Ultra Pool Care Squad

The vendor opportunity at Ultra Pool Care Squad

Ultra Pool Care Squad is a home-services franchise headquartered in Tennessee and part of PF Global Business Group USA, Inc. According to its 2024 Franchise Disclosure Document, the system consists of 4 franchised units. The number of company-owned locations is not disclosed. Average unit volume is not reported in the FDD. For a software vendor, the immediate addressable market is these 4 franchised locations, with any expansion dependent on future unit growth, which is not specified in the current disclosure.

The royalty rate is 7.5% of gross revenue, and the initial franchise term is 5 years. These economics matter to vendors because they shape the operator’s cost sensitivity and the frequency of contract renewal cycles that can open windows for software evaluation.

Who controls software purchasing

The FDD’s Item 1 identifies the leadership team: David Pain serves as Chief Executive Officer and President, Tammy Evans as Chief Financial Officer, Clint McClain as Chief Commercial Officer, Amy Lawhorne as Chief Operating Officer, and Jennifer Marquez as Controller. In a system of this size, technology decisions are almost certainly made at the headquarters level by this executive group rather than by individual franchisees. Vendors should direct their outreach to the C-suite, particularly the CFO and COO, who typically oversee financial and operational systems.

Mandated and current tech stack

Ultra Pool Care Squad mandates several specific technology platforms. The 2024 FDD requires franchisees to use CRM software, though the vendor name is not specified beyond the generic category. For accounting, the system mandates QuickBooks Online Plus and QuickBooks Online Premium, both by Intuit Inc. Additionally, Skimmer is mandated, which is a platform commonly used in the pool service industry for route management, chemical tracking, and customer communication. No point-of-sale system is mentioned, consistent with a service-based business that invoices rather than processes retail transactions.

Procurement, renewals, and timing

The FDD does not include an Item 8 extract, so the franchisor’s procurement model—whether it uses designated suppliers, approved suppliers, or an open approach—is not publicly known. Vendors should inquire directly about any preferred-vendor programs or centralized purchasing requirements.

Renewal conditions, detailed in Item 17, provide potential timing signals. Franchisees must give written notice between 3 and 12 months before the 5-year term expires. They must also be in full compliance with the franchise agreement, complete refresher training, pay a renewal fee (waived if operating 2 or more Approved Vehicles), sign the then-current form of franchise agreement—which may contain materially different terms—and sign a general release, as well as complete any required remodel. These milestones create natural inflection points where operators and the franchisor may reassess technology vendors.

How to read the Ultra Pool Care Squad FDD

The full 2024 FDD is embedded below. It contains the legal and operational disclosures that govern the franchise relationship, including Item 11 (franchisor’s assistance, which lists mandated technology), Item 1 (the franchisor and its executives), and Item 17 (renewal and termination). Reviewing these sections will give software vendors a clear picture of who buys, what is already required, and when contracts may come up for review. For a ranked target list of franchise systems matched to your software category, FranCloud can help.