From the filings
Lash Pilot is a personal-services brand with a single corporate-owned location in California. Software purchasing decisions appear centralized at the HQ level, given the franchisor’s mandate of accounting and scheduling platforms. For vendors, the immediate addressable market is small—just one unit—but the FDD signals a franchising model that could scale under a tech-forward operator.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
10%of gross sales (FY2023)
15% reference
Franchisor behaviours
30 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 1 question the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
Franchisee agrees at all times to use the chart of accounts, format for financial statements, and accounting procedures established from time to time by Franchisor.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have the free and unfettered right to independently retrieve any data and information from your Computer Systems as we, in our sole discretion, deem appropriate.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall submit to Franchisor the following performance reports for review or auditing: (1) Gross Revenues reports and performance reports for the prior month; (2) monthly financial statements, including a balance sheet and income statement;
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We will be the exclusive supplier of certain inventory proprietary inventory items like lash care products and accessories that will be sold at retail from your Studio.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to modify the suppliers, standards, and specifications for all the goods, services, merchandise, accessories, supplies, computer hardware and software, and equipment you use in or sell from your Studio.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
Neither we nor our affiliates derived any revenue from franchise purchases or leases of required goods or services in our last fiscal year.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
70Item 8
The cost of the items that you must purchase from us, our affiliates or from suppliers designated by us represents between 70% and 80% of your total purchases in operating your business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
If you request that we evaluate an item or supplier, you will pay all fees and costs incurred by us to obtain the necessary information and to conduct the evaluation up to $750.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use goods, services, supplies, fixtures, equipment, inventory, or computer systems or suppliers that we have not approved, you must first submit to us certain information, including product or service specifications, product or service components, product or service performance history, product…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisor shall have the option, to be exercised within thirty (30) days of termination, non-renewal, or expiration of this Agreement, to assume any of Franchisee’s Online Presences, assumed name or equivalent registration and business licenses, telephone numbers, telephone directory listings and advertisements…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee shall comply with, or, as applicable, adopt policies consistent with the then-current version of Franchisor’s data protection and security policies as may be described in Franchisor’s Manual (“Data Protection and Security Policies”).
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor and its agents have the right to enter Premises, with or without notice, in person or remotely via communications technology, in order to inspect, photograph, and/or videotape on-going new construction or leasehold improvements, equipment and operations, and the performance of any and all services provided…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor shall have the right to modify the policies and procedures of the Manual at any time, which modifications shall be binding upon Franchisee.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must submit your site to us for acceptance within 3 months after signing the Franchise Agreement.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee will not, directly or indirectly, establish or operate an Online Presence that in any way concerns, discusses or alludes to the Franchisor, the System or the Franchisee’s Studio without Franchisor’s written consent, which Franchisor is not obligated to provide.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Franchisee is required to spend a minimum of Twenty Thousand Dollars ($20,000) for grand-opening advertising and marketing to publicize the existence and opening of the Studio, which advertising shall be in such form designated by Franchisor and which shall be conducted during the period that begins sixty (60) days…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
We require that you spend at least $5,000 per month on local advertisement during your first year of operations.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must participate in any and all membership programs that we create, offer or advertise.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a cooperative is formed for the region you are in (with the regions being determined by us in our sole discretion), you must participate.
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
To the extent that Franchisor has established designated or approved suppliers, Franchisee shall obtain all products, materials, supplies, equipment, technology, Computer Systems, and services that are used in operation of the Studio from suppliers that Franchisor shall have specifically designated or approved.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase all goods, services, merchandise, accessories, supplies, computer hardware and software, and equipment you use or sell in the Studio from the vendors we approve or designate, which may include us or our affiliates, in strict conformance with our confidential Manuals, proprietary guidelines…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
Franchisee agrees to use such credit card processing services approved by Franchisor and to purchase and maintain, at Franchisee’s expense, any equipment necessary to permit such credit card processing functionality.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Royalty and other fees by electronic funds transfer (“EFT”).
Must the franchisee participate in a gift card program?
YesFranchise agreement
Franchisee shall sell or otherwise issue gift cards (“Gift Cards”) that have been prepared utilizing the standard form of Gift Card provided or designated by Franchisor and only in the manner specified by Franchisor in the Manual or otherwise in writing.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Your Studio must, at all times, be supervised with at least one individual who has successfully completed our initial training program.
Must employees wear uniforms specified by the franchisor?
YesItem 8
Currently, we are also the exclusive supplier of uniforms.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee, at its expense, shall purchase or lease and thereafter maintain such computer hardware and software, mobile application(s), cloud-based systems and/or software, smartphone(s), tablet, broadband high-speed internet service, active e-mail account, required dedicated telephone and power lines, modem(s)…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
Franchisor shall have unlimited, independent access to all information and data (including the Franchisee Data) produced by or otherwise located on any of Franchisee’s Computer Systems.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor also reserve the right to charge an additional fee and to require attendance at additional trainings.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Franchisees are required to attend all conferences and other required training courses.
Who buys here
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisee/operator personally, or a small franchisor still owner-run. Wears every hat.
Lash Pilot operates a single corporate-owned studio in California, reporting an average unit volume of $542,557 in its 2023 FDD. The brand has not yet scaled through franchising—no franchised units are disclosed—so the immediate software opportunity is limited to one location. For vendors, this is a ground-floor scenario: if Lash Pilot begins awarding franchises, the franchisor’s mandated tech stack will shape purchasing across every new unit.
The royalty rate sits at 8.0% on gross revenue, and the initial franchise term runs seven years. Renewals are available in three successive five-year blocks, contingent on good standing, a $5,000 renewal fee, execution of a release, and agreement to the then-current Franchise Agreement—which may include materially different royalty rates or territory protections. These renewal windows are natural triggers for software re-evaluation.
The FDD does not name HQ executives, so the specific buying center is not publicly identifiable. Given the single-unit, corporate-owned structure, purchasing authority almost certainly rests with ownership or a managing officer at the California headquarters. Vendors should prepare for a direct conversation with the person who controls both operations and financial decisions. There is no multi-unit operator network to navigate, and no franchisee influence on technology selection at this stage.
Item 11 of the 2023 FDD mandates two categories of software: accounting software and scheduling software. The FDD does not name specific vendors for either category, which means the franchisor has not publicly locked into a single platform. This creates an opening for vendors in both spaces—especially if they can demonstrate how their tool supports a franchise system that may grow beyond its current single-unit footprint.
No POS, CRM, payroll, or marketing automation systems are disclosed as mandated or recommended. If Lash Pilot begins franchising, the technology appendix will likely expand, and early vendor relationships could become embedded in the system’s required stack.
Item 8 of the FDD contains no extractable procurement signal, so the franchisor’s approach to designated suppliers, approved suppliers, or open procurement is not publicly known. In practice, a single-unit franchisor often sources software ad hoc until scale demands formal procurement policies.
The renewal structure provides a timing signal. After the initial seven-year term, franchisees (if any exist at that point) may renew for three additional five-year terms. Each renewal requires the franchisee to sign the then-current Franchise Agreement, which may impose materially different terms, including a different royalty rate and protected territory. These renewal events—and the accompanying requirement to make required upgrades to the studio—are logical moments for software vendors to engage.
The 2023 FDD is embedded below. Focus on Item 11 for the full technology mandate, Item 8 for any procurement restrictions that may appear in future filings, and Item 17 for the renewal conditions that shape long-term software lock-in. Because Lash Pilot has only one unit, the FDD is a lean document, but it establishes the legal and operational framework that will govern any future franchisees. For software vendors, the key question is whether the franchisor will expand the mandated tech stack before awarding franchises—and who will make that decision.
If you are building a ranked target list of franchise systems, FranCloud can help you identify brands where the tech stack is still forming and the decision-maker is accessible.
Questions vendors ask
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FDD alert
We’ll email you the moment Lash Pilot files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
No franchisee network yet. Lash Pilot’s latest FDD reports no franchised locations.
Related Personal services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.