From the filings
Software purchasing decisions at Units are controlled at the headquarters level by President and CEO Michael McAlhany and CFO Dan O’Dea. The most recent Franchise Disclosure Document (2025) does not disclose any mandated or recommended technology systems, indicating an open tech landscape for vendors. The addressable market consists of 74 total units, 70 of which are franchised, concentrated primarily in Texas, Florida, and California.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
6%of gross sales (FY2025)
15% reference
Franchisor behaviours
24 requirements the franchisor states in this filing, each in its own words; 1 explicit no; 9 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall maintain full, complete, and accurate books, records, and accounts in accordance with the standard accounting system prescribed by Franchisor in the Manual or otherwise in writing.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
Franchisor shall have full access to all of Franchisee’s computer and point-of-sale data and systems and all related information by means of direct access and Internet to permit Franchisor to verify Franchisee’s compliance with its obligations under this Agreement.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall supply to Franchisor quarterly, in a form and at a date approved by Franchisor, a balance sheet as of the end of the preceding quarter and an income statement for the preceding quarter and the year-to-date.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 6
We are currently the only Approved Supplier for the purchase of Containers you must obtain for use with your Franchised Business
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor may revoke its approval of any item, service, or supplier at any time, and in its sole discretion, by notifying Franchisee.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
Franchisor and its Affiliates have the right to derive and to retain volume rebates, markups, and other benefits from suppliers or in connection with the sale or lease of any and all products and services.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
(Section 11.6) Supplier or Product All reasonable costs Time of Evaluation You must pay us for all expenses we Approval of evaluation incur in evaluating new suppliers or products you wish to use or purchase that we have not previously approved, regardless of whether we subsequently approve such supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
If Franchisee desires to utilize any services or products that Franchisor has not approved (for services and products that require supplier approval), Franchisee shall first send Franchisor sufficient information, specifications, and samples for Franchisor to determine whether the service or product complies with its…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
in the Approved Location to us; cancel or assign to us any assumed names; pay all sums owed to us including damages and costs incurred in enforcing the termination provisions of the Franchise Agreement; return the Manual and all other Trade Secrets or other Confidential Information; assign your telephone and…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor, or its designee, has the right to inspect the Franchised Business at all reasonable times for cleanliness, maintenance, safety, quality, management practices, compliance with this Agreement, and strict adherence to the System.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We have the unrestricted right to update and otherwise modify the Operations Manual at any time, as we determine appropriate or necessary in our sole discretion.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Franchisee shall not locate the Franchised Business on a selected site without the prior written approval of Franchisor.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Franchisee shall spend no less than TEN THOUSAND DOLLARS ($10,000.00) during the three-month period leading up to the commencement of operation of the Franchise Business (“Grand Opening Advertising”).
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
Franchisee must spend a minimum of $3,000 each month on local advertising within the Protected Territory.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 8
You must participate in any Cooperative Advertising program established in your region.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase and use the information technology equipment and services that we designate, including our proprietary operating software (“UNITS Operating Software”).
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
lease or purchase the required point- of-sale or payment processing equipment and software and shall establish and solely utilize an account with a Franchisor-approved payment processing service provider.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Franchisor has the right to require all Royalty Fees, Brand Fund Contributions, amounts due for purchases by Franchisee from Franchisor, and other amounts due to Franchisor to be paid and collected through an Electronic Depository Transfer Account.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Throughout the term of this Agreement and any renewal franchise agreement, Franchisee shall employ the Required Personnel on a full-time basis.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall abide by any uniform or dress-code requirements stated in the Manual.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall purchase and utilize computer and point-of-sale systems consisting of hardware and software in accordance with Franchisor’s specifications and requirements, including Franchisor’s designated software system.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 8
We have the right to independently access all information collected or compiled by you at any time without first notifying you.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor may require additional training at any time for Franchisee and its Required Personnel at Franchisor’s sole discretion.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Franchisee or its Designated Manager must attend any mandatory System national conventions and pay the then-applicable registration fee for the convention.
Who buys here
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
Units is a home-services franchise with a compact but high-value footprint: 74 total locations, 70 of which are franchised. The system generated an average unit volume (AUV) of $734,542, with a 4.0% royalty rate flowing back to the franchisor. For a software vendor, the immediate addressable market is those 70 franchised locations, plus the 4 company-owned units that may serve as a testbed for corporate-led technology initiatives. The brand is independently owned, with no parent company on file, meaning decisions are made by a lean HQ team rather than a distant corporate parent.
The unit count contracted by 1.4% year-over-year, a signal that the franchisor may be focused on operational efficiency and unit-level profitability. That focus often creates an opening for vendors who can demonstrate a clear ROI on cost savings or revenue generation. The operator base is predominantly single-unit owners: 67 operators run just one location, while only 4 operators are multi-unit, controlling between 2 and 9 units each. No operator controls 10 or more locations. This fragmented ownership structure means any enterprise-wide software sale will need HQ endorsement, as individual franchisees lack the scale to drive system-wide adoption on their own.
The buying center at Units is compact and clearly identifiable from the FDD. Michael McAlhany serves as President and CEO, and Holly G. McAlhany holds the Vice President title. Dan O’Dea is the Chief Financial Officer, a role that typically holds significant sway over any technology expenditure that impacts unit economics or requires a capital outlay. Erik Lorensen, Vice President of Franchise Operations, and Joe Manuszak, Director of Operations, are the operational stakeholders who would evaluate any software that touches franchisee workflows, scheduling, or service delivery.
Because the franchisor has not mandated any specific technology stack, the HQ team functions as a gatekeeper rather than an implementer. A vendor’s path to adoption likely runs through the CFO for financial approval and the VP of Franchise Operations for field-level buy-in. The absence of a named CIO or CTO suggests that technology decisions are absorbed into existing leadership roles rather than managed by a dedicated IT function.
The 2025 Franchise Disclosure Document is silent on mandated or recommended technology systems. No POS provider, CRM, scheduling platform, or field-service management tool is named in the available disclosures. This absence is itself a data point: it means the system operates without a standardized tech stack, and franchisees are likely using a patchwork of off-the-shelf or legacy tools to run their businesses.
For a software vendor, this represents a greenfield opportunity. A vendor that can package a compelling operational suite—covering scheduling, dispatching, invoicing, and customer communication—and present it to HQ as a system-wide standard could capture the entire network. The lack of an incumbent vendor also means there is no displacement battle; the sale is about adoption, not replacement.
Item 8 of the FDD, which typically discloses procurement obligations and designated suppliers, was not captured in the available extract. Without that signal, the procurement model remains unconfirmed, but the absence of any mandated technology points toward an open or approved-supplier framework. Vendors should approach HQ directly to understand whether there is a formal vendor approval process or whether franchisees are free to select their own tools.
Renewal timing offers a secondary window for software conversations. The initial franchise term is 10 years, and renewal requires the franchisee to sign the then-current Franchise Agreement, which may contain materially different royalty, advertising, and operational terms. The renewal fee is $25,000. A franchisee approaching renewal is already facing a significant contractual and financial decision point, which can be a natural moment to introduce new technology that improves unit economics. However, with only 74 units in the system and a negative growth rate, the volume of renewals in any given year is small.
The 2025 Units Franchise Disclosure Document is the definitive source for understanding the legal and financial relationship between franchisor and franchisee. For software vendors, the most relevant sections are Item 11 (franchisor’s obligations), which would disclose any mandated technology or training requirements, and Item 8 (restrictions on sources of products and services), which defines the procurement model. The full FDD is embedded below for your review. Use it to validate the addressable market, identify contractual hooks for technology adoption, and understand the franchisor’s enforcement power over franchisee operations.
For a ranked target list of franchise brands matched to your software category, FranCloud can help you prioritize the right opportunities.
Questions vendors ask
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
We’ll email you the moment Units files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
69 operators run 71 mapped locations. 2 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 7 |
|---|---|
| CA | 6 |
| FL | 5 |
| PA | 4 |
| GA | 3 |
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.