but we have no obligation to pass them on to our franchisees or use them in any particular manner.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
We estimate that approximately 80% of purchases required to open your Franchised Business and 50% of purchases required to operate your Franchised Business will be from approved suppliers or under our specifications.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We reserve the right to charge a fee to evaluate the proposed product, service or supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to have a non-approved supplier become an approved supplier, you must submit samples of the supplier’s products or services to USI, along with a written statement describing why the products or services and the supplier should be approved for use in the System.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 11
At the time of the expiration or termination of the Franchise Agreement for any reason, your business telephone numbers may become the property of USI, at USI’s sole option.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You agree to comply with the then-current Payment Card Industry Data Security Standards as those standards may be revised and modified by the PCI Security Standards Council, LLC, or any successor 2025 FA v1 C-18 organization or standards we may reasonably specify.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
To ensure compliance with this Franchise Agreement, we or our representatives will have the right to enter your Premises, evaluate your Franchised Business operations, and inspect or examine your books, records, accounts and tax returns.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We can modify the Franchise Operations Manual at any time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
You may operate your Franchised Business only at the approved location.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 11
Grand Opening Program You will spend a minimum of $5,000 on approved grand opening marketing, advertising and promotion for your Franchised Business during the period beginning 30 days before and ending 90 days 2025 FDD v1 24 after the opening of your Franchised Business.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
In addition to the Advertising Fund Contributions, you must spend 1% of Gross Sales on local advertising (“Local Advertising Requirement”).
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
You agree to participate in our gift card and loyalty programs, if any, and agree to make gift cards and loyalty programs available for purchase and redemption at your Franchised Business subject to the policies and procedures in the Franchise Operations Manual.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If your Store is located in a Co-op area, you will be required to participate in the Co-op.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase the proprietary products we or our affiliates develop from time to time for proprietary recipes or formulas and purchase them only from us or a third party who we have licensed to prepare and sell the products.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Equipment and POS System. You must purchase or lease equipment and furnishings used in your Store from suppliers designated or approved by USI.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
You agree to maintain, at all times, credit card relationships with the credit and debit card issuers or sponsors, check or credit verification services, financial center services, payment providers, merchant service providers, loyalty and gift cards, and electronic fund transfer systems (together, “Payment Vendors”)…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Franchisee shall participate in an electronic funds transfer program under which USI automatically deducts from Franchisee’s bank account the Royalty Fee, the advertising fees (as specified in Section 2.11), and other payments owed to USI
Must the franchisee participate in a gift card program?
YesItem 16
As the Gift Card program is part of the System, you must participate by offering Gift Cards to your customers and honoring all Gift Cards presented to you as payment for products, regardless of whether the Gift Card was issued by you or another USI Store.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
All non-proprietary ingredients, beverage products, cooking materials, containers, cartons, bags, menus, napkins, other paper and plastic products, utensils, uniforms and other supplies and materials used in your Franchised Business must strictly conform to our quality standards and reasonable specifications.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must use a computerized point of sale system (together with the software, referred to as “POS System”) meeting our specifications from a designated or approved supplier.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
We may charge you for training additional Training or (currently $500 per after invoicing persons, newly-hired personnel, refresher Assistance Fees attendee for additional training courses, remedial training, training) advanced training courses, and additional or special assistance or training you need or request.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
In addition to participating in ongoing training, you will be required to attend any national or regional meeting or conference of franchisees.
The filing answers no to 7 questions
- Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?Item 11
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
- Does the franchisor have independent access to the data in the franchisee's POS or computer system?Item 11
The vendor opportunity at U-Swirl
U-Swirl operates 64 frozen yogurt shops across the United States, with 61 franchised and 3 company-owned locations. The brand saw a year-over-year unit decline of roughly 14% between the last two reporting periods, which may signal consolidation or franchisee turnover. For software vendors, this creates a dual opportunity: selling into a centralized HQ that controls purchasing, and potentially addressing tech gaps at individual franchisee locations during renewal or transfer events. Average unit volume is not disclosed in the 2022 FDD, so sizing per-location ROI requires direct discovery. The royalty rate is 6%, and the initial franchise term is 10 years.
Who controls software purchasing
Purchasing authority sits at the corporate level. The 2022 FDD names Robert Sarlls as Director, President, Treasurer, and CEO, and Allen Arroyo as Director and CFO. These two executives are the most likely buyers for financial, operational, or compliance software. Greg Pope, Senior Vice President of Franchise Development, and Andrew Ford, Vice President of Sales and Marketing, may also play roles in evaluating tools that support franchise growth or marketing. Donna Coupe, VP of Franchise Support and Training, could influence training or support-platform decisions. No multi-unit operators are mapped in our corpus, reinforcing that HQ is the primary software decision-maker.
Mandated and current tech stack
The FDD mandates two specific technology items: off-the-shelf bookkeeping software and GraphicsMaker. The bookkeeping requirement is broad—franchisees must use commercially available accounting software, but no specific vendor is named, leaving room for vendors in that category to compete. GraphicsMaker is a named system, likely used for in-store signage or menu design. Beyond these mandates, the FDD does not list any required POS, inventory, scheduling, or CRM platforms, suggesting an open or unspecified tech stack for most operational functions. This gap represents a potential entry point for vendors who can demonstrate value to HQ.
Procurement, renewals, and timing
No Item 8 procurement extract is available in the 2022 FDD, so the formal procurement model—whether designated supplier, approved supplier, or open—is not disclosed. Renewal terms under Item 17 require advance written notice, no more than three defaults during the term, a premises inspection, upgrades and remodeling as directed, a release of claims, a renewal fee, and signing the then-current franchise agreement, which may be materially different from the original. The 10-year term and recent unit contraction suggest that some franchisees may be approaching renewal or exit, creating natural windows for software evaluation and replacement.
How to read the U-Swirl FDD
The full U-Swirl Franchise Disclosure Document is embedded below. Key sections for software vendors include Item 11 (Franchisor’s Obligations) for tech mandates, Item 8 (Restrictions on Sources of Products and Services) for procurement rules, and Item 17 (Renewal, Termination, Transfer) for contract-cycle intelligence. The 2022 filing is the most recent available. Use these sections to map the buying center, identify mandated vs. open categories, and time your outreach around renewal or transfer events. For a ranked target list of franchise systems matched to your software category, FranCloud can help.
Questions vendors ask
U-Swirl, answered from the filing
Read the filing itself
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FDD alert
Tell me when this brand refiles.
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Operator footprint
Who runs the locations
2 operators run 2 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| WI | 1 |
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Related Financial services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.