SagelySagely
Mandatoryor IT equipment such as desktops, printers, support and maintenance, and email platform. Single Throw Marketing will be an approved vendor for website management and SEO services. Sagely will be an ap
From the filings
+25% units YoYHQ-led decisions
Town Square
Health servicesTown Square is an 11-location health services franchise, up 25% year over year, whose 2026 FDD mandates Sagely brand-wide. FranConnect appears as an in-use system tied to a fee, and social platforms including Facebook, LinkedIn, Pinterest and Twitter (by X) are named without a purchase requirement. Parent shf holding is the effective decision layer for vendor outreach.
For software vendors selling into US franchise brands.
Live signals
Total units
11
10 franchised
Unit growth YoY
+25%
vs prior filing
AUV
—
Item 19, 2026
Royalty
7%
of gross sales
Ad fund
1%
national + local
Initial fee
$100K
per unit
Investment range
$893K–$1.52M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FacebookMeta
her communications that can be accessed through electronic means, including, but not limited to, the Internet, World Wide Web, webpages, microsites, social networking sites (e.g., Facebook, Twitter, L
FranConnectFranConnect
m of $1,500 per month but is subject to change upon 30 days advance written notice. Currently, the IT Fee includes the cost of certain information technology related costs such as FranConnect access,
LinkedInLinkedIn
that can be accessed through electronic means, including, but not limited to, the Internet, World Wide Web, webpages, microsites, social networking sites (e.g., Facebook, Twitter, LinkedIn, You Tube,
PinterestPinterest
tronic means, including, but not limited to, the Internet, World Wide Web, webpages, microsites, social networking sites (e.g., Facebook, Twitter, LinkedIn, You Tube, Google Plus, Pinterest, etc.), bl
TwitterX
ications that can be accessed through electronic means, including, but not limited to, the Internet, World Wide Web, webpages, microsites, social networking sites (e.g., Facebook, Twitter, LinkedIn, Y
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 8 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We may independently access the Computer System as we deem appropriate (including on a continual basis) and retrieve all information concerning your Town Square Franchised Business’s operation.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You agree to prepare and provide to us, in the manner and format that we prescribe from time to time (which may include reporting through the Computer System and/or maintaining the Computer System to enable us to access your records to obtain the following reports): (1) a report on the Franchised Business’s Gross…
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to add to, modify, or eliminate approved, recommended, or required products, services, or suppliers at any time.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
We derived no revenue from franchisee required purchases or leases during 2024.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
70Item 8
We estimate that your purchases or leases from approved suppliers or in accordance with our specifications will represent approximately 40% to 60% of your total purchases in the establishment of the Franchised Business, and 70% to 90% of your total purchases in your continuing operation of the Franchised Business.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
We expect that we will notify you of approval or disapproval of suppliers, specifications, or products within 90 days of your written request for approval.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You agree to comply with the then-current Payment Card Industry Data Security Standards as those standards may be revised and modified by the PCI Security Standards Council, LLC (see www.pcisecuritystandards.org), or any successor organization or standards that we may reasonably specify.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
To determine whether you and the Franchised Business are complying with this Agreement and to assess your operations and adherence to System Standards, we and designated agents or representatives of us, may at all times and without prior notice to you: (1) inspect and observe the operation of the Franchised Business;
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may modify the Operations Manual periodically to reflect changes in System Standards.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
You agree to obtain our written approval of the Franchised Business’s proposed Center location before signing any lease, sublease, or other document for the site.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Unless we have otherwise approved in writing, you agree to neither establish nor permit any other party to establish an Online Site relating in any manner whatsoever to the Franchised Business or referring to the Marks.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
In addition to your Marketing Fund contribution, you must spend, beginning 60 days before you commence operations, the greater of $1,000 per month on community-based marketing and a minimum of $500 per month on digital marketing, or 3.0% of Gross Sales per month, to advertise and promote your Town Square Franchised…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
Pursuant to Section 9.3 of the Franchise Agreement, we may require you to participate with other Town Square Franchised Businesses in joint, collective, or market-wide advertising, marketing, or promotional campaigns or programs as part of your marketing strategy, and to pay your share of that joint, collective, or…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
You agree to maintain, always, credit-card relationships with the credit- and debit-card issuers or sponsors, check or credit verification services, financial-center services, merchant service providers, and electronic-fund-transfer systems (together, “Credit Card Vendors”) that we may periodically designate as…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
ITEM 6 OTHER FEES Type of Fee (Note 1) Amount Date Due Remarks Continuing Service and 7% of the Gross Sales By the 10th day The Royalty is payable to Royalty Fee (see Note 2) from the immediately following the us by an automatic, preceding month. previous monthly period, electronic debit of funds. or as stated in the…
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
We may require that you hire prior to opening, and retain, a full-time Activities Director, Enrollment Director, an RN/LPN, and administrative assistant/receptionist.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
You must exclusively utilize our XCITE! adult day care operating software and shall enter into a Subscription Service Agreement in the form that is attached hereto as Exhibit F; provided, however, that we may modify or eliminate such software designation and/or the accompanying service agreement from time to time, at…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We may independently access the Computer System as we deem appropriate (including on a continual basis) and retrieve all information concerning your Town Square Franchised Business’s operation.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to charge for training personnel that have been decertified.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
Attendance at the national conference is required of all franchisees.
The filing answers no to 8 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Franchise agreement
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 11
- Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is a minimum grand opening advertising spend required?Item 7
- Must the franchisee buy products from a designated distributor?Item 8
- Must equipment be purchased from designated or approved suppliers?Item 8
The vendor opportunity at Town Square Town Square is a health services brand with 11 locations — 10 franchised, 1 company-owned — up 25% year over year per the 2026 FDD. Item 19 includes a financial performance representation. The brand is part of shf holding.
Who controls software purchasing Town Square mandates Sagely across its franchise system, the clearest signal that software decisions run through corporate rather than the single mapped operator in this footprint.
Tech named in the FDD, and what is actually required The FDD requires franchisees to use Sagely. FranConnect also appears, tied to a fee and described as in use rather than contractually required. Facebook, LinkedIn, Pinterest and Twitter (by X) are named as well, with nothing in the filing requiring any of them.
Procurement, renewals, and timing Item 8 sets an approved-supplier list model. The initial franchise term runs 10 years; renewal requires substantial compliance, advance notice, maintaining or substituting the Center's location, and signing the then-current successor agreement, which the FDD notes may carry materially different terms — including different fees — than the original.
How to read the Town Square FDD Town Square's FDD was filed with state franchise regulators in 2026. The embedded PDF viewer below carries the complete filing, including the Item 8 supplier terms and Item 17 renewal conditions cited above.
For a ranked list of health services franchise systems with comparable buying signals, talk to FranCloud.
Questions vendors ask
Town Square, answered from the filing
Town Square mandates Sagely across its franchise system, the clearest signal that software vendor decisions route through corporate rather than the single mapped location in this footprint.
The FDD requires franchisees to use Sagely. FranConnect also appears, tied to a fee and described as in use rather than contractually required. Facebook, LinkedIn, Pinterest and Twitter (by X) are named as well, with nothing requiring any of them.
11 locations — 10 franchised, 1 company-owned — up 25% year over year.
Item 8 sets an approved-supplier list model for Town Square franchisees.
The initial term runs 10 years. Renewal requires substantial compliance, notice, maintaining or substituting the Center's location, and signing the then-current successor agreement, which the FDD notes may carry materially different terms, including different fees.
Filed with state franchise regulators in 2026; read the complete filing in the embedded PDF viewer below.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Town Square files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit1
Ownership
The portfolio behind Town Square
unknown of shf holding.
Related Health services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.