We may also develop, have developed, or license computer programs and other services and systems related to the technology matters. You must comply with our standards and specifications regarding the Technology System, which may require that you enter into licenses or agreements and pay fees to us or approved suppliers. These fees may include expenses and fees for development of programs and services, licensing fees to obtain the rights to use the Technology System, and maintenance and/or support fees. You will be required to license QuickBooks® software and set it up in accordance with our instructions to ensure that we have access to your data for accounting and reporting purposes. You will be required to license and use a customer database software system as we designate and ensure that we have full and unrestricted access to all such data. There are no contractual limitations on our right to access this information and data. We estimate the cost of optional or required maintenance, updates and upgrades will be $0 to $500 per year.
From the filings
Wallaby Windows
Home servicesSoftware purchasing at Wallaby Windows is controlled at the franchisor level, with QuickBooks by Intuit mandated for franchisees under Item 11. The brand operates 48 total units (45 franchised, 3 company-owned) and is part of Empower Brands. This page breaks down the tech stack, procurement rules, and decision-makers from the 2024 FDD.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
5% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2024)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
Franchisor behaviours
What the franchisor requires
25 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
During your first full year of operation, you are required to use a bookkeeping service approved by us.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
Franchisee shall, without limitation, provide Franchisor with login, API and other access information as required from time to time to permit Franchisor to remotely access Franchisee’s bookkeeping software (i.e. QuickBooks or other software designated by Franchisor) to pull reports, download data and perform any…
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
quarter during the term of this Agreement, after the opening of the Franchise, Franchisee shall submit to Franchisor, in a format acceptable to (or, at Franchisor’s election, specified by) Franchisor, as amended from time to time:
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesFranchise agreement
Franchisee recognizes that Franchisor shall have the right to appoint only one supplier for any particular item, and that Franchisor may so designate itself or its affiliate.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisee acknowledges and agrees that from time to time hereafter Franchisor may change or modify the System as Franchisor deems appropriate, including, without limitation, to reflect the changing market and/or to meet new and changing consumer demands, and that variations and additions to the System may be…
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
55643.16Item 8
During our last fiscal year, which ended September 30, 2023, based on internal records, we and our respective affiliates received $55,643.16 in revenues from the sale of approved products and services to our franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We may mark up or receive Allowances (rebates, credits of other forms of income as further defined in section 5.11.2 of the Franchise Agreement) from any providers or vendors doing business with you, us or the Brand Fund including without limitation, equipment, supplies, advertising, and marketing vendors.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
We estimate that approximately 90% to 100% of your expenditures for leases and purchases in establishing your Franchise and approximately 90% to 100% for leases and purchases on an ongoing basis will be for products and services which are subject to sourcing restrictions (that is, for which suppliers must be approved…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
We may require that you or supplier pay a reasonable fee charge for such testing or evaluation.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like us to consider another supplier or manufacturer, you must request this review in writing to us and have the supplier or manufacturer give us samples of its product and such other information that we may require.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisor shall retain full rights to control, suspend, redirect and transfer any web domains and phone numbers and other listings.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee must comply with all laws and payment card provider standards relating to the security of the Technology System, including, without limitation, the Payment Card Industry Data Security Standards.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 6
You must subscribe to and participate in the customer review tracking and reputation management services and providers that we designate.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
9.4. Audit. Franchisor or its designated agents shall have the right at all reasonable times to examine, copy, and/or personally review or audit, at Franchisor’s expense, all books, records, and sales and income tax returns of Franchisee.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may from time to time revise the contents of the Manuals, and Franchisee expressly agrees to make corresponding revisions to its copy (to the extent Franchisor permits Franchisee to maintain a written copy) of the Manuals and to comply with each new or changed standard immediately upon receipt of such…
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Before Franchisee makes a binding commitment to lease, sublease or purchase a site, Franchisor must approve the location in writing and approve in 2024 WALLABY WINDOWS FA B-12 63038943v2 writing the proposed lease for the location (the “Lease”) or purchase agreement or any letter of intent between Franchisee and the…
Marketing
Is a minimum grand opening advertising spend required?
YesItem 7
Beginning at least one month prior to the scheduled opening of your Franchise and continuing for six months after opening, you must spend at least $5,000 per month on local marketing.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
We also require that you spend the greater of 5% of your Gross Sales or $3,500 per month on local advertising beginning one month prior to opening.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase the computer hardware and software designated by us for use in connection with your Franchise.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must hire a full-time Salesperson, or if you act as the full-time salesperson, you must hire a full-time Manager.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
To promote a uniform System image, Franchisee shall require all of its personnel to dress during business hours in the attire specified in the Manuals.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee may not use any other cash registers or computer systems in the Franchise.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have a right and you are required to provide us with independent access to the information that will be generated or stored in your computer systems, which includes, but is not limited to, customer, transaction, and operational information.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
You will be required to pay us our then-current fee (between $500 to $750) per person, plus the actual cost of materials (if any).
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
Currently, attendance at the annual convention is required.
The filing answers no to 4 questions
- Is there a franchisee advisory council, association or committee?Franchise agreement
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee participate in a customer loyalty or rewards program?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Wallaby Windows
Wallaby Windows is a home-services franchise with 48 total units — 45 franchised and 3 company-owned — headquartered in Virginia. The brand operates under Empower Brands, alongside siblings like 360 Painting, Rooter-Man, Window Gang, Superior Fence & Rail, Archadeck, and Maid Right. For software vendors, the addressable market is small but concentrated: 45 franchised locations plus 3 corporate units, with no multi-unit operators (19 mapped operators, all single-unit). Top states are Texas (5), North Carolina (3), Tennessee (2), Ohio (2), and Nebraska (2).
The Item 19 financial performance representation shows an average of $3,335,965 for a cohort of one company-owned outlet that began operating in 2022, covers three territories with a total population of approximately 600,000, and is substantially similar to the franchise.
Who controls software purchasing
Item 2 of the FDD names Megan Taylor as Vice President of Operations, Crystal Wheeler as Operations Support Manager, Scott Zide as Chief Executive Officer, Michael Borreca as Vice President and Chief Financial Officer, and R. Scott Sutton as Chief Development Officer. For software vendors, the operations and finance functions are the most relevant buying centers: the VP of Operations and CFO are likely involved in any technology mandate that touches franchisee accounting, reporting, or operational compliance.
Tech named in the FDD, and what is actually required
Item 11 obliges franchisees to license QuickBooks by Intuit and set it up in accordance with franchisor instructions to ensure HQ access to accounting and reporting data. The FDD also requires franchisees to license and use a customer database software system designated by the franchisor, with full and unrestricted access to all such data for the franchisor. Franchisees must keep their technology systems in good maintenance and repair and promptly install additions, changes, modifications, substitutions, or replacements as directed periodically in writing by the franchisor. Computer hardware and software must be purchased as designated by the franchisor.
Procurement, renewals, and timing
Item 8 establishes an approved-supplier list. Franchisees must purchase from suppliers approved by the franchisor after a careful review of quality and standards. The franchisor may negotiate purchase arrangements, including price and payment terms, on behalf of all franchisees, and may limit the number of approved suppliers or designate sources that franchisees must use. The franchisor is currently the only approved supplier for required decals, wraps, graphics, signage, brochures, and other items that must be maintained or replaced. Franchisees may propose alternative suppliers, but approval is at the franchisor's sole discretion. Any allowances or payments received from approved suppliers are unrestricted revenue for the franchisor.
Renewal terms under Item 17 allow two additional terms of 5 years each, subject to compliance with the Franchise Agreement. Initial terms are 10 years. Software vendors should time outreach around new franchise onboarding and renewal cycles, when franchisor-directed technology changes are most likely to be implemented.
How to read the Wallaby Windows FDD
The embedded PDF viewer below contains Wallaby Windows's 2024 Franchise Disclosure Document. For software vendors, the critical sections are Item 8 (supplier restrictions and procurement), Item 11 (technology and training obligations), Item 17 (renewal and termination), and Item 19 (financial performance representation). Item 2 lists the officers, and Item 20 would show outlet-level detail if needed. Talk to FranCloud for a ranked target list of franchise systems that match your software category.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Wallaby Windows, answered from the filing
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Operator footprint
Who runs the locations
19 operators run 19 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 5 |
|---|---|
| NC | 3 |
| TN | 2 |
| OH | 2 |
| NE | 2 |
Ownership
The portfolio behind Wallaby Windows
Ownership: Empower Brands.
Sibling brands
Related Home services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.