QuickBooksIntuit
that we may designate. We are not obligated to provide, or to assist you in obtaining, any of the described items or services or to support your operation or integration to Quickbooks. Operations Manu
From the filings
+19.328% units YoYHQ-led decisions
FirstLight Home Care
Health servicesFirstLight Home Care provides, or directs franchisees to an approved vendor for, its scheduling, CRM, accounting and intranet software: the franchisor is the sole designated supplier of the software-platform license under Item 8, and Item 11 requires two business computers, Microsoft Office and Windows, and the internet access needed to run it. The system has 284 franchised locations growing 19.328% year over year, and the franchisor is a subsidiary of Cornerstone Franchise Group.
For software vendors selling into US franchise brands.
Live signals
Total units
284
284 franchised
Unit growth YoY
+19.328%
vs prior filing
AUV
$1.55M
Item 19, 2025
Royalty
5%
of gross sales
Ad fund
1%
national + local
Initial fee
$52K
per unit
Investment range
$151K–$256K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
6%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Franchisor behaviours
What the franchisor requires
25 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
the Franchise Agreement provides that you must provide us with independent access to all information on your computer system.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are the sole designated supplier to FirstLight Home Care franchisees of the license rights for the software platform to be utilized by you in your FirstLight Home Care Business.
Is there a franchisee advisory council, association or committee?
YesItem 11
We have created a national franchisee advisory council.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 6
FirstLight reserves the right to require additional or different brands of technology, hardware and software as technology, third party providers, market conditions, opportunities and payor requirements change.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
900840.88Item 8
For the fiscal year ended December 31, 2025, we had total revenues of $19,148,070.03 of which $900,840.88, or 4.7%, was derived from required purchases of products or services from our franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We or our affiliates may derive revenue from your purchases from designated suppliers or Approved Suppliers in the form of rebates, cash payments, discounts, promotional allowances, and/or other payments based on franchisees’ purchases from such approved suppliers.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
14Item 8
We estimate that the required FirstLight Home Care purchases from designated suppliers and Approved Suppliers will constitute 24% to 30% of your cost to establish your FirstLight Home Care Business, and 14% to 19% of the total cost to operate your FirstLight Home Care Business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must reimburse us for all of our costs and expenses that we incur in connection with any examination, testing and inspection of a new supplier proposed by you.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
You may propose a prospective supplier to us and our review of such proposed supplier is at our discretion.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
assignment of all telephone numbers and lines and classified listings to FirstLight Home Care
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must comply with all applicable consumer and data privacy laws and regulations in connection with operating your FirstLight Home Care Business and in connection with customer payment processing, including the Fair and Accurate Credit Transactions Act (“FACTA”), our guidelines and standards, and the Payment Credit…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 6
You must pay for Client Surveys as directed by FirstLight Home Care.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 6
In the Franchise Agreement, we reserve the right to audit your books, records and tax returns at any reasonable time.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We will have the right to add to and otherwise modify the Operations Manual 34 FirstLight HomeCare Franchising, LLC Franchise Disclosure Document | 2026 periodically as we deem necessary, provided such additions or modifications will not alter your fundamental status and rights under the Franchise Agreement.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must select, and upon our prior written approval, must lease or purchase a suitable premise for the operation of your FirstLight Home Care Business.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
also requires that you do not own, operate or register any other websites that are related to the provision of care services including personal care, companion care, dementia care, and assistance with the activities of day-to-day life.
Is a minimum grand opening advertising spend required?
YesItem 11
In addition, you must spend an amount we approve, between $2,500 to $7,500, to promote the grand opening of your FirstLight Home Care Business (a grand opening event is not required upon Renewal or Transfer), in the manner we prescribe in the Operations Manual.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 6
You must spend at least $1,500 or 2% of your Gross Revenues (whichever is greater) each month on local marketing, advertising and promotional activities to promote your FirstLight Home Care Business.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase certain supplies, services, products, equipment, software, forms, marketing materials, signs and image apparel only from those suppliers which are approved by us (“Approved Suppliers”).
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase certain supplies, services, products, equipment, software, forms, marketing materials, signs and image apparel only from those suppliers which are approved by us (“Approved Suppliers”).
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
As a result, you must maintain credit-card relations with the credit- and debit-card issuers or sponsors, check or credit verification services, financial-center services, and electronic funds transfer systems that we designate, and may not use any service or supplier for payment processing which we have not approved…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must have a staff comprised of at least two full time equivalents including your manager who has completed all necessary training as of the date the Franchised Business opens.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
the Franchise Agreement provides that you must provide us with independent access to all information on your computer system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
We also require certain software programs for your use of client management software (CMS) and client relationship management software (CRM) which includes scheduling, staffing and client management components, and will charge you a fee to use that software
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We do not currently charge tuition fees in connection with providing mandatory follow up training, although we reserve the right to charge you a tuition fee for each attendee at these additional training programs in the future.
The filing answers no to 2 questions
- Must the franchisee participate in a customer loyalty or rewards program?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at FirstLight Home Care FirstLight Home Care operates 284 units, all franchised, under a royalty of 5% of Gross Revenues (or, from month 4, a Minimum Performance Standard amount if greater) and a 10-year initial term. Franchised outlets grew 19.328% year over year, and the FDD makes a financial performance representation in Item 19. The system sits inside Cornerstone Franchise Group alongside sibling brand Surv. For a vendor, the notable fact is that the core software stack is already centralized: Item 8 makes the franchisor itself the sole designated supplier of the platform license.
Who controls software purchasing The FDD names Glee McAnanly as CEO/President. Because FirstLight Home Care is the sole designated supplier of the software-platform license under Item 8, and Item 11 requires franchisees to obtain the hardware and internet access needed to run that platform, purchasing authority for the core system runs through HQ rather than the field.
Tech named in the FDD, and what is actually required The filing's own words require at least two business computers meeting FirstLight's specifications, used solely for the operation of the FirstLight Home Care business, plus a current version of Microsoft Office and Windows, licensed at the franchisee's expense. Franchisees must obtain the internet access and hardware needed to communicate with the designated software platform, and must maintain the credit-card and payment-processing relationships FirstLight designates. They must also use the designated CMS and CRM software, the Chrome browser, the e-mail account FirstLight sets up, and internet service with at least 50 Mbps throughput.
Procurement, renewals, and timing Item 8 runs an approved-supplier list layered on top of the sole-source software platform. Franchisees must buy certain supplies, services, products, equipment, software, forms, marketing materials, signs and image apparel from Approved Suppliers, and can request approval of an alternative supplier in writing. Renewal at the end of the 10-year term requires 6-to-12 months' notice, good standing, a signed release, and the then-current franchise agreement — a point at which software terms can also be revisited.
How to read the FirstLight Home Care FDD The embedded PDF viewer below carries FirstLight Home Care's full 2026 Franchise Disclosure Document. Talk to FranCloud for a ranked list of similar health-services targets by growth rate and mandate structure.
Questions vendors ask
FirstLight Home Care, answered from the filing
The FDD names Glee McAnanly as CEO/President. Item 8 makes FirstLight Home Care the sole designated supplier of the license rights to its software platform, so the purchasing decision for the core system sits at HQ, not with individual franchisees.
Item 11 requires at least two business computers, a licensed copy of Microsoft Office and Windows, and internet access built to run FirstLight's designated software platform for scheduling, CRM and accounting. It also requires the designated client management (CMS) and CRM software, the Chrome browser, and the email account FirstLight sets up.
284 locations, all franchised, in the health-services segment. Franchised outlets grew 19.328% year over year.
Item 8 runs an approved-supplier list. FirstLight Home Care is the sole designated supplier of the software-platform license, and franchisees must buy certain supplies, equipment, software and marketing materials only from approved suppliers; a franchisee may propose an alternate supplier for approval.
Item 17 sets a 10-year term; renewal requires 6-to-12 months' notice, a signed release, and the then-current franchise agreement. Franchised outlets are growing 19.328% a year, so new-unit openings are a frequent entry point for a vendor alongside renewal cycles.
The embedded PDF viewer below holds FirstLight Home Care's 2026 Franchise Disclosure Document in full.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment FirstLight Home Care files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
5 operators run 5 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit5
Top states by locations
| CA | 2 |
|---|---|
| NY | 1 |
| RI | 1 |
| MN | 1 |
Ownership
The portfolio behind FirstLight Home Care
strategic_multibrand of Cornerstone Franchise Group.
Sibling brands
Related Health services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.