EncoderProEncoderPro
1: BILLING MANUAL Chapter 1, General Information 1.1.1. Medical Billing 5 1.1.2. Diagnosis Codes (ICD-10-CM) and CPT code set 11 1.1.3. NCCI edits 14 1.1.4. Web-based EncoderPro usage guide 15 1.1.5.
From the filings
HQ-led decisions
WCH Service Bureau
Health servicesSoftware purchasing at WCH Service Bureau is controlled at the HQ level by Founder Aleksandr Romanychev. The franchise system mandates a specific, named tech stack including CredyApp, EncoderPro, iSmart EHR, and WCH PMBOS. The addressable market is small, with only 2 franchised units disclosed in the 2026 FDD.
For software vendors selling into US franchise brands.
Live signals
Total units
2
2 franchised
Unit growth YoY
0%
vs prior filing
AUV
—
Item 19, 2026
Royalty
10%
of gross sales
Ad fund
5%
national + local
Initial fee
$45K
per unit
Investment range
$75K–$95K
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
15%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
FacebookMeta
reserve the right to "occupy" any social media websites/pages and be the sole provider of information regarding the Franchised Business on such websites/pages (e.g., a system-wide Facebook page). At o
iSmart EHRiSmart EHR
art of the Franchised Business to you. PMBOS© is up-to-date, comprehensive billing and practice management software system that you will use to support your day-to-day operations. iSmart EHR© is a com
Franchisor behaviours
What the franchisor requires
22 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We may independently access the Computer System and retrieve, analyze, download and use all software, data and files stored or used on the Computer System.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Currently, we and our affiliate, WCH Service Bureau, Inc., are the only Approved Supplier for the System.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
To the fullest extent permitted by Applicable Law, Franchisor may modify the Franchised Rights applicable to technology and related equipment from time to time, and Franchisee shall purchase for use in the Franchised Business any new or modified technology, software, hardware, equipment or other similar items…
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
5712Item 8
In the last fiscal year, we received $5,712 and our affiliate, WCH Service Bureau, Inc., also received $5,712 in income from sale of supply to franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and/or our affiliate(s) may receive payments or other compensation from Approved Suppliers or any other suppliers on account of these suppliers’ dealings with us, you, or other Franchised Businesses in the System, such as rebates, commissions or other forms of compensation.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
15Item 8
about 15% - 50% of your purchases to continue the operation of the Franchised Business
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay our then-current supplier or non-approved product evaluation fee when submitting your request, as well as cover our costs incurred in evaluating your request.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
We may, but are not obligated to, grant your request to: (i) offer any products or services in connection with your Franchised Business that are not Approved Products and Services; or (ii) purchase any item or service we require you to purchase from an Approved Supplier from an alternative supplier.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee shall accept any cashless payments (including credit and / or debit cards) in adherence to the then current PCI (Payment Card Industry) standards or any equivalent thereof or any substitute therefore.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Further, Franchisor shall be entitled at any time during normal business hours and without prior notice to Franchisee, to inspect and audit, or cause to be inspected and audited, the business records, bookkeeping and account records, business license applications, sales and income tax (if any) records and returns of…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may at any time amend or supplement the Operations Manuals in its sole discretion and without notice to Franchisee or any other party.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We must also have the opportunity to review and approve/reject any lease or purchase agreement for a proposed location before you enter into such an agreement.
Marketing
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
As part of your material obligations under your Franchise Agreement, you must expend at least 5% of Gross Revenue per month on marketing and advertising materials that we approve in connection with the promotion of your Franchised Business (your “Local Advertising Requirement”).
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We have the right to require you to purchase any items or services necessary to operate your Franchised Business from a supplier that we approve or designate (each, an “Approved Supplier”), which may include us or our affiliate(s).
Must equipment be purchased from designated or approved suppliers?
YesItem 8
We have the right to require you to purchase any items or services necessary to operate your Franchised Business from a supplier that we approve or designate (each, an “Approved Supplier”), which may include us or our affiliate(s).
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
Franchisee agrees to use Franchisor’s merchant processing system as designated by Franchisor from time to time, which will enhance the efficiency of collecting and processing of payments.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
The Royalty Fee shall be payable to Franchisor by Franchisee by automatic funds transfer (such as e-invoice) on or before the 10th day of the month subsequent to Gross Revenue production, together with the Monthly Report.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Your Franchised Business must, at all times, be managed by and staffed with at least one (1) individual who has successfully completed the Owner/Operator Module or, if appropriate, the Designated Manager Module, of our Initial Training Program.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must record all of your receipts, expenses, invoices, member lists, employee schedules, and other business information promptly in the computer system and use the software that we specify or otherwise approve.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We may independently access the Computer System and retrieve, analyze, download and use all software, data and files stored or used on the Computer System.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must record all of your receipts, expenses, invoices, member lists, employee schedules, and other business information promptly in the computer system and use the software that we specify or otherwise approve.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to charge you our then- current Training Fee based on the number of days of such training that we provide at your request (regardless of location).
The filing answers no to 6 questions
- Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?Franchise agreement
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Item 11
- Is a minimum grand opening advertising spend required?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at WCH Service Bureau
WCH Service Bureau is a health services franchise with a minimal physical footprint of just 2 franchised units, according to its 2026 Franchise Disclosure Document. The number of company-owned locations was not disclosed. This is a very small addressable market for a software vendor. The system charges a 10.0% royalty, but no average unit volume (AUV) is reported, making it difficult to model the financial health of the franchisees who would be your end-users.
Despite the small unit count, the franchise presents an interesting case for vendors selling into highly regulated health services. The franchisor exerts strong central control over technology, which can simplify a top-down sales motion if you can displace an incumbent or prove your tool is a necessary complement.
Who controls software purchasing
All signs point to a strict HQ-controlled purchasing model. The FDD lists Aleksandr Romanychev as the Founder, and in a system of this size, the founder is almost certainly the sole decision-maker for technology standards. There are no other named executives or operators mapped in our corpus. A vendor’s path to a deal here runs directly through Mr. Romanychev. You are not selling to a decentralized network of franchisees; you are selling a single, enterprise-level deal to the brand’s leadership.
Mandated and current tech stack
The FDD is unusually prescriptive about technology. It mandates eight specific systems, leaving little room for franchisee choice. The mandated stack includes CredyApp, EncoderPro, iSmart EHR, MD Interactive, PMBOS, a Scan Doc system, Time Management, and WCH PMBOS. This is a deeply integrated, healthcare-specific ecosystem. For a software vendor, this means your tool must either integrate seamlessly with these named systems or offer a compelling replacement for one of them. A generic SaaS product will find no easy entry point here.
Procurement, renewals, and timing
The FDD does not include a specific extract for Item 8, which would normally detail procurement restrictions and approved suppliers. However, the existence of a mandated technology list strongly implies a designated supplier model. The renewal terms, found in Item 17, offer a clear window for engagement. Franchise agreements can be renewed for a 1-year term, provided the franchisee is compliant and gives between 90 and 180 days’ notice before expiration. This annual cycle, with its multi-month notice period, creates a predictable, recurring opportunity to pitch new technology solutions to the franchisor as they review standards for the upcoming term.
How to read the WCH Service Bureau FDD
The 2026 FDD is the primary source for this intelligence. It was filed with state franchise regulators and contains the legally mandated disclosures that govern the franchise relationship. For a vendor, the most critical sections are Item 11 (Franchisor’s Obligations), which lists the mandated tech, and Item 17 (Renewal, Termination, Transfer), which reveals the contract cycle. The full document is embedded below for your own review. Use it to verify the mandated systems and identify any additional software needs that may not be explicitly listed but are implied by the operational requirements of a health services bureau.
For a ranked target list of franchise systems that match your ideal customer profile, connect with FranCloud.
Questions vendors ask
WCH Service Bureau, answered from the filing
Founder Aleksandr Romanychev is the named executive in the FDD. As a small system with mandated tech, purchasing decisions almost certainly run through this individual.
The FDD mandates eight systems: CredyApp, EncoderPro, iSmart EHR, MD Interactive, PMBOS, a Scan Doc system, Time Management, and WCH PMBOS. No POS is specifically named.
The 2026 FDD discloses 2 total units, both of which are franchised. The number of company-owned units was not disclosed.
The procurement model is not detailed in the available FDD extract. Given the mandated tech stack, it is likely a designated or approved supplier model controlled by the franchisor.
The FDD shows a 1-year renewal term, contingent on compliance and a 90-180 day notice period. This suggests annual review cycles, but the initial term length is not disclosed.
The FDD was filed with state franchise regulators in 2026. You can read the full document in the embedded PDF viewer below to conduct your own due diligence.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment WCH Service Bureau files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
2 operators run 2 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit2
Top states by locations
| NY | 1 |
|---|---|
| WI | 1 |
Ownership
The portfolio behind WCH Service Bureau
unknown of aleksandr romanychev.
Related Health services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.