Authorize.NetAuthorize.Net
esignated credit cards, debit cards and gift cards. The credit/debit card processor you own or lease (and which may be obtained from any source) must be capable of supporting the “Authorize.net” or ot
From the filings
HQ-led decisions
Painting with a Twist
Personal servicesSoftware purchasing at Painting with a Twist is controlled at the franchisor level, with mandates covering payment processing, operational management, and accounting. The system runs on Authorize.net, FAM System, and QuickBooks Online by Intuit Inc., leaving limited room for alternative platforms unless you can displace an incumbent. With 201 franchised locations and one company-owned unit, the addressable market is small but concentrated under a single decision-making body.
For software vendors selling into US franchise brands.
Live signals
Total units
202
201 franchised
Unit growth YoY
-2.427%
vs prior filing
AUV
—
Item 19, 2026
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$25K
per unit
Investment range
$119K–$256K
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
FacebookMeta
or other presence on the Internet, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook, Pinterest,
InstagramMeta
herwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook, Pinterest, Twitter, LinkedIn, Instagram, YouTube o
LinkedInLinkedIn
net, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook, Pinterest, Twitter, LinkedIn, Instagram,
PinterestPinterest
resence on the Internet, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook, Pinterest, Twitter,
QuickBooks OnlineIntuit
S 14.3 (or higher); current available Web Browser (Google Chrome recommended); Adobe Acrobat Reader; standard desktop publishing software (Microsoft Office, OpenOffice, etc.); and QuickBooks Online. Y
TwitterX
the Internet, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook, Pinterest, Twitter, LinkedIn, I
YouTubeGoogle
ertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook, Pinterest, Twitter, LinkedIn, Instagram, YouTube or any other
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have unlimited independent access to your data inputted into the FAM System, including reservations, receipts and sales information.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall submit to Franchisor an accurate monthly Profit and Loss Statement within thirty (30) calendar days after the end of each calendar month, using the chart of accounts, format and method prescribed by Franchisor, signed and certified by Franchisee, and shall provide Franchisee’s sales, expenses and…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesFranchise agreement
solely from suppliers and/or distributors that Franchisor designates in its sole and absolute discretion, which may include Franchisor or its affiliate(s).
Is there a franchisee advisory council, association or committee?
YesItem 11
We have created a national Franchise Advisory Council (“Council”) made up of franchisees elected by the franchisee community.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to change the software used with the Painting with a Twist System in our sole discretion and you must comply with any such change at your sole costs.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
In 2025, neither we nor our affiliates received any revenue from required purchases and leases of products or services by our franchisees from us, our affiliates or approved suppliers.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may receive revenue from franchisee purchases and leases of products and services and from approved suppliers selling products or services to our franchisees, in the form of rebates or other material consideration.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
If Franchisee desires to purchase any items from an unapproved supplier or distributor, whom Franchisee desires to become an authorized supplier or distributor, Franchisee shall first submit a written request to Franchisor for such approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisor shall have the option, exercisable by written notice within thirty (30) days after the termination of this Agreement, to take an assignment of all telephone numbers (and associated listings) for Franchisee’s Franchised Business.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Without any prior written notice, Franchisor, its agents or representatives may inspect Franchisee’s entire Franchised Business and Franchisee’s daily, weekly and monthly statistical information.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
The Manuals may be modified, updated and revised periodically to reflect changes in the System standards and other policies affecting Painting with a Twist franchisees.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
The franchise is granted for a location to be approved by Painting with a Twist.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
Except as approved in advance in writing by us, you may not establish or maintain a separate website, splash page, profile or other presence on the Internet, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on Facebook…
Is a minimum grand opening advertising spend required?
YesItem 11
For the grand opening of your Franchised Business, you must spend a minimum of $5,000 in local advertising and marketing.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
Afterwards, you must expend a minimum of $1,000 per month on local advertising through mediums approved by Painting with a Twist.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Franchisee must also honor and offer all coupons, discounts, campaigns, loyalty programs, gift cards or gift certificates, or similar promotions Franchisor designates
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
Franchisee will immediately on Franchisor’s request become a member of any cooperative covering Franchisee’s Protected Territory.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase or lease all equipment, inventory, supplies, products and materials required for the operation of your Franchised Business in accordance with specifications set by Painting with a Twist and from approved suppliers, except for general office supplies/equipment and other general business items.
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee shall purchase all equipment, inventory, and other supplies, products, and materials used in the operation of its Franchised Business as Franchisor may specify from time to time, and as applicable, solely from suppliers and/or distributors that Franchisor designates in its sole and absolute discretion…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
At Franchisor’s request, Franchisee shall promptly execute or re-execute within five (5) days after Franchisor’s request, and deliver to Franchisor a fully executed copy of the ACH Service Agreement attached to this Agreement as Attachment C, to enable Franchisor to electronically (draft on Franchisee’s account by…
Must the franchisee participate in a gift card program?
YesFranchise agreement
Franchisee must also honor and offer all coupons, discounts, campaigns, loyalty programs, gift cards or gift certificates, or similar promotions Franchisor designates
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall cause all employees, while working in the Franchised Business to: (i) wear uniforms of such color, design, and other specifications as Franchisor may designate from time to time;
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have unlimited independent access to your data inputted into the FAM System, including reservations, receipts and sales information.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
Painting with a Twist may offer additional optional training programs, including both advanced and refresher training, for you and your employees.
The filing answers no to 3 questions
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?Item 11
- Is attendance at an annual convention or conference mandatory for the franchisee?Item 6
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- With 298 active personal services brands, I can't see which ones are growing or have the tech gaps my product fills, so I waste weeks chasing the wrong targets.A rep burning 10 hours/week on manual research at $50/hr loses $26,000/year. FranCloud's fit_scoring and corpus_search surface high-fit brands in seconds, reclaiming that time for selling.
- 63.5% of personal services brands mandate no POS system, but I can't identify the 108 that do without digging through hundreds of FDDs.Manually reviewing one FDD takes 3+ hours. At 108 targets, that's 324 hours. FranCloud's tech_landscape reveals POS mandates instantly, turning a $16,200 research slog into a single query.
- 91.6% of brands don't mandate a CRM, but the 25 that do are hidden in static reports, delaying my outreach to high-intent prospects.Landing one CRM-displacing deal in this segment can yield $30k+ ARR. FranCloud's find_lookalikes pinpoints those 25 brands and their peers, accelerating pipeline by months.
The vendor opportunity at Painting with a Twist
Painting with a Twist operates 202 total units, of which 201 are franchised and one is company-owned. The brand falls within personal services, headquartered in Los Angeles, and shows a year-over-year unit decline of roughly 2.4%. For software vendors, the addressable market is the full system—202 locations—but the single-operator footprint (25 mapped operators, all single-unit) means no multi-unit franchisees exist to drive independent purchasing decisions. Top states by unit count are Florida (6), Texas (3), and California (3), with additional single units in Georgia and Michigan.
Average unit volume is not disclosed in the most recent FDD. The royalty rate is 6.0%, and the initial term length is not stated. These gaps make it harder to model franchisee-level ROI on software, but the centralized tech mandates simplify the sales motion: you sell to HQ, not to individual operators.
Who controls software purchasing
The 2026 FDD Item 1 lists five executives: Catherine L. Deano, CFE (Director); Todd Owen (Director and CEO); Teresa Johnson (Director); Dave Chmura (Director); and Brittany Graff (Co-CEO). No CIO, CTO, or VP of Technology is named, which is common in systems of this size. The presence of mandated technology—Authorize.net, FAM System, and QuickBooks Online—signals that software purchasing authority sits with the franchisor, not with franchisees. Todd Owen and Brittany Graff, as CEO and Co-CEO respectively, are the most likely decision-makers or approvers for any system-wide software investment.
Because all 25 mapped operators are single-unit owners, there is no multi-unit operator bloc that could influence or bypass HQ purchasing. Vendors should prepare to engage directly with the C-suite in Los Angeles.
Mandated and current tech stack
Painting with a Twist mandates three named systems, per the FDD:
- Authorize.net for payment processing
- FAM System for operational management
- QuickBooks Online by Intuit Inc. for accounting
No other mandated or recommended vendors are disclosed. This stack covers core transactional and financial workflows. A vendor selling POS, CRM, scheduling, or marketing automation would need to either integrate with FAM System or displace it. Payment processing is locked to Authorize.net, making that category a hard displacement play. QuickBooks Online is widely used across small businesses, but a franchise-specific financial platform could still find an opening if it offers meaningful integration with FAM System.
Procurement, renewals, and timing
The FDD does not include an Item 8 procurement extract, so the formal procurement model—whether designated supplier, approved supplier list, or open—is not disclosed. Similarly, Item 17 renewal data is absent, and the initial franchise term is not stated. Without renewal-cycle visibility, vendors cannot time outreach around contract expirations based on the FDD alone.
What is clear: the franchisor mandates technology. That means any software adoption likely flows through a top-down evaluation and deployment, not a grassroots franchisee adoption. Vendors should treat this as a single-account sale to HQ, with a potential rollout to 201 franchised locations upon approval.
How to read the Painting with a Twist FDD
The full Franchise Disclosure Document is embedded below. It was filed with state franchise regulators in 2026 and contains the legal and operational disclosures required under the FTC Franchise Rule. For software vendors, the most actionable sections are Item 1 (executives), Item 11 (mandated systems), and Item 20 (unit counts and operator footprint). Item 8 and Item 17, which would normally clarify procurement rules and renewal timing, are not extracted in this filing, so direct inquiry with HQ may be necessary to fill those gaps.
If you are evaluating Painting with a Twist as a potential account, FranCloud can help you benchmark it against other franchise systems and build a ranked target list based on tech mandates, decision-maker concentration, and unit growth trends.
Questions vendors ask
Painting with a Twist, answered from the filing
The FDD lists Director and CEO Todd Owen and Co-CEO Brittany Graff among key executives. No dedicated CIO or CTO is named, but purchasing authority appears centralized at the franchisor level given the mandated tech stack.
The 2026 FDD mandates Authorize.net for payment processing, FAM System for operational management, and QuickBooks Online by Intuit Inc. for accounting. No other named systems are disclosed.
There are 202 total units: 201 franchised and 1 company-owned. The operator footprint maps 25 operators, all single-unit, concentrated in Florida (6), Texas (3), and California (3).
The FDD does not include an Item 8 procurement extract, so whether they use designated suppliers, approved suppliers, or an open model is not disclosed in the most recent filing.
The FDD does not include an Item 17 renewal extract, and the initial term length is not disclosed. Without renewal or term data, contract windows cannot be estimated from the filing alone.
The FDD was filed with state franchise regulators in 2026. You can view the embedded PDF viewer below to review the full document directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Painting with a Twist files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
26 operators run 28 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit25
2–9 units1
Top states by locations
| GA | 3 |
|---|---|
| FL | 2 |
| MI | 1 |
| NC | 1 |
| MO | 1 |
Ownership
The portfolio behind Painting with a Twist
strategic_multibrand of Twist Brands.
Sibling brands
Related Personal services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.