Relive Health and Relive

The vendor opportunity at Relive Health

Relive Health operates a small but growing network of 27 health-services locations, 26 of which are franchised. The system added units at a rate of 13.04% year-over-year, signaling active expansion. For software vendors, the immediate addressable market is limited to these 27 units, heavily concentrated in Florida (13) and Texas (10). The franchisee base is dominated by single-unit operators: 38 franchisees run one location, while only 4 operators control between 2 and 9 units. No franchisee operates 10 or more locations. This fragmented ownership means any enterprise software sale will likely require franchisor endorsement or mandate to achieve system-wide adoption.

The royalty rate is 6.0% of gross revenue, and the initial franchise term is 10 years. Average unit volume (AUV) is not disclosed in the most recent FDD. The absence of a parent company suggests Relive Health is independently owned, which can mean more direct access to decision-makers but fewer layers of corporate procurement bureaucracy.

Who controls software purchasing

Purchasing authority is centralized at the franchisor headquarters. The FDD lists a lean executive team: Founder Domenic Iacovone, Partner Jerome Kern, Chief Financial Officer Gregory Hedger, Chief Executive Officer Gina Iacovone, and VP of Operations Ted Bell. For a software vendor, the likely buying center includes CEO Gina Iacovone for strategic platform decisions and VP of Operations Ted Bell for tools that impact daily clinic workflow. CFO Gregory Hedger would be the financial approver. There is no dedicated CIO or CTO listed, which is common in emerging franchise systems of this size. Vendors should prepare to educate the leadership team on ROI and integration requirements directly.

Mandated and current tech stack

Relive Health mandates a specific set of technology platforms for its franchisees. The core operational stack includes Salesforce CRM and Highlevel, indicating a reliance on Salesforce, Inc. for customer relationship management and Highlevel for marketing automation and lead nurturing. Appointment scheduling is handled through Acuity. On the clinical side, the franchisor mandates several device and consumable platforms: HydraFacial for aesthetic treatments, Belotero and Radiesse for injectables, and Driply for an unspecified operational or clinical function. This mandated stack creates both integration opportunities and competitive barriers. A vendor whose product complements or enhances Salesforce and Highlevel will find a warmer reception than one seeking to displace them.

Procurement, renewals, and timing

The FDD does not include an Item 8 extract detailing procurement or purchasing restrictions. This absence means the specific rules around designated versus approved suppliers are not publicly documented in the filing. Vendors should clarify during initial conversations whether franchisees can purchase from any supplier or must buy from franchisor-designated sources. On contract timing, the initial franchise agreement runs for 10 years. Renewal terms are 5 years, subject to strict conditions: the franchisee must provide notice, satisfy all monetary obligations, comply with the franchise agreement, execute a new agreement, and sign a general release of Relive and others. Critically, the renewal agreement may contain materially different terms, including changes to the protected area and royalty fee, though the royalty will not exceed the rate charged to similarly situated renewing franchisees. These renewal windows represent potential triggers for technology re-evaluation.

How to read the Relive Health FDD

The 2026 Relive Health Franchise Disclosure Document is the definitive source for vetting this brand as a sales target. Key sections for software vendors include Item 11 for the full list of mandated technology and supplier obligations, and Item 19 to check for any financial performance representations (though AUV is not disclosed in this filing). Item 17 outlines the renewal conditions and term adjustments that can signal when franchisees might be open to switching tools. The embedded viewer below provides the complete FDD text. For a ranked target list of franchise systems matched to your software category, reach out to FranCloud.