HealthSource Chiropractic

The vendor opportunity at HealthSource Chiropractic

HealthSource Chiropractic operates 129 franchised clinics, all of which are required to use a mandated technology stack controlled from the franchisor’s headquarters in Ohio. The system reported an average unit volume of $609,587 in its 2026 FDD, with a 7% royalty rate and a standard 10-year initial term. Year-over-year unit count declined by 2.3%, meaning the addressable base is shrinking modestly. For software vendors, this is a small, centralized target: 129 locations, one buying center, and a proprietary tech environment that may resist third-party displacement but could create openings for adjacent tools—analytics, patient engagement, billing optimization, or compliance—that integrate with the mandated platforms.

The absence of company-owned units simplifies the sales motion. Every location is a franchisee, but technology decisions appear to flow top-down. There is no parent company on file; HealthSource appears independently owned, with CEO Chris Tomshack, D.C. and Executive Vice President Lisa Tomshack holding key leadership roles. Vendors should approach this as a single-entity sale, not a multi-owner negotiation.

Who controls software purchasing

The 2026 FDD lists five executives in Item 1. Chris Tomshack, D.C. serves as Chief Executive Officer and Chairman, making him the ultimate decision-maker for system-wide technology mandates. Cris Casazza, Chief Operating Officer, is the most likely day-to-day buyer for operational software. Kristen Wallace, Chief Financial Officer, will control budget and contract approvals. Nicole Gleason-Hughes, Director of Operations, likely evaluates tools that affect clinic workflow. Lisa Tomshack, Executive Vice President and Treasurer, rounds out the leadership group. No dedicated CIO or VP of Technology is named, which suggests technology purchasing is handled within the operations and finance functions rather than through a separate IT organization.

This is a concentrated buying center. A vendor pitch should address operational ROI for Casazza and Gleason-Hughes while meeting the financial scrutiny of Wallace. Chris Tomshack’s involvement signals that major technology changes require CEO-level buy-in.

Mandated and current tech stack

HealthSource Chiropractic mandates three systems across its network: the HealthSource intranet, the HealthSource on-line library, and HSWorx. These are named in the FDD as required platforms, but no third-party vendor names are associated with them—they appear to be proprietary or white-labeled solutions built specifically for the franchise system. This creates a walled-garden tech environment. Franchisees cannot independently adopt alternative practice management, EHR, or patient communication tools unless the franchisor approves or mandates a change.

For software vendors, the opportunity lies in identifying gaps the proprietary stack does not fill. Patient acquisition, reputation management, advanced billing analytics, or compliance automation are potential entry points. Any solution must integrate with or sit alongside HSWorx and the intranet, and the sales conversation must start at HQ, not with individual clinic owners.

Procurement, renewals, and timing

The 2026 FDD does not include an Item 8 extract, so the formal procurement model—designated supplier, approved supplier, or open market—is not publicly disclosed. In practice, the mandate of proprietary systems indicates a closed procurement environment. Vendors should assume that all technology purchasing requires franchisor approval and that unsolicited franchisee-level adoption is not permitted.

Renewal terms provide a potential timing signal. Franchise agreements run 10 years, and the franchisor must notify franchisees of renewal eligibility at least six months before expiration. Franchisees must then refurbish their premises, correct any operational deficiencies, and sign the then-current franchise agreement, which may include materially different terms. This renewal process could trigger technology upgrades or new system mandates, but with only 129 units and negative unit growth, the volume of renewals in any given year is small. Vendors should monitor for system-wide technology initiatives rather than relying on renewal-driven sales cycles.

How to read the HealthSource Chiropractic FDD

The full 2026 Franchise Disclosure Document is embedded below. Item 1 lists the executives who control purchasing. Item 11 details the mandated intranet, online library, and HSWorx platforms. Item 17 outlines the 10-year renewal process and the conditions franchisees must meet, including signing a general release of claims and accepting potentially different contract terms. The absence of an Item 8 extract means the procurement rules are not publicly detailed in this filing. Use the FDD to validate the decision-maker names, the technology mandates, and the unit economics before building a pitch. For a ranked target list of franchise systems that match your software category, FranCloud can help.