Touching Hearts

The vendor opportunity at Touching Hearts

Touching Hearts operates a network of 69 franchised locations, all within the health-services segment. The brand reported an average unit volume of $1,213,802 in its 2026 FDD, with a 6.154% year-over-year unit growth rate. For software vendors, this represents a modest but active target: a system adding new units that must comply with HQ-mandated technology from day one. The franchise is headquartered in Minnesota and appears independently owned, with no parent company on file.

Who controls software purchasing

The buying center at Touching Hearts is concentrated at headquarters. Andrew Lungstrom holds the dual role of Chief Financial Officer and Director of Information Technology, making him the central figure for any software evaluation or procurement. Other executives listed in the FDD include Todd Treml (CEO), Ryan Lungstrom (CMO), Glenn Leingang (VP of Franchise Development), and Kimberly Holtmeier (VP of Franchise Operations). Vendors should direct technical and financial pitches to Lungstrom, while operational or marketing-adjacent tools may require buy-in from the respective VPs.

Mandated and current tech stack

The 2026 FDD mandates two systems across the franchise network: QuickBooks Pro by Intuit Inc. and WellSky. QuickBooks Pro handles core financial management, while WellSky is a platform commonly used in health-services organizations for operational and care-related workflows. No other mandated or recommended technology is disclosed in the current filing. Vendors offering complementary or replacement solutions must be prepared to integrate with or displace these entrenched systems, particularly WellSky, which is deeply embedded in the health-services vertical.

Procurement, renewals, and timing

Specific procurement rules under Item 8 are not extracted in the available data, so it remains unclear whether Touching Hearts uses a designated supplier model, an approved supplier list, or an open procurement process. The initial franchise term is 10 years, and compliant franchisees may extend for up to two additional 5-year terms. This long-term contractual structure means that system-wide technology changes may be infrequent, but the steady unit growth creates recurring onboarding opportunities for mandated tools. Vendors should time outreach around new franchisee onboarding cycles and any publicly signaled HQ-led digital transformation initiatives.

How to read the Touching Hearts FDD

The full 2026 Franchise Disclosure Document is available in the embedded viewer below. Key sections for software vendors include Item 11, which details the franchisor’s obligations regarding mandated systems, and Item 17, which outlines renewal conditions that can signal when franchisees may have leverage to renegotiate their tech stack. The FDD is filed with state franchise regulators and provides the most authoritative source for compliance requirements, fee structures, and executive contacts. For a ranked target list of franchise systems matched to your software category, FranCloud can help.