ZenotiZenoti
Mandatoryhe time of purchasing or leasing. J POS System; Other Computer, Telephone, and Security Surveillance Systems; and Installation. We require you to utilize cloud-based software from Zenoti that includes
From the filings
HQ-led decisions
Glosslab
Personal servicesGlosslab is a Florida-based nail and beauty franchise with 20 locations, all company-owned as of its 2023 FDD, on a 6% royalty and a 10-year term. Item 11 mandates Zenoti and Item 8 requires a POS system and related hardware/software from the franchisor or an approved source, making HQ the sole software decision-maker at this stage.
For software vendors selling into US franchise brands.
Live signals
Total units
20
0 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2023
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$50K
per unit
Investment range
$315K–$584K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2023)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have the right to independently access all information you collect or compile at any time without first notifying you and you may not install hardware or software designed to restrict our access.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Upon Franchisor’s request, Franchisee shall supply to Franchisor, in a form and manner approved or otherwise designated by Franchisor, financial statements, which shall be prepared in accordance with GAAP applied on a consistent basis, and such other periodic reports in the manner and at the time specified in the…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Glosslab Distribution, LLC is an affiliate of ours as described in Item 1.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
While the suppliers listed in the Manual are currently mandated, approved and/or recommended, we reserve the right to change this list from time to time.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
As of the Issuance Date hereof, Glosslab Franchising, LLC or its affiliates did not derive any revenue from the sale of required products or services to franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We expect to derive revenue and/or other benefits from any and all purchases you make from approved suppliers including, without limitation, rebates and mark-ups.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
80Item 8
We estimate that approximately 80% to 90% of your expenditures on an ongoing basis will be for goods and services that must be purchased from us, our affiliate, or through an approved supplier.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay our expenses to evaluate goods, services or suppliers.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to use any goods or services in establishing and operating the franchised store that we have not approved, you must first send us sufficient information, specifications and samples for us to determine whether the goods or services comply with our standards and specifications or the supplier meets…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee acknowledges that all telephone numbers and facsimile numbers, Internet addresses, e-mail addresses and domains and social media pages used in the operation of the Franchised Store constitute assets of Franchisor and Franchisee will promptly execute all documents, including authorization forms, prescribed…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Examples of special marketing programs include cooperative advertising programs referenced above, sales and marketing programs and customer satisfaction programs.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
At our discretion, periodically visit the franchised store to advise, assist, complete store evaluations and guide you in various aspects of the operation and management of the franchised store.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor has the right to add to, delete from, update, revise to or otherwise modify the Confidential Operations Manual, from time to time, to reflect changes in the specifications, standards, operating procedures and rules prescribed by Franchisor.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
You will operate your Glosslab Store franchise from a single location that we approve.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee may not establish a presence on, or market using, the Internet, including on any social media site such as Facebook, Twitter, Instagram, Snapchat, YouTube, or TikTok, in connection with the Franchised Store or use of the Marks without Franchisor’s prior written consent.
Is a minimum grand opening advertising spend required?
YesItem 7
You must spend at least $8,000 on grand opening advertising over the period spanning the two months prior to the commencement of operations at the Franchised Store and $16,000 over the first four months after the commencement of operations at the Franchised Store.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
In addition to your grand opening advertising obligations, each franchisee is required to spend 1% of Gross Sales with a minimum of at least $300/month on local advertising, promotions and public relations in their local area.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Subject to the terms and conditions of any applicable clearing house, Franchisee shall institute all Approved Customer Rewards and Loyalty Programs and other promotional programs and policies implemented by Franchisor, from time to time, as specified in the Confidential Operations Manual or otherwise by Franchisor in…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
Franchisor has the right to determine the composition of all geographic territories and market areas for the implementation of each Cooperative Advertising program and to require that Franchisee participate in such Cooperative Advertising programs when established within Franchisee’s region.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We estimate that approximately 80% to 90% of your expenditures on an ongoing basis will be for goods and services that must be purchased from us, our affiliate, or through an approved supplier.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase most of the equipment, goods, vendors or professional services, materials, supplies and certain computer software to be used in connection with operating a GLOSSLAB® store from us or our approved suppliers.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Franchisee shall pay all Royalty Fees, Marketing Fund Contributions, Glosslab Technology Fees, other amounts due for purchases by Franchisee from Franchisor, or by Franchisee from any of Franchisor’s Affiliates, and other amounts due to Franchisor or Franchisor’s Affiliates through an Electronic Depository Transfer…
Must the franchisee participate in a gift card program?
YesFranchise agreement
Franchisee shall also otherwise participate in Franchisor’s gift card programs and comply with all applicable laws, rules and regulations applicable to the sale, maintenance and redemption of gift cards, including all record keeping requirements.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Franchisee will be required to adequately staff the Franchised Store to operate the Franchised Store, which will likely include, in addition to the Store Manager, at a minimum nail technicians and guest services personnel.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee understands and acknowledges the importance of uniform standards of look and feel of the operations of the Franchised Store and therefore agrees, at its own cost and expense, to abide by any uniform requirements stated in the Confidential Operations Manual or otherwise provided by Franchisor in writing.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must purchase and use the POS system and other computer hardware and software programs and equipment that we designate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have the right to independently access all information you collect or compile at any time without first notifying you and you may not install hardware or software designed to restrict our access.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Ongoing and refresher training programs or seminars may be subject to additional fees.
The filing answers no to 2 questions
- Is there a franchisee advisory council, association or committee?Item 20
- Is attendance at an annual convention or conference mandatory for the franchisee?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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The vendor opportunity at Glosslab Glosslab is a Florida-based nail and beauty franchise with 20 locations, all company-owned as of its 2023 FDD, on a 6% royalty and a 10-year term. The FDD makes no financial performance representation. Operator mapping identifies 2 operators across 2 located units, based in Wisconsin and Florida.
Who controls software purchasing Item 2 names Founder and CEO Rachel Glass, President Gary Gaines, Vice President of Franchise Operations Michael Marrone, Senior Vice President of Special Operations Steve Moroneso, and Director of Financial Planning & Analysis Kern Marshall. Glosslab is part of Glosslab Ventures, and with every location currently company-owned, this executive team is the sole software buying center.
Tech named in the FDD, and what is actually required Zenoti is mandated under Item 11 — a contractual obligation, not a suggestion. Item 8 separately requires the POS system and related hardware and software to be purchased from the franchisor or an affiliate, alongside search engine optimization and search engine marketing services.
Procurement, renewals, and timing Item 8 runs an approved-supplier list: most equipment, goods, services, materials, supplies, and software must come from the franchisor or approved suppliers, and the franchisor reserves the right to act as sole approved supplier or limit sourcing to certain affiliates. The Start-up Package, Retail Inventory Package, Glosslab products, SEO/SEM services, and the POS system specifically must come from the franchisor or an affiliate; franchisees may propose a supplier for approval. Item 17 offers one additional 10-year term for a $5,000 renewal fee, conditioned on compliance, capital expenditures to maintain uniformity, and the then-current franchise agreement.
How to read the Glosslab FDD The filing was filed with state franchise regulators in 2023. The embedded PDF viewer below carries the full text of Items 2, 8, 11, 17, and 19.
Talk to FranCloud for a ranked list of franchise systems like this one that fit your product.
Questions vendors ask
Glosslab, answered from the filing
Item 2 names Founder and CEO Rachel Glass, President Gary Gaines, Vice President of Franchise Operations Michael Marrone, Senior Vice President of Special Operations Steve Moroneso, and Director of Financial Planning & Analysis Kern Marshall. With every location currently company-owned, this executive team is the sole software buying center.
Zenoti is mandated under Item 11. Item 8 separately requires the POS system and related hardware and software to be purchased from the franchisor or an approved source, alongside search engine optimization and marketing services.
20 total locations as of the 2023 FDD, all company-owned, with mapped operators in Wisconsin and Florida.
An approved-supplier list under Item 8: most equipment, goods, services, materials, and software must come from the franchisor or approved suppliers, and the franchisor can act as sole approved supplier or limit sourcing to affiliates. The POS system and SEO/SEM services specifically must come from the franchisor or an affiliate; franchisees may propose a supplier for approval.
The initial term is 10 years, with one additional 10-year renewal term available for a $5,000 fee, subject to compliance, capital expenditures to maintain uniformity, and the then-current franchise agreement — that renewal point is the natural pitch window.
It was filed with state franchise regulators in 2023. Use the embedded PDF viewer below to read Items 2, 8, 11, 17, and 19 directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Glosslab files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
2 operators run 2 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit2
Top states by locations
| WI | 1 |
|---|---|
| FL | 1 |
Ownership
The portfolio behind Glosslab
unknown of glosslab ventures.
Related Personal services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.