From the filings
Software purchasing at REHABNEEDS Franchise is controlled at the headquarters level by Co-Founders Dr. Arya Khoshkhou (CEO) and Mrs. Azita Moazzez (CMO). The system currently operates 4 company-owned units, with the franchised unit count not disclosed in the 2025 FDD. The franchisor mandates Customer Managed Relationship (CMR) technology and Electronic Health Record software, creating a defined addressable market for compliant vendors.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Franchisor behaviours
28 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 2 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
Franchisee agrees to record all of its receipts, expenses, invoices, member lists, class and employee schedules and other business information promptly in the computer system and use the software that Franchisor specifies or otherwise approves.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
You, at all times, must give us unrestricted and independent electronic access (including users IDs and passwords, if necessary) to the Management and Technology System for the purposes of obtaining the information relating to the Franchised Business.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesFranchise agreement
Franchisor, or an affiliate of Franchisor, may be a designated or approved supplier of certain furniture, fixtures, equipment and supplies.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor may change this list from time to time, and upon notification to Franchisee, Franchisee shall only equipment, products or services from approved suppliers as specified on the changed list.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
As of the issuance date of this Disclosure Document we have not received any revenue or rebates from franchisee required purchases.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We or our affiliates reserve the right to receive revenues or profits or other material consideration from the purchases you make from us, our affiliates, or from other approved suppliers.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
15Item 8
We estimate that the cost to purchase and lease all equipment, inventory and other items and services that we require you to obtain from us or our affiliates, from designated suppliers, or in accordance with our specifications ranges from 15% to 25% of the total cost to purchase and lease equipment, inventory, and…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
Alternative Supplier Our costs On demand If you ask us to evaluate Evaluation Fee any unapproved product or supplier for use in your Franchised Business, you must pay us our costs of performing such evaluation regardless of outcome.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to offer products or use any supplies, Operating Assets, or services that we have not approved or to purchase or lease from a supplier or service provider that we have not approved, you must submit a written request for approval and provide us with any information that we request.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 6
You agree that we reserve the right to control all telephone numbers and e-mail addresses used in the operation of your Franchised Business.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You also must comply with all laws and payment card provider standards relating to the security of the Management and Technology System, including, without limitation, the Payment Card Industry Data Security Standards.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor reserves the right to supervise, determine and approve the standards of appearance, quality and service pertinent to the Franchised Business including, without limitation, the right at any reasonable time and without prior notice to Franchisee to: (1) inspect and examine the business premises, equipment…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisee acknowledges that Franchisor may from time to time revise its Systems as well as the contents of the Manual, and Franchisee agrees to comply with each new or changed standard and specification upon notice from Franchisor.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Before opening, you must obtain our written approval for the Approved Location and lease.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 7
You are required to spend a minimum of $1,000 for your Grand Opening Marketing, regardless of whether you are opening an Outpatient or Satellite Clinic.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
you must spend $500 per month on marketing and advertising materials that we approve in connection with the promotion of your Franchised Business within your Protected Territory
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You must, at your expense, participate in, and comply with the requirements of, any gift certificate, gift card, stored value card, customer loyalty or customer retention program (e.g., customer e-mail program), and membership program that we or our affiliates implement and must sign the forms and take any other…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
If one or more Co-Ops (local, regional and/or national) are formed covering Franchisee’s area, then Franchisee must join and actively participate.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase and subscribe to the point-of-sale (POS) system software and hardware from the designated supplier.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase and subscribe to the point-of-sale (POS) system software and hardware from the designated supplier.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
Franchisee is required to use only the POS system provided by the designated supplier and will pay the designated provider directly for all fees associated with the use of the designated provider’s software.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
to Franchisor or its affiliates under this Section 5 or otherwise in connection with the franchised business, will be automatically debited from Franchisee’s point-of-sale operating account administered by the designated supplier of point-of-sale services on a weekly basis throughout the Term, unless Franchisor…
Must the franchisee participate in a gift card program?
YesItem 11
You must, at your expense, participate in, and comply with the requirements of, any gift certificate, gift card, stored value card, customer loyalty or customer retention program (e.g., customer e-mail program), and membership program that we or our affiliates implement and must sign the forms and take any other…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
If you or your Operating Principal do not participate in the day-to-day operation of the Franchised Business, you will need a Key Manager to be responsible for the direct on-premises supervision of the Franchised Business at all times during the hours of operation.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee is required to use only the POS system provided by the designated supplier and will pay the designated provider directly for all fees associated with the use of the designated provider’s software.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
You, at all times, must give us unrestricted and independent electronic access (including users IDs and passwords, if necessary) to the Management and Technology System for the purposes of obtaining the information relating to the Franchised Business.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must use the provider(s) we designate for the Customer Managed Relationship and Electronic Health Record Fee.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to require you to pay our then-current cost for the training in addition to all expenses your trainees incur while attending refresher training, including travel, lodging, meals, and wages.
REHABNEEDS Franchise presents a compact, centrally controlled opportunity for software vendors. The system consists of 4 total units, all of which are company-owned. The number of franchised units is not disclosed in the 2025 FDD. This small footprint means the total addressable market is limited to these 4 locations, but the centralized decision-making structure can lead to a streamlined sales process. The franchisor operates in the health services sector and is headquartered in Maryland. There is no parent company on file, indicating the entity is independently owned. For a vendor, the pitch is not about scaling across hundreds of franchisees but about becoming the core operational platform for a tightly managed healthcare provider.
Technology purchasing authority rests with the Co-Founders at the headquarters. Dr. Arya Khoshkhou serves as Co-Founder and Chief Executive Officer, and Mrs. Azita Moazzez is the Co-Founder and Chief Medical Officer. In a system with no disclosed franchisee operators, these two executives constitute the entire buying center. A vendor’s outreach should be directed at this C-suite, focusing on clinical and operational ROI. There are no regional operators or franchisee associations to navigate, making this a direct HQ sale.
The 2025 FDD explicitly mandates two categories of technology. First, Customer Managed Relationship (CMR) Technology is required. Second, Electronic Health Record Software is mandated. The specific vendors providing these solutions are not named in the FDD, which creates an opening for vendors to inquire about the current stack and potential displacement. Given the health services context, the EHR mandate is expected, but the explicit CMR requirement suggests a focus on patient engagement and administrative workflow beyond basic clinical records. Any software pitch must demonstrate compliance with these mandates and seamless integration between the two systems.
Procurement mechanics are opaque based on the available FDD extracts. Item 8, which typically outlines designated or approved supplier requirements, provided no extract. This means it is unknown whether the franchisor restricts purchases to a preferred vendor list or maintains an open procurement model. Similarly, Item 17 renewal signals were absent, and the initial franchise term length is not disclosed. With no franchisee renewal cycles to track, software contract windows are not tied to a predictable calendar. Vendors should assume an ad-hoc procurement timeline and focus on identifying a current pain point that justifies an off-cycle switch.
The 2025 Franchise Disclosure Document is the definitive source for understanding the legal and operational constraints of selling into this system. Key items for a software vendor to scrutinize include Item 11 for the full text of the mandated technology obligations, Item 8 for any procurement restrictions that may have been missed, and Item 19 for financial performance representations that could indicate the health of the locations. The document is embedded below for direct review. For a ranked target list of similar health services franchises with stronger unit economics or clearer procurement triggers, FranCloud can provide the data.
Questions vendors ask
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FDD alert
We’ll email you the moment REHABNEEDS Franchise files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
No franchisee network yet. REHABNEEDS Franchise’s latest FDD reports no franchised locations.
Related Health services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.