net, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on social media websites such as Facebook, X (formerl
From the filings
My Salon Suite
Personal servicesMy Salon Suite's Item 11 gives the franchisor designation authority over computer hardware, software and the point-of-sale system across its 371 personal-services locations, 320 of them franchised, and requires Google Workspace for franchisee email and communications.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
4.75%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
services, within another franchisee’s Protected Territory. You may not establish an account or participate in any social networking sites (including, without limitation, Facebook, Instagram, TikTok, X
the Internet or any other public computer network in connection with the Franchised Business, including any profile on social media websites such as Facebook, X (formerly Twitter) LinkedIn, Instagram,
ic computer network in connection with the Franchised Business, including any profile on social media websites such as Facebook, X (formerly Twitter) LinkedIn, Instagram, YouTube, TikTok or any other
rtise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on social media websites such as Facebook, X (formerly Twitter) LinkedIn, I
ther public computer network in connection with the Franchised Business, including any profile on social media websites such as Facebook, X (formerly Twitter) LinkedIn, Instagram, YouTube, TikTok or a
Franchisor behaviours
What the franchisor requires
23 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 9 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We may also, at any time without notice, electronically and independently connect with your Computer System to monitor or retrieve data stored on the Computer System or for any other purpose Franchisor deems necessary.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
within thirty (30) days after the end of each calendar month, a monthly and year-to-date financial statement prepared on a calendar year and using the accrual basis of accounting and Franchisor's recommended chart of accounts; (3) within sixty (60) days after the end of Franchisee’s fiscal year, annual profit and…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We have the right to require you to purchase any products or services necessary to operate your Franchised Business from a vendor that we approve or designate, which may include us (an “Approved Vendor”).
Is there a franchisee advisory council, association or committee?
YesItem 11
The Franchise Advisory Council (“Council”) was established in January 2017 and has been set up to advise us on operations & advertising policies.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor has the right to change Franchisor’s standards and specifications in Franchisor’s discretion.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates will receive rebates from vendors based on your purchase of products and services, promotional allowances, volume discounts, and other payments.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
28.3Item 8
We estimate that your Required Purchases will account for approximately 20.7% to 26.4% of your total costs incurred in establishing your Franchised Business, and approximately 28.3% to 33.2% of your ongoing costs to operate your Franchised Business after the initial start-up phase.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
If Franchisor incurs any costs in connection with testing a particular product or evaluating an unapproved vendor at Franchisee’s request, Franchisee must reimburse Franchisor for Franchisor’s reasonable testing costs, regardless of whether Franchisor subsequently approves the item or vendor.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to have a non-approved vendor of a product or service designated as an approved vendor, you must submit samples of the vendor’s products or services to us, along with a written statement describing why such items, services, or vendors should be approved for use in the Franchise System.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee acknowledges that all telephone numbers, facsimile numbers, social media websites, Internet addresses and e-mail addresses (collectively “Identifiers”) used in the operation of the Franchised Business constitute Franchisor’s assets, and upon termination or expiration of this Franchise Agreement, Franchisee…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We may conduct, as we deem advisable in our sole discretion, inspections of the Approved Location and your operations generally to ensure compliance with our Franchise System standards and specifications
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor has the right to add to or otherwise modify the Manual from time to time to reflect changes in the specifications, standards, operating procedures, and rules prescribed by Franchisor.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Franchisee may operate the Franchised Business only at the Approved Location identified in Attachment A (“Data Sheet”).
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
Except as approved in advance in writing by us, you must not establish or maintain a separate website, splash page, profile, or other presence on the Internet, or otherwise advertise on the Internet or any other public computer network in connection with the Franchised Business, including any profile on social media…
Is a minimum grand opening advertising spend required?
YesItem 11
You are required to spend a minimum of $20,000 to promote and advertise the grand opening of your Franchised Business.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We have the right to require you to purchase any products or services necessary to operate your Franchised Business from a vendor that we approve or designate, which may include us (an “Approved Vendor”).
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee agrees to purchase certain inventory and services, as well as certain signs, furnishings, supplies, fixtures, computer hardware and software, and other equipment from Franchisor or from another Approved Vendor that Franchisor designates in the Manual or otherwise in writing (each an “Approved Vendor”).
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Except for the Initial Franchise Fee, Franchisee shall pay all fees due to Franchisor under this Franchise Agreement through an electronic funds transfer (“EFT”).
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Franchisee’s Franchised Business must always be staffed with at least one individual who has successfully completed Franchisor’s My Salon Suite University.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We also require you to use our designated point-of-sale system in connection with the Computer System and Franchised Business (the “POS System”), as well as the type of tangible media and/or database structure to use part of the Computer System (Section 12.F. of the Franchise Agreement).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We may also, at any time without notice, electronically and independently connect with your Computer System to monitor or retrieve data stored on the Computer System or for any other purpose Franchisor deems necessary.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may charge you for training newly hired personnel, refresher training courses, advanced training courses, and additional or special assistance or training you need or request at the then-current fee plus travel and living expenses.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Franchisor requires Franchisee to: (i) attend the Annual Conference for up to three (3) days per year; and (ii) pay Franchisor’s then-current registration fee for such attendance.
The filing answers no to 2 questions
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
- With 298 active personal services brands, I can't see which ones are growing or have the tech gaps my product fills, so I waste weeks chasing the wrong targets.A rep burning 10 hours/week on manual research at $50/hr loses $26,000/year. FranCloud's fit_scoring and corpus_search surface high-fit brands in seconds, reclaiming that time for selling.
- 63.5% of personal services brands mandate no POS system, but I can't identify the 108 that do without digging through hundreds of FDDs.Manually reviewing one FDD takes 3+ hours. At 108 targets, that's 324 hours. FranCloud's tech_landscape reveals POS mandates instantly, turning a $16,200 research slog into a single query.
- 91.6% of brands don't mandate a CRM, but the 25 that do are hidden in static reports, delaying my outreach to high-intent prospects.Landing one CRM-displacing deal in this segment can yield $30k+ ARR. FranCloud's find_lookalikes pinpoints those 25 brands and their peers, accelerating pipeline by months.
The vendor opportunity at My Salon Suite
My Salon Suite operates 371 personal-services locations, 320 of them franchised and 51 company-owned. Franchised outlets grew 6.0% year over year, and Item 19 discloses average sales of $454,838 for franchised locations that had been open at least 12 months and met the filing's reporting criteria.
Who controls software purchasing
Item 11 gives My Salon Suite designation authority over computer hardware, software and the point-of-sale system franchisees must use, sourced from vendors My Salon Suite specifies. The filing also requires franchisees to use designated email and communication systems, including Google Workspace. CEO Catherine Monson, Chief Development Officer Mark Jameson, COO Vera Peterson, CFO Jason White and CMO Jennifer Herskind sit at the Propelled Brands-owned HQ where these mandates are set, alongside sibling brands Camp Bow Wow and FASTSIGNS.
Tech named in the FDD, and what is actually required
Google Workspace is named in the filing as a required email and communication system, and the required Computer System includes a Square Card reader for payment integration and a computer running 64-bit Microsoft Windows 7 or later. The point-of-sale system itself is not named — My Salon Suite periodically designates it and the vendors franchisees must buy from. Facebook, Instagram, LinkedIn, TikTok, Twitter and YouTube are each named in the filing without a stated requirement to use any of them.
Procurement, renewals, and timing
My Salon Suite's model is an approved-vendor list: computer hardware, software licenses and support services must come from vendors My Salon Suite specifies, while a franchisee wanting a non-approved vendor must submit samples and a written statement for review, subject to an evaluation fee of $100 to $500. Franchisees in good standing may take up to two consecutive 10-year renewal terms, each requiring notice 9 months to a year ahead, updated hardware and software, and a renewal fee equal to 50% of the then-current initial franchise fee.
How to read the My Salon Suite FDD
The embedded PDF below is My Salon Suite's 2026 Franchise Disclosure Document. Item 11 carries the computer hardware and software detail described here, and Item 17 the renewal terms. For a ranked list of franchise systems whose technology mandates fit your product, talk to FranCloud.
Questions vendors ask
My Salon Suite, answered from the filing
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment My Salon Suite files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| WI | 1 |
|---|
Ownership
The portfolio behind My Salon Suite
strategic_multibrand of Propelled Brands.
Sibling brands
Related Personal services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.