New Life Assisted Living

The vendor opportunity at New Life Assisted Living

New Life Assisted Living operates 7 company-owned units, with no franchised units disclosed in the 2026 FDD. The brand falls under health services and is headquartered in Maryland. For software vendors, the immediate addressable market is limited to these 7 locations. The FDD does not report average unit volume (AUV) or royalty percentages, and year-over-year unit growth is not disclosed. This is a small, centrally controlled operation where a single sale could cover the entire footprint.

Who controls software purchasing

The FDD does not list any executives in Item 1, so specific decision-makers are not on file. However, the presence of mandated technology systems indicates that purchasing authority sits at the headquarters level rather than with individual unit operators. Vendors should prepare for a top-down sales motion, targeting corporate leadership. Without named contacts, initial outreach may require identifying the administrator or owner through external research.

Mandated and current tech stack

The 2026 FDD mandates three systems: August Health, Delightree, and QuickBooks. August Health likely serves as the resident care or electronic health record platform. Delightree is typically used for operational workflows and compliance tracking. QuickBooks handles accounting. No other point-of-sale, CRM, or marketing systems are disclosed as required or recommended. This leaves potential white space for vendors offering complementary solutions that integrate with these core platforms.

Procurement, renewals, and timing

Item 8 of the FDD does not provide a procurement signal, so the supplier selection model—whether designated, approved, or open—is unknown. The initial franchise agreement term is 10 years. Item 17 outlines renewal conditions: franchisees may obtain two successor terms of 5 years each, provided they give advance notice, are in compliance, renovate to current standards, sign the then-current franchise agreement (including a personal guaranty), and sign a general release unless prohibited by law. These renewal points, occurring at years 10 and 15, represent potential windows when technology contracts might be reviewed or replaced.

How to read the New Life Assisted Living FDD

The full 2026 FDD is available below for detailed review. Key sections for software vendors include Item 11 (franchisor's obligations) for tech mandates, Item 8 (restrictions on sources of products and services) for procurement rules, and Item 17 (renewal, termination, transfer) for contract timing. Because the brand is independently owned with no parent company on file, all decision-making is contained within the Maryland headquarters. For a ranked target list of franchise systems matched to your software category, contact FranCloud.