From the filings
Regal Nails centralizes its merchant-services and point-of-sale technology at headquarters, requiring its franchised salons to buy merchant-services hardware from a designated vendor and grant HQ access to that system's data. Item 19 makes no financial performance representation. Franchised outlets fell 4.5% year over year out of Louisiana headquarters.
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Live signals
Franchisor behaviours
23 requirements the franchisor states in this filing, each in its own words; 11 explicit no's.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You are required to purchase, install, and use our designated point of sale software as well as any other accounting or operations software we designate.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We must be able to extract this information from your merchant services solution and from your Point of Sale system, if implemented, and must have unlimited, independent access to all of the information and data.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are the exclusive supplier for the Snow White Package and Alfalfa is the exclusive supplier for your salon furniture, fixtures, equipment, and decorative items.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We further reserve the right to change our designated vendor for the merchante services solution and the point of sale system you are required to install and use in the operation of your salon.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
96197Item 8
$96,197 or 0.39% of our total revenue was derived from franchisee purchases and includes purchases by franchisees of the Snow White Package, which we paid to Alfalfa, and payments from the approved merchant services solution vendor.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
You acknowledge and agree that we our affiliates or related companies may negotiate purchase agreements with designated and approved suppliers and providers for your benefit and the benefit of the franchise system, and that we may derive revenue or obtain rebates, bulk pricing discounts, or allowances from such…
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
65Item 8
approximately 65% to 80% of ongoing costs of operating your salon.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want us to consider a product or supplier for inclusion in our COM, we will use reasonable efforts to consider and reply to your request within 30 days, although we are not obligated to do so.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Assign to us your salon’s: a. Telephone listing, b. Fax number, c. Websites and any Internet pages, listings, accounts, and domain names you own or control related to the Franchise, d. Social media accounts (including accounts where any username or online activity is related to the Franchise); e. Assumed business…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You are responsible to ensure that your salon is compliant with all PCI data and payment security standards as well as any other related data security laws and regulations, including those protecting personally identifiable information.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Perform periodic on-site quality assurance visits to assist you with any operational problems you may have conforming to our System, including checks of your décor, displays, trademark usage, signs advertising and business format, and give you a written copy of the quality assurance manager’s (inspection) report and…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We can alter the policies, standards, and specifications contained in the COM at any time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must obtain our consent before you lease or otherwise acquire the location.
Marketing
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
3. Your failure to make any required payments to any Regional Advertising Cooperative will be a material breach of this Agreement which, unless cured as provided in Section 31 B, may result in this Agreement being
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
With respect to required purchases, you must purchase the Snow White Package as well as Regal Nails branded products from designated or approved suppliers (where designated suppliers are those that must be used, and approved suppliers are those that may be used).
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
All furniture, fixtures, equipment, and decorative items must be purchased from Alfalfa Nail Supply, Inc.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
Currently, we require that you purchase the merchant services solution hardware that we designate and from the vendor we designate and you must use such vendor in connection with the merchant services.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
All periodic payments due us must be paid by ACH.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
If you do not personally operate the salon, at a minimum, you must inspect your salon weekly and hire and maintain an ‘on premises’ manager who must be appropriately licensed by your state board and have successfully completed our training program.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
You must purchase any designated merchant services solution and point of sale system that we may designate from our designated vendor.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We must be able to extract this information from your merchant services solution and from your Point of Sale system, if implemented, and must have unlimited, independent access to all of the information and data.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesFranchise agreement
You must purchase any designated merchant services solution and point of sale system that we may designate from our designated vendor.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may require you, at a later time, to re-attend a training program if we determine that the additional training is necessary for you to correct performance deficiencies or otherwise.
Who buys here
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ committee: CEO/President + VP Ops + IT/CIO + Franchise + procurement involved.
Regal Nails runs 514 salons nationwide — 513 franchised, 1 company-owned — out of its Louisiana headquarters. Item 19 makes no financial performance representation. Franchised outlets fell 4.5% year over year, and Item 11's designated merchant-services mandate makes HQ, not the salon, the buying center for payments technology.
CEO and General Manager Quy T. Ton anchors the purchasing structure, and the relationship runs deep: Ton is also the sole owner of Alfalfa, Regal Nails' approved supplier of salon furniture, fixtures and equipment, including pedi-spas. Item 11 requires franchisees to purchase the merchant-services solution hardware from Regal Nails' designated vendor and a compatible check-in tablet, and to grant Regal Nails access to the data stored on that system. CFO David Anderson and COO Loan Nguyen are also named in Item 2.
The merchant-services solution hardware and its designated vendor are required by Item 11's own words for every franchisee. A salon that implements a point-of-sale system must use Regal Nails' own designated POS system and software. Sage 50 by Sage is named in the filing under Item 17 without a stated mandate.
Item 8 runs an approved-supplier list. New franchisees purchase the opening "Snow White Package" of fixtures, equipment, supplies, and décor directly from Regal Nails, and CGL/PL insurance through its approved agent and carrier. Alfalfa is the exclusive supplier for salon furniture, fixtures, equipment, and décor. Regal Nails estimates 80% to 85% of a new salon's opening purchases and 65% to 80% of ongoing costs run through approved suppliers or specifications it sets. The 644 mapped operators run 655 locations, concentrated in Florida (114), Texas (49), and Georgia (44).
The embedded PDF viewer below is Regal Nails' 2026 Franchise Disclosure Document. Item 11 has the exact merchant-services and POS language; Item 8 details the Snow White Package and Alfalfa relationship.
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Questions vendors ask
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
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FDD alert
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Operator footprint
644 operators run 655 mapped locations. 11 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| FL | 114 |
|---|---|
| TX | 49 |
| GA | 44 |
| AZ | 31 |
| NC | 28 |
Related Personal services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.